Complaint volume
832 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2018 Jeep Grand Cherokee Complaints
832 consumer-submitted complaints on record for the 2018 Jeep Grand Cherokee, grouped by component category.
832 Total complaints
41 Crash reports
10 Fire reports
30 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are electrical system, unknown or other, engine. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 41 crash reports, 10 fire reports, 30 injury reports, and 0 fatality reports. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 264 complaints, with an average reported failure mileage of 33,695 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to electrical system, unknown or other, engine?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2018 Jeep Grand Cherokee?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2018 Jeep Grand Cherokee
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2018 Jeep Grand Cherokee complaints?
41 Crash
10 Fire
30 Injury
0 Fatality
36 Towed
17 Medical attention
What are the most common 2018 Jeep Grand Cherokee complaint categories?
ELECTRICAL SYSTEM 169
UNKNOWN OR OTHER 161
ENGINE 57
ELECTRICAL SYSTEM,UNKNOWN OR OTHER 53
POWER TRAIN 27
SERVICE BRAKES, HYDRAULIC 24
SEATS 21
FUEL/PROPULSION SYSTEM 14
AIR BAGS 13
FUEL SYSTEM, DIESEL 11
832 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| Jan 2020 | ENGINE | I AM THE OWNER OF A 2018 JEEP GRAND CHEROKEE LIMITED. I WAS TRANSPORTING MY DAUGHTER TO SCHOOL ON JANUARY 28, 2020 TRAVELLING AT A SPEED OF 45-50MPH. A MESSAGE APPEARED ON MY DASHBOARD PROMPTING ME TO PUT THE VEHICLE IN PARK AND PUSH START/STOP. MY VEHICLE BEGIN TO STALL AND JUST AS IT WAS SLOWING DOWN ABRUPTLY SHUT OFF IN THE MIDDLE OF TRAFFIC. WHEN I ATTEMPTED TO RESTART THE VEHICLE, THE VEHICLE WOULD NOT START. I WAS LEFT SITTING IN TRAFFIC FEARING FOR ME AND MY DAUGHTER'S LIFE AS CARS CONTINUE TO DRIVE PASS AT HIGH SPEED OR DRIVING CLOSING BEHIND MY VEHICLE BEFORE REALIZING THAT WE WERE AT A STANDSTILL. I ATTEMPTED TO RESTART THE VEHICLE AND IT DID NOT START. I CALLED MY AUTOMOBILE INSURER WHO CONNECTED ME WITH A TOW COMPANY TO HAVE THE VEHICLE TRANSPORTED TO THE CAR DEALER FOR A DIAGNOSTIC CHECK. BASED ON THE DIAGNOSTIC REVIEW, I WAS ADVISED THAT MY 2018 JEEP CHEROKEE HAS A FAILED AC COMPRESSOR WHICH CAUSED THE STARTER TO FAIL INTERNALLY AND MY WATER PUMP IS LEAKING. MY CAR WAS JUST TAKEN TO THE DEALERSHIP FOR THE RECOMMENDED SERVICE ON JANUARY 2, 2020. IT SEEMS TO ME THAT SOME OF THIS COULD HAVE BEEN DETECTED DURING THE SCHEDULED MAINTENANCE SINCE THE REPORT INDICATES THAT A FULL INSPECTION