Complaint volume
830 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2018 Jeep Grand Cherokee Complaints
830 consumer-submitted complaints on record for the 2018 Jeep Grand Cherokee, grouped by component category.
830 Total complaints
41 Crash reports
10 Fire reports
30 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are electrical system, unknown or other, engine. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 41 crash reports, 10 fire reports, 30 injury reports, and 0 fatality reports. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 264 complaints, with an average reported failure mileage of 33,695 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to electrical system, unknown or other, engine?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2018 Jeep Grand Cherokee?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2018 Jeep Grand Cherokee
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2018 Jeep Grand Cherokee complaints?
41 Crash
10 Fire
30 Injury
0 Fatality
36 Towed
17 Medical attention
What are the most common 2018 Jeep Grand Cherokee complaint categories?
ELECTRICAL SYSTEM 169
UNKNOWN OR OTHER 160
ENGINE 57
ELECTRICAL SYSTEM,UNKNOWN OR OTHER 53
POWER TRAIN 27
SERVICE BRAKES, HYDRAULIC 24
SEATS 21
FUEL/PROPULSION SYSTEM 14
AIR BAGS 13
FUEL SYSTEM, DIESEL 11
830 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| Oct 2025 | ELECTRICAL SYSTEM,SERVICE BRAKES | A vehicle that is able to start and shift out of park without depressing the brake pedal can result in unintended vehicle movement which can cause a vehicle crash without prior warning and/or injury to others outside the vehicle. There has been a recall out for over an year yet no available solution. | Crash: No Fire: No | Unknown |
| Oct 2025 | ELECTRICAL SYSTEM,SEATS,UNKNOWN OR OTHER | I have videos, but my cars electrical system keeps glitching, It will turn my heated seats on to the pint they burn me, it connects to my phone and will randomly call anyone in my contacts, it changes radio stations, messes with my automatic start, took my traction control off and does this on a regular basis. I had this system fixed in March of 2023 just after I bought the car but it’s already doing it again. It also will randomly just cut off when I’m driving and then will be fine very randomly. - I will have to send you the videos I took it says they are too large to upload here | Crash: No Fire: No | Unknown |
| Oct 2025 | SERVICE BRAKES, HYDRAULIC | The contact owns a 2018 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V838000 (Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted, and was unable to provide a date for parts availability. The manufacturer was not made aware of the issue. The contact had not experienced a failure. | Crash: No Fire: No | Unknown |
| Oct 2025 | AIR BAGS,VEHICLE SPEED CONTROL,FORWARD COLLISION AVOIDANCE | My ACC/FCW LIGHT IS ON, I HAVE NOT BEEN IN A CRASH. AND WHILE DRIVING AFTER THIS LIGHT CAME ON MY PASSENGER HEADREST AIRBAG BROKE APART. AND MY CRUISE CONTROL IS OUT, ALONG WITH TRACTION CONTROL. MY CAR JUST WENT HAYWIRE. | Crash: No Fire: No | Unknown |
| Oct 2025 | EQUIPMENT | The contact owns a 2018 Jeep Grand Cherokee. The contact stated that while driving 25 MPH, the infotainment system screen experienced ghost touching, causing the U-Connect system to engage the heat and other functions unintendedly. The contact stated that upon inspecting the vehicle, the contact noticed that the infotainment system screen was delaminated, which the contact related to the failure. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 42,000. | Crash: No Fire: No | 42,000 |
| Oct 2025 | SERVICE BRAKES, HYDRAULIC,POWER TRAIN | The contact owns a 2018 Jeep Grand Cherokee. The contact was able to move the gear shifter without first depressing the brake pedal. In addition, the "Service 4WD" and "Service ABS" messages were displayed on the instrument panel while driving at various speeds. The vehicle was initially taken to an independent mechanic who was unable to determine the cause of the failure. While with the independent mechanic, the vehicle failed to move while shifted in reverse(R). The vehicle was then taken to a dealer and the drivetrain control module, and the transmission control module were replaced. Upon investigation, the contact discovered NHTSA Campaign Number: 24V838000 (Service Brakes, Hydraulics); however, the vehicle was not included in the recall. The manufacturer was notified of the failure and a case was filed. The vehicle was repaired. The failure mileage was 88,312. | Crash: No Fire: No | 88,312 |
| Oct 2025 | SEATS | The contact owns a 2018 Jeep Grand Cherokee. The contact stated that while sitting at a stoplight, there was a loud pop on the interior of the vehicle. After a visual inspection, the contact became aware that the front passenger’s side seat active head restraint had deployed unintendedly. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the active head restraint. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 70,000. | Crash: No Fire: No | 70,000 |
| Oct 2025 | ENGINE | Water pump failure. | Crash: No Fire: No | Unknown |