WAS PERFORMED. DURING THE SCHEDULED MAINTENANCE SERVICE ON JANUARY 2, I GOT AN OIL CHANGE AND THE AIR FILTER WAS REPLACED. AFTER READING THE OTHER REVIEWS I AM FEARFUL FOR MY LIFE NOW WHILE DRIVING THIS VEHICLE KNOWING THAT IT COULD STOP ANYTIME AND ANYWHERE. OUT OF SAFETY PRECAUTIONS I THOUGHT IT WOULD BE BENEFICIAL TO POST THIS AS A SAFETY PROBLEM GOD FORBID ANYTHING HAPPENS IN THE FUTURE. | Crash: No Fire: No | 61,089 |
| Jan 2020 | ELECTRICAL SYSTEM,TRACTION CONTROL SYSTEM | TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. WHILE DRIVING 60-65 MPH THE VEHICLE FAILED TO ACCELERATE AND LOSS MOTIVE POWER. THE TRACTION CONTROL WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO TOWN AND COUNTRY CAR AND TRUCK CENTER 10 CRAFT DR, ALAMOSA, CO 81101, (720) 230-5846, BUT WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 28,000. | Crash: No Fire: No | 28,000 |
| Jan 2020 | SERVICE BRAKES | WHEN REVERSING, ACTIVE STOP RANDOMLY APPLIES FULL BRAKE PRESSURE WITHOUT DETECTING AN OBSTACLE AND BRINGS THE VEHICLE TO A HAULT. | Crash: No Fire: No | 10,000 |
| Jan 2020 | ELECTRICAL SYSTEM | RADIO SIGNAL COMES A GOES VERY RANDOMLY. VOLUME FLUCTUATES FOR NO REASON. CAR AND BE STARTED AND RADIO WILL BE FINE AND NEXT IT WONT WORK AT ALL WITH ALL STATIC. THIS HAS BEEN HAPPENING SINCE WE PURCHASED THE CAR A YEAR AGO. | Crash: No Fire: No | 3,000 |
| Jan 2020 | ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,UNKNOWN OR OTHER | ON MULTIPLE OCCASIONS, WHILE TRAVELING AT VARYING SPEEDS, THE ENTIRE DASHBOARD AND INFOTAINMENT SYSTEM HAVE SHUT DOWN FOR ANYWHERE FROM SEVERAL SECONDS TO SEVERAL MINUTES. THE ENGINE HAS NOT SHUT DOWN, BUT THERE HAS BEEN A NOTICEABLE LACK OF POWER FOLLOWING THESE EVENTS. THIS HAS OCCURRED WHILE MANEUVERING THROUGH A PARKING LOT, TRAVELING ON A HIGHWAY, THROUGH A DOWNTOWN CITY STREET AND ON COUNTRY ROADS. THE EVENTS HAVE OCCURRED AT VARYING TIMES OF DAY AND DURING VARYING WEATHER CLIMATES. THE INITIAL OCCURRENCE WAS IN JUNE 2019 WHILE TRAVELING ON THE HIGHWAY. THE VEHICLE HAS BEEN TO THE DEALERSHIP MULTIPLE TIMES FOR SERVICE FOR THIS ISSUE, YET THE PROBLEM CONTINUES TO OCCUR. THEY HAVE REPLACED A BACKUP BATTERY TO THE START/STOP, AS WELL AS THE BUTTON, IN EFFORTS TO LOCATE AND SOLVE THE PROBLEM. | Crash: No Fire: No | 14,500 |
| Jan 2020 | FUEL SYSTEM, DIESEL | TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. ON SEVERAL OCCASIONS, WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE LUNGED FORWARD, THE ELECTRONIC THROTTLE CONTROL INDICATOR ILLUMINATED, AND THE VEHICLE STALLED. THE VEHICLE WAS COASTED SAFELY OFF THE ROADWAY. THE CONTACT WAS UNABLE TO RESTART THE VEHICLE. ON THE FIRST OCCASION, THE VEHICLE WAS TOWED TO LEE CHRYSLER JEEP DODGE RAM (765 CENTER ST, AUBURN, ME 04210) WHERE IT WAS DIAGNOSED. THE CONTACT WAS INFORMED THAT THE THROTTLE IGNITION COIL AND THE FUEL FILTER NEEDED TO BE REPLACED. ADDITONALLY, AFTER A SECOND FAILURE, THE VEHICLE WAS TOWED TO HERB CHAMBERS CHRYSLER DODGE JEEP RAM FIAT OF MILLBURY (2 LATTI FARM RD RTE. 20, MILLBURY, MA 01527), BUT THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS THEN TAKEN TO AUTOSTAR CHRYSLER DODGE JEEP RAM OF HENDERSONVILLE (401 DUNCAN HILL RD, HENDERSONVILLE, NC 28792) TO BE INSPECTED; HOWEVER, NO FAILURES WERE DISCOVERED. AFTER AN ADDITIONAL FAILURE, THE VEHICLE WAS TOWED TO DANBURY CHRYSLER JEEP DODGE RAM FIAT (100B FEDERAL RD, DANBURY, CT 06810) WHERE THE CONTACT WAS INFORMED THAT THE HIGH PRESSURE FUEL PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND DID NOT ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 18,000. | Crash: No Fire: No Towed | 18,000 |
| Dec 2019 | ELECTRICAL SYSTEM | TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE RADIO/INFOTAINMENT SYSTEM CONTROLLED SEVERAL FUNCTIONS IN THE VEHICLE, INCLUDING HEATING AND AIR. THE CONTACT STATED THAT ON SEVERAL OCCASIONS, THE INFOTAINMENT SYSTEM OVERHEATED AND CAUSED SEVERAL OF THE ELECTRICAL FUNCTIONS TO BECOME INOPERABLE. ALSO, ON OCCASION, THE HEAT OR AIR WOULD ACTIVATE INDEPENDENTLY AND COULD NOT BE TURNED OFF. THE CONTACT STATED THAT THE RADIO WOULD THEN ATTEMPT TO REBOOT UNTIL THE BATTERY DISCHARGED. THE VEHICLE WAS TAKEN TO GARDEN CITY JEEP (283 N FRANKLIN ST, HEMPSTEAD, NY 11550, (516) 336-4712) TO BE DIAGNOSED AND THE DEALER WAS ABLE TO DUPLICATE THE FAILURE. THE INFOTAINMENT SYSTEM WAS REPLACED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS ALSO TAKEN TO EAST HILLS JEEP AND BAYSIDE JEEP IN NEW YORK FOR ADDITIONAL INQUIRIES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE INFOTAINMENT SYSTEM WAS SAFE TO OPERATE AT 80 DEGREES; HOWEVER, THE TEMPERATURE OF THE INFOTAINMENT SYSTEM SHOWED AT OVER 100 DEGREES DURING OPERATION. THE APPROXIMATE FAILURE MILEAGE WAS 16. | Crash: No Fire: Yes | 16 |
| Dec 2019 | ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM | SIMILAR TO MULTIPLE REVIEWS POSTED HERE, 2018 JEEP GRAND CHEROKEE SHUTS OFF COMPLETELY WHILE DRIVING. AS OF THIS DATE 12.18.2019 I HAVE EXPERIENCED MY CAR SHUTTING OFF ENTIRELY AT STREET TO HIGHWAY SPEEDS (25-65 MPH) BEING UNABLE TO RESTART MULTIPLE TIMES (5). AS A PART OF RESTARTING THE VEHICLE ONE IS PROMPTED TO PLACE THE VEHICLE IN PARK AND ACTIVATE BY PUSHING THE START/STOP. - COUPLE OF ISSUES THERE 1) YOU HAVE TO SOMEHOW MANAGE TO GET YOUR VEHICLE OUT OF THE MIDDLE OF A BUSY STREET/HIGHWAY WHICH LIKELY WONT HAPPEN. 