| Sep 2025 | SERVICE BRAKES, HYDRAULIC,POWER TRAIN | The contact owns a 2018 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V838000 (Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while attempting to accelerate from a stop, the vehicle hesitated before accelerating. The dealer was contacted and confirmed that the part was not yet available. The contact called a second dealer, Benson Chrysler Dodge Jeep Ram [XXX] ); who also confirmed that the part was not yet available. The manufacturer was not made aware of the issue. The failure mileage was approximately 95,000. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) | Crash: No Fire: No | 95,000 |
| Sep 2025 | SERVICE BRAKES, HYDRAULIC | The contact owns a 2018 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V838000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. The VIN was not available. | Crash: No Fire: No | Unknown |
| Sep 2025 | ELECTRICAL SYSTEM,STRUCTURE,UNKNOWN OR OTHER | The 2018 Jeep Grand Cheeroke Uconnect/Radio screen delaminates and causes the unit to make all kinds of error calls, GPS location changes and disabling events, without being touched. This is a serious safety concern and that Jeep or Stellantis should voluntarily recall these units for replacement. The driver's attention gets constantly divided to take care of these extra things while driving. | Crash: No Fire: No | Unknown |
| Sep 2025 | SEATS | Drivers head rest has a whiplash protection, the headrest exploded and there was no impact, accident, literally just pulling into the target parking lot. The front of the headrest hit the back of my head while I was driving which was unsafe and painful. The noise it made was also extremely loud and occurred right in my ear which was frightening. I have not sought out for help on this issue or had it looked at, but online i was checking for a recall and I saw many others have had this happen. This is available for inspection though. There was no warning, lights, etc. but this happened completely unprovoked. | Crash: No Fire: No | Unknown |
| Sep 2025 | ELECTRICAL SYSTEM,BACK OVER PREVENTION | The contact owns a 2018 Jeep Grand Cherokee. The contact stated that while the vehicle was parked, the back-over prevention APP independently uninstalled. In addition, the contact stated that the vehicle had not been started in eight days. In addition, the stabili-trak warning light had illuminated a month prior, which was the initial failure. The vehicle was taken to the dealer, where it was diagnosed with a failed transfer case. The contact was informed that the transfer case needed to be replaced. The vehicle was not repaired. The contact stated that the vehicle was taken to two additional dealers for confirmation; however, the failure was not duplicated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact stated that the failure might be related to the UCONNECT connection. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 88,727. | Crash: No Fire: No | 88,727 |
| Sep 2025 | SUSPENSION,ELECTRICAL SYSTEM,BACK OVER PREVENTION | They extended to far have to pull back manually Suspension creeks and sometimes lowers by itself , Radio screen is completely black cannot access any features. | Crash: No Fire: No | Unknown |
| Sep 2025 | ELECTRICAL SYSTEM,UNKNOWN OR OTHER | The radio in this vehicle has a widespread issue where the screen delaminates and starts ghost touching . Options are randomly selected , people are randomly called , emergency services are attempted to be contacted. Basically anything that the radio controls in the car could be changed or activated . This is extremely distracting and could cause someone to take their focus off the road and cause an accident. The radio controls heater, navigation, seat heaters, phone calls , steering wheel heaters , and many other functions in the car some of which cannot be changed without the malfunctioning radio being on. Fixing this issue is somewhere in the range of $1300 at the dealership. I feel like this is and important safety issue that causes a lot of distraction when driving the vehicle and is really difficult to work around or avoid as the random screen touches are not predictable and seem to happen at random times. | Crash: No Fire: No | Unknown |
| Aug 2025 | SEATS,UNKNOWN OR OTHER | I WAS DRIVING MY JEEP AND MY DRIVERS HEADREST RANDOMLY POOPED OUT AND HIT THE BACK OF MY HEAD! I WAS SHOCKED AND THE POP HURT MY NEXT AND CAUSED ME TO ALMOST HIT THE CAR NEXT TO ME . | Crash: No Fire: No | Unknown |
| Aug 2025 | SEATS | My active head rest internal plastic clips that hold the headrest from releasing randomly broke. The headrest propelled forward while driving almost causing an accident. I looked in the headrest and the retaining clips broke without a cause event. I've liked online at threads and this is incredibly common in the grand cherokee | Crash: No Fire: No | Unknown |
| Aug 2025 | ELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINE | CAM shaft and yes it is available to be looked at. The vehicle was misdiagnosed multiple times and sent back home with the same error code while fixing other items that were not the root cause of the issue. The engine light was on with the misfire code when I brought it in and was repeatedly sent home and within 20 miles the same code returned. | Crash: No Fire: No | Unknown |