2) WHEN YOU REALIZE YOU CANT GET INTO A SAFE AREA AND PUT YOUR CAR IN PARK TO ATTEMPT RESTART, THE VEHICLE DOES NOT RESTART AT ALL. THIS LEAVES YOU AND YOUR VEHICLE COMPLETELY STRANDED AND LOCKED OUT. PUTTING PERSONAL SAFETY AND THE SAFETY OF EVERYONE ELSE IN A HIGHLY DANGEROUS SITUATION. AND THEN THE COPS COME TELL YOU THEY WILL TOW YOU AT YOUR OWN EXPENSE. - I HAVE BEEN LUCKY ENOUGH TO JUMP THE VEHICLE ALL OF THE TIMES I HAVE BEEN STRANDED. LET ME BE THE FIRST TO TELL YOU THAT TWO CARS STOPPED DEAD IN THE MIDDLE OF A HIGHWAY PERFORMING A JUMP IS 100% A LIFE THREATENING SITUATION. NOW, THE VEHICLE ALSO LIKES TO DECIDE THAT IT JUST DOESN'T WANT TO START AT ERRATIC INTERVALS. I HAVE NOW 3 TIMES EXPERIENCED MY VEHICLE JUST FLAT OUT NOT STARTING.ONCE RIGHT IN THE MORNING AT WORK, ONCE AT WORK TRYING TO GO FOR LUNCH AND THE FINAL TIME BEING AT LUNCH. IT'S BECOME PAINFULLY CLEAR THAT THE DEALERSHIP HAS NO IDEA WHAT IS WRONG AND THEY ARE NOW SENDING ME OUT ON LABRAT EXCURSIONS HOPING THEY FIXED AN ISSUE THEY CANNOT IDENTIFY. THEY ARE DOING THIS KNOWING FULL WELL THAT THE COST OF FAILURE COULD END UP BEING MY LIFE. | Crash: No Fire: No | 29,200 |
| Dec 2019 | ELECTRICAL SYSTEM | RADIO GOES OUT OF CONTROL. CHANGES STATIONS BY ITS SELF AND THE VOLUME GOES UP AND DOWN ON ITS OWN AS WELL. ADDITIONALLY, I'M UNABLE TO CONNECT THE BLUETOOTH SYSTEM. THIS HAPPENS WHEN THE VEHICLE IS EITHER PARKED OR MOVING. TAKEN MY VEHICLE TO THE DEALERSHIP TWICE WITHOUT RESOLUTION. | Crash: No Fire: No | Unknown |
| Dec 2019 | VISIBILITY/WIPER | MY 2018 JEEP GRAND CHEROKEE HAS HUNDREDS OF TINY POT MARK LIKE MARKS THAT APPEAR IN BETWEEN THE WINDSHIELD GLASS. VERY NOTICEABLE WHEN THE SUN IS LOW IN THE SKY. I HAVE NEVER EXPERIENCED THIS WITH ANY OTHER OF MY NUMEROUS VEHICLES. | Crash: No Fire: No | 100 |
| Nov 2019 | POWER TRAIN,ELECTRICAL SYSTEM | AN ISSUE RELATING TO ELECTRICAL OR POWER TRAIN CAUSES THE VEHICLE TO STALL AND REMAIN IN A NO START CONDITION. WITHOUT WARNING, THE VEHICLE IS COMPLETELY WITHOUT ELECTRICAL POWER WHILE DRIVING AND THE VEHICLE BECOMES UNABLE TO BE CONTROLLED. THIS VEHICLE WAS MANUFACTURED 9/2018, PURCHASED 12/18. THIS INCIDENT HAPPENED WHILE DRIVING THE VEHICLE ON THE INTERSTATE AT A SPEED OF 45-55 MPH ON 5/31/18 AND AGAIN WHILE DRIVING AT 30-40 MPH ON A CITY STREET ON 10/18/19. BOTH OF THESE INCIDENTS WERE TERRIFYING AND THANKFULLY WE WERE NOT INVOLVED IN AN ACCIDENT. THE ONLY SERVICE THAT HAS BEEN PERFORMED (OIL CHANGES AND THESE TWO ISSUES) WAS COMPLETED BY THE DEALERSHIP WHERE IT WAS PURCHASED. BOTH TIMES THE VEHICLE FAILED, THE DEALERSHIP DISCOVERED THAT THE MASTER FUSE WAS "BLOWN" AND THE REPLACED IT. THIS IS AN UNSAFE VEHICLE THAT I AM NOW FORCED TO PAY FOR AND DRIVE MYSELF AND MY CHILDREN AROUND IN NOT KNOWING WHEN IT WILL SHUT OFF AND I WILL NO LONGER BE ABLE TO CONTROL THE VEHICLE OR MOVE FROM THE FLOW OF TRAFFIC. WHEN CALLING THE MANUFACTURER, I WAS TOLD THAT THE RECALL NUMBER U87 / NHTSA ID 18V524000 DID NOT INCLUDE MY VIN NUMBER ALTHOUGH THE DESCRIPTION IS EXACTLY THE SAME. THIS RECALL EXPLAINS THAT THE DEALER SHOULD REPLACE THE POWERTRAIN CONTROL MODULE BECAUSE IT MAY BE EQUIPPED WITH A VOLTAGE REGULATOR CHIP IN THE CIRCUIT BOARD THAT MAY FAIL CAUSING A STALL OR NO START CONDITION AND POTENTIALLY CAUSING THE VEHICLE TO STALL WHILE DRIVING AND CAUSE A RISK OF CRASH. YET, THE DEALERSHIP IS UNWILLING TO DO ANYTHING TO RESOLVE THE ISSUE BECAUSE THE RECALL DOES NOT INCLUDE THIS VIN. THE MANUFACTURER REFUSES TO ACKNOWLEDGE THIS ISSUE AND THIS IS MY ONLY RECOURSE UNTIL THE ISSUE HAPPENS TWO MORE TIMES, I SURVIVE BEING IN AN INOPERABLE MOVING VEHICLE AND CAN FILE FOR LEMON LAW RIGHTS. | Crash: No Fire: No | 10,000 |
| Nov 2019 | FUEL/PROPULSION SYSTEM | CAPLESS FUEL FILLER ASSEMBLY ON 2018 JEEP GRAND CHEROKEE LIMITED DOES NOT ALLOW A STANDARD GAS PUMP TO FILL TANK IN A "NORMAL" MANNER WHEN VEHICLE IS PARKED AT A GAS STATION PUMP AND IS TURNED OFF. USER HAS TO HOLD PUMP HANDLE GENTLY IN ORDER TO DISPENSE FUEL. TOOK MY VEHICLE IN FOR DIAGNOSTIC SERVICE AND WAS TOLD THE FUEL FILLER ASSEMBLY HAD TO BE REPLACED AT A COST TO ME OF $316.00 PLUS SALES TAX, AS WELL AS A $98 DIAGNOSTIC FEE, AS MY VEHICLE IS OUT OF THE 36,000 MILE WARRANTY PERIOD. I HAVE READ ON SEVERAL INTERNET SITES THAT MODELS OF JEEPS AND DODGE DURANGO HAVE THE SAME ISSUE. I FEEL THAT THIS SHOULD BE A RECALL FOR A FAULTY PART FOR THIS MODEL YEAR. I HAVE BEEN DRIVING FOR 27 YEARS AND HAVE OWNED 3 OTHER JEEP GRAND CHEROKEES, A HONDA CIVIC, AND A KIA SORENTO AND HAVE NEVER HAD THIS PROBLEM WITH ANY OTHER VEHICLE. I ALSO TRAVEL FREQUENTLY FOR WORK AND HAVE DRIVEN NUMEROUS MODELS OF VEHICLES AS RENTALS AND HAVE NEVER ENCOUNTERED THIS ISSUE. | Crash: No Fire: No | 42,200 |
| Nov 2019 | POWER TRAIN | PARKED VEHICLE IN SLOPED PARKING LOT LEFT VEHICLE RUNNING WALKED BEHIND JEEP WITH TALIGATE LIFTED TO REMOVE WET ITEMS FROM JEEP. NOTICED THE JEEP WAS ROLLING BACKWARDS MY QUICK REACTION WAS TO JUMP BACK IN DRIVERS SEAT TO TURN OFF CAR. WHILE DOING THIS THE JEEP PUSHED ME BACKWARDS FLAT ON MY BACK AND BROKE MY T11 AND T12 ON 9-14-2019. THIS RESULTED IN SURGERY AND STRESS WHILE NOT BEING ABLE TO WORK. I HAVE RESEARCHED THIS MODEL OF JEEP AND APPEARS THERE WAS POWER TRAIN ISSUES IN 2017 AND COULD BE CARRIED OVER INTO 2018 MODELS. PLEASE ADVISE | Crash: No Fire: No Injuries: 1 Medical attention | 34,000 |