| Aug 2025 | UNKNOWN OR OTHER | Delamination of infotainment system has occurred, causing a safety hazard if (or when) needing to use the SOS calling, hands free communication, or heads up navigation system. This is a manufacturers defect that may cause safety to myself or others due to distracting the driver by turning on and off seat warmers, adjusting climate control, randomly calling people and makes the operation of utilizing SOS features impossible. The component has not been inspected, but seems like a common occurrence amongst these this model year. No warning lamps or messages appeared and I was taken off guard when my infotainment system appeared to have a life of its own on the interstate. | Crash: No Fire: No | Unknown |
| Aug 2025 | STEERING,SUSPENSION | Every time the vehicle proceeds over a speed bump or a dip in the road, it feels as if something is lose and banging in the steering and suspension of the vehicle. I have taken it to the dealer on numerous occasions, and they say they can never find anything wrong nor duplicate the issue. I’m concerned that at some point something may fail and I may lose control of the vehicle. | Crash: No Fire: No | Unknown |
| Aug 2025 | ELECTRICAL SYSTEM | The contact owns a 2018 Jeep Grand Cherokee. The contact stated that the instrument cluster screen failed to function as intended. The contact stated that the instrument cluster switched applications independently. In addition, the instrument cluster occasionally displayed a blurred screen due to the glue. The contact stated that the failure began after the glue around the instrument cluster started to bubble up. The vehicle was taken to the dealer, where it was diagnosed with a failed instrument cluster. The contact was informed that the instrument cluster needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 89,000. | Crash: No Fire: No | 89,000 |
| Aug 2025 | ENGINE | TURBO supply line broke causing coolant to go all over the engine. | Crash: No Fire: No | Unknown |
| Aug 2025 | SERVICE BRAKES, HYDRAULIC,FUEL SYSTEM, DIESEL | The contact owns a 2018 Jeep Grand Cherokee. The contact received notifications of NHTSA Campaign Numbers: 22V406000 (Fuel System, Diesel) and 24V838000 (Service Brakes, Hydraulic); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The dealer was contacted and confirmed that parts were not yet available. The manufacturer was not made aware of the issues. The contact had not experienced a failure. | Crash: No Fire: No | Unknown |
| Aug 2025 | ENGINE | The vehicle experienced a failure of the engine lifters/rocker arms, which also caused failure of the intake camshaft. This resulted in severe misfires, loss of power, and left the vehicle completely inoperable. The failure created a hazardous situation when the vehicle lost acceleration and was unable to maintain safe driving speeds, placing my safety and the safety of others at risk of collision. The problem was confirmed by Lou’s Car Care and multiple Stellantis dealerships, including Maguire Chrysler Dodge Jeep Ram. All inspections identified failed rocker arms/lifters and the intake camshaft as the cause of the malfunction. Critically, Stellantis no longer produces replacement intake camshafts for this engine, and the part is listed as indefinitely back ordered and unavailable. This means there is no factory fix, leaving the vehicle permanently disabled. Prior to the failure, the only symptom was a faint ticking noise from the engine. No warning lights or dashboard messages appeared before the incident. The problem escalated suddenly without adequate warning, causing the vehicle to lose power unexpectedly. This failure has caused severe negative consequences for me and my family. Because the vehicle became inoperable and the repair could not be completed, I lost my job due to lack of reliable transportation. I also experienced financial hardship, including losing my vehicle to repossession. My family, including my newborn child, was left without dependable transportation, which created additional safety concerns in emergencies. The failed components remain available for inspection upon request. This issue is widespread across Stellantis vehicles yet has not been addressed through a recall, despite the fact that the defect can cause sudden stalling or total engine failure at unsafe speeds. The unavailability of replacement camshafts means affected vehicles cannot be repaired at all, leaving owners stranded and financially devastated. | Crash: No Fire: No | Unknown |
| Aug 2025 | ENGINE | Since the beginning of this year, vehicle began to misfire. So far I have spent over $2000 in repairs including replacing spark plugs, ignition coils, fuel injectors and oil cooler and vehicle continues to misfire and blow white smoke from exhaust. I have been advised that it may be a head gasket issue, which could cost anywhere from $3000 to $5000 but could cost more in the event the engine needs to be completely replaced. | Crash: No Fire: No | Unknown |