| Nov 2019 | SUSPENSION | A ARM BROKE CLEAN IN TWO WHILE DRIVING DOWN ROAD. NOTHING WAS HIT PRIOR TOO ARM BREAKING AS A RESULT CAR PULLED TO RIGHT AND HIT BACK TIRE ON A CURB WHICH CAUSED ROTOR AND BALL JOINT ON BACK TO BREAK. HAVE BEEN COMPLAINING TO SERVICE DEPARTMENT OF POPPING NOISE AT FRONT RIGHT TIRE WITH NO RESOLVE. VEHICLE WAS TRAVELING 40-45 MILES PER HOUR ON CITY STREET CLEAR DRY DAY. | Crash: No Fire: No | 22,000 |
| Nov 2019 | STEERING | WE TOW OUR VEHICLE AND IT IS HAVING A REAL BAD WOBBLE. THIS HAPPENS WHEN WE MAKE SHARP TURNS WHILE IN TOW ONLY. AFTER THE TURN IT USUALLY CORRECTS ITSELF. WE ARE CONCERNED THAT THIS MAY BE THE SAME PROBLEMS THEY ARE HAVING WITH THE EARLIER MAKE JEEPS WHICH IS REFERRED TO AS THE DEARTH WOBBLE. WE HAVE AN APPOINTMENT WITH A DODGE DEALER TO CHECK IT OUT. | Crash: No Fire: No | 20,000 |
| Oct 2019 | ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM | AS I TURNED INTO A GAS STATION AFTER DRIVING HIGHWAY SPEEDS, THE VEHICLE STALLED OUT. I LOST POWER STEERING AND BRAKES. THE DASH BEGAN FLASHING PUT VEHICLE IN PARK TO START. I HAD TO COME TO A COMPLETE STOP, PLACE THE VEHICLE IN PARK AND THEN RESTART IT. THE VEHICLE HAS APPROX 3800 MILES ON IT WITH A FRESH OIL CHANGE FROM THE DEALERSHIP, FRONTIER DODGE. AFTER RESTARTING, THE VEHICLE RAN FINE. | Crash: No Fire: No | 3,800 |
| Oct 2019 | VEHICLE SPEED CONTROL | WHEN USING CRUISE CONTROL AND PUSHING THE BRAKE TO DISENGAGE THE CRUISE CONTROL, THE CAR SLOWS DOWN UNTIL MY FOOT IS REMOVED FROM THE BRAKE. IT THEN SPEEDS FORWARD INSTANTLY UNTIL I BRAKE AGAIN AND HIT CANCEL FOR CRUISE CONTROL. THIS HAS HAPPENED NUMEROUS TIMES ON REGULAR PAVEMENT GOING FORWARD. | Crash: No Fire: No | 12,000 |
| Sep 2019 | POWER TRAIN,ELECTRICAL SYSTEM | HAVE OWNED THE VEHICLE FOR A LITTLE MORE THAN A YEAR. THREE TIMES I'VE HEARD GEAR GRINDING WHEN I PUT THE VEHICLE IN REVERSE, I IMMEDIATELY PUT MY FOOT ON THE BRAKE PUT THE VEHICLE BACK INTO PARK WAITED A FEW SECONDS WITH MY FOOT ON THE BRAKE BEFORE PUTTING THE VEHICLE IN REVERSE AGAIN. TOOK THE VEHICLE TO THE DEALERSHIP TO BE LOOKED AT (CHECKED OUT) BUT BECAUSE THEY COULDN'T GET THE VEHICLE TO GRIND GEARS IN REVERSE THEY SAID THERE WAS NOTHING THEY COULD DO AND HAD ME PICK UP MY VEHICLE. ALSO WHILE DRIVING IT ON ONE OCCASION I SMELLED A SMELL OF ELECTRICAL BURNING. UNKNOWN WHERE IT IS COMING FROM ON MY VEHICLE. I'M GETTING FEARFUL OF DRIVING IT. | Crash: No Fire: No | 1,050 |
| Sep 2019 | UNKNOWN OR OTHER | BACKUP CAMERA NOT WORKING WHEN IN REVERSE. STATIONARY AND IN MOTION | Crash: No Fire: No | Unknown |
| Sep 2019 | ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL | TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. THE VEHICLE STALLED WHILE DRIVING THE CONTACT WAS STRANDED FOR APPROXIMATELY 10-15 MINUTES BEFORE VEHICLE RESUMED PROPER FUNCTION THE STOP/START FEATURE WAS INOPERABLE THE CONTACT STATED THAT WHILE STOPPED IN TRAFFIC, THE AUTO STOP/START FEAUTURE BECAME INOPERABLE. THE CONTACT STATED THAT THE ACCELERATOR PEDAL WAS DEPRESSED HOWEVER, THE VEHICLE FAILED TO RESPOND. THE CONTACT WAS UNABLE TO TURN THE VEHICLE OFF OR SWITCH THE VEHICLE INTO GEAR. THE CONTACT STATED THAT AFTER APPROXIMATELY 10-15 MINUTES THE VEHICLE RESUMED NORMAL FUNCTIONALITY. THE VEHICLE WAS TAKEN TO JOEY ACCARDI CHRYSLER, DODGE, JEEP, RAM, 909 FEDERAL HWY, POMPANO BEACH, FL 33062, (954) 943-6700, ON THREE SEPARATE OCCASIONS TO BE DIAGNOSED. ON THE FIRST OCCASION THE CONTACT WAS INFORMED THAT A WIRING HARNESS FAILED AND NEEDED TO BE REPLACED. ON THE SECOND AND THIRD OCCASION THE VEHICLE WAS DIAGNOSED, AND THE CONTACT WAS INFORMED THE SECONDARY BATTERY THAT CONTROLS THE STOP START FEATURE WAS DEPLETED AND NEED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 2,000. *TT *AS | Crash: No Fire: No | 2,000 |
| Sep 2019 | ENGINE | TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE WATER PUMP WAS LEAKING AND THE VEHICLE WAS UNABLE TO BE DRIVEN. IN ADDITION, THE CHECK ENGINE AND ESC WARNING INDICATORS WERE ILLUMINATED. THE VEHICLE WAS TAKEN TO SOUTH CHICAGO DODGE CHRYSLER JEEP (7340 S WESTERN AVE, CHICAGO, IL 60636, (773) 476-7800) WHERE IT WAS DIAGNOSED THAT THE WATER PUMP NEEDED TO BE REPLACED; HOWEVER, THE PARTS WERE ON BACKORDER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 64535122. THE CONTACT WAS REFERRED TO THE DEALER. THE FAILURE MILEAGE WAS 67,670. | Crash: No Fire: No | 67,670 |
| Sep 2019 | ELECTRICAL SYSTEM,SEATS | POWER DRIVER SEAT ADJUSTS FORWARD WHILE I AM IN MOTION. DANGEROUS DRIVING CONDITION OCCURS WHEN I AM CRAMMED UP AGAINST THE STEERING WHEEL. AT DEALERSHIP X 2 WITH NO RESOLUTION. THEY CLAIM TO HAVE PERFORMED A MEMORY AND SOFTWARE RESET. | Crash: No Fire: No | 6,747 |
| Sep 2019 | STEERING | THREE EVENTS IN 12 MONTHS OF VEHICLE VIOLENT "WOBBLE" (TRACKS SIDE TO SIDE) WHILE BEING TOWED BY A CLASS A (MOTORHOME) AT SLOW SPEED ~15 TO 25 MPH. CONDITIONS PRECEDING EVENTS INCLUDE: 1) FROM A STOP TO MOVING AFTER TURNING, USUALLY 90 DEGREES, BUT NOT ALWAYS, 2) DRY ASPHALT PAVEMENT, AND 3) SOMETIMES AFTER A ROAD DIP. PLEASE NOTE THAT OTHER CONDITIONS MAY CONTRIBUTE/CAUSE EVENT, BUT THE THREE EVENTS I'VE EXPERIENCED, WERE UNDER CONDITIONS STATED ABOVE. VEHICLE HAD LESS THAN 16,000 MILES WHEN THE LAST EVENT OCCURRED, AND MORE THAN 7,000 MILES BEFORE FIRST EVENT. FIRST OCCURRENCE WHILE FLAT TOWING WAS AFTER MORE THAN 3,000 MILES OF VEHICLE BEING TOWED. NOTIFIED JEEP DEALER - NO HELP (NO RECALLS, NO TSB'S, NO RECOMMENDED MITIGATION FIX), REVIEWED MANY SIMILAR OCCURRENCES ON VARIOUS RV FORUMS E.G. IRV2, FMCA, AND OTHERS. TOOK VEHICLE IN FOR AN ALIGNMENT CHECK AT 16,000 MILES AND WITHIN OEM SPECIFICATION. THE VEHICLE MOVEMENT IS VIOLENT ENOUGH TO TRANSFER SIDE-TO-SIDE FORCES INTO MY 45', 46,000 LB. MH (WITH TAG AXLE). THE YOU TUBE VIDEO ( HTTPS://WWW.YOUTUBE.COM/WATCH?V=FWGUAJAEECI) ACCURATELY REPRESENTS MY EXPERIENCE. I AM USING ROADMASTER'S STERLING TOW BAR WITH AN AIR FORCE ONE (SMI) SUPPLEMENTAL BRAKING SYSTEM. THE TOW BAR GEOMETRY AND PROPORTIONAL BRAKING SYSTEM ARE SETUP ACCORDING TO OEM REQUIREMENTS, I HAVE OWNED FIVE JEEP GC'S (2012 AND EARLIER) AND HAVE FLAT-TOWED THESE WITHOUT ISSUE. PER THE ASSISTANT EDITOR AT FMCA, FCA HAS REFUSED TO ADDRESS THE ISSUE IN THE 2016 AND NEWER GC'S WITH ELECTRIC STEERING, AFTER RECOGNIZING THE ISSUE IN THE CHEROKEE MODEL AFTER THAT MODEL'S CONVERSION TO ELECTRIC STEERING. I HAVE NOT EXPERIENCED AN ACCIDENT AND HAVE NOT IDENTIFIED DAMAGED EQUIPMENT YET, HOWEVER, LATERAL G-FORCES ARE SIGNIFICANT ENOUGH TO LIKELY CAUSE SIGNIFICANT FUTURE COMPONENT FAILURE. | Crash: No Fire: No | 14,000 |
| Sep 2019 | UNKNOWN OR OTHER | TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 30 MPH, THE CONTACT REAR ENDED ANOTHER VEHICLE AT A TRAFFIC LIGHT. AS A RESULT, THE SECOND VEHICLE BUMPED INTO A THIRD VEHICLE. THE AIR BAGS DID NOT DEPLOY. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT STRUCK HER HEAD ON THE STEERING WHEEL AND SUSTAINED WHIPLASH AND A CONCUSSION. THE CONTACT RECEIVED MEDICAL ATTENTION AT A LATER TIME. A POLICE REPORT WAS FILED. THE VEHICLE WAS UNABLE TO BE DRIVEN AND WAS TOWED TO AN IMPOUND LOT. THE CONTACT CALLED HER INSURANCE COMPANY WHERE THEY HAD THE VEHICLE TAKEN TO AN UNKNOWN DEALER FOR REPAIRS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 16,155. *AS *DT *DT*JB *TR | Crash: Yes Fire: No Injuries: 1 Towed Medical attention | 16,155 |
| Sep 2019 | UNKNOWN OR OTHER | THE REAR VIEW CAMERA FAILS TO COME ON WHEN THE VEHICLE IS PUT IN REVERSE MODE. AS A RESULT, ITS MAKES IT DIFFICULT TO DRIVE THE VEHICLE IN REVERSE. | Crash: No Fire: No | 6,400 |