Complaint volume
411 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2019 Kia Sorento Complaints
411 consumer-submitted complaints on record for the 2019 Kia Sorento, grouped by component category.
411 Total complaints
10 Crash reports
18 Fire reports
10 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are engine, unknown or other, structure. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 10 crash reports, 18 fire reports, 10 injury reports, and 0 fatality reports. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 92 complaints, with an average reported failure mileage of 44,181 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to engine, unknown or other, structure?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2019 Kia Sorento?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2019 Kia Sorento
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2019 Kia Sorento complaints?
10 Crash
18 Fire
10 Injury
0 Fatality
16 Towed
8 Medical attention
What are the most common 2019 Kia Sorento complaint categories?
ENGINE 95
UNKNOWN OR OTHER 45
STRUCTURE 27
POWER TRAIN 20
POWER TRAIN,ENGINE 19
ELECTRICAL SYSTEM,STRUCTURE,UNKNOWN OR OTHER 16
EXTERIOR LIGHTING 14
ELECTRICAL SYSTEM 9
ENGINE AND ENGINE COOLING 9
FUEL/PROPULSION SYSTEM 9
411 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| Jul 2024 | ELECTRICAL SYSTEM,EXTERIOR LIGHTING,STRUCTURE | Infotainment center glitching while driving, Restarting as if the car was just started. Recent water issue behind dash due to "design flaw" of A/C drain. Ongoing mold/musty smell. Attempted to resolve with KIA after ongoing issues but they do not feel that this is a safety concern or feel it needs to be investigated appropriately. This occurs when driving typically on the highway because most of my travel is highway. When this occurs it is a distraction for the driver. It interferes with the ability to use hands free/calls/gps. Timestamped photos and video available | Crash: No Fire: No | Unknown |
| Jul 2024 | ELECTRICAL SYSTEM,STRUCTURE,VISIBILITY/WIPER | Infotainment center continues to have issues/restarting as if the car was just started. Attempted to resolve with KIA after ongoing issues but they do not feel that this is a safety concern or feel it needs to be investigated appropriately. This occurs when driving typically on the highway because most of my travel is highway. When this occurs it is a distraction for the driver. It interferes with the ability to use hands free/calls/gps. Timestamped photos and video available | Crash: No Fire: No | Unknown |
| Jul 2024 | ELECTRICAL SYSTEM,STRUCTURE,UNKNOWN OR OTHER | While parked in a parking lot I attempted to lower the volume of the radio and the buttons were not responding. Attemped to turn off infotainment center and it would not respond. A call came in and my phone was connected and car would not allow me to answer call. Attempted to disconnect phone from car and it would not work. Attempted to resolve with KIA after ongoing issues but they do not feel that this is a safety concern or feel it needs to be investigated appropriately. This occurs when driving typically on the highway because most of my travel is highway. When this occurs it is a distraction for the driver. It interferes with the ability to use hands free/calls/gps. Timestamped photos and video available | Crash: No Fire: No | Unknown |
| Jul 2024 | ELECTRICAL SYSTEM,STRUCTURE,UNKNOWN OR OTHER | Infotainment center glitching. Recent water issue. Mold smell after water issue. Carpet was not appropriately addressed by dealership for A/C drain "design flaw". I have a child with asthma and disabled vetran father and spend hours commuting daily. Mold and water are a health concern. Attempted to resolve with KIA after ongoing issues but they do not feel that this is a safety concern or feel it needs to be investigated appropriately. This occurs when driving typically on the highway because most of my travel is highway. When this occurs it is a distraction for the driver. It interferes with the ability to use hands free/calls/gps. Timestamped photos and video available | Crash: No Fire: No | Unknown |
| Jul 2024 | ELECTRICAL SYSTEM,STRUCTURE,UNKNOWN OR OTHER | Infotainment center glicthing while driving, Restarting as if the car was just started. Attempted to resolve with KIA after ongoing issues but they do not feel that this is a safety concern or feel it needs to be investigated appropriately. This occurs when driving typically on the highway because most of my travel is highway. When this occurs it is a distraction for the driver. It interferes with the ability to use hands free/calls/gps. Timestamped photos and video available There is no warning before failure. Due to Covid, Parts shortatages and loaner/rental shortages this was not addressed in a timely manner by KIA however they state its my fault. | Crash: No Fire: No | Unknown |
| Jul 2024 | ELECTRICAL SYSTEM,STRUCTURE,UNKNOWN OR OTHER | about an hour after earlier incident below we went to the beach. After unloading beach items and children I realized that the elctrical components of the vehicle were still running. The vechicle was off. Key was out of the ignition. All doors were open. AC/Infotainment Center/Lights would not turn off. I was concerned about what to do. I felt it was unsafe it leave it running. Called the dealership, left a message with the service advisor I was given the card for a week prior when mentioning ongoing issues. Video recorded the incident. Attempted to call again. Attempted to call other numbers for the dealership. Spoke with a friend who is a mechanic who suggested disconnecting the battery. Earlier incident below: While parked in a parking lot I attempted to lower the volume of the radio and the buttons were not responding. Attemped to turn off infotainment center and it would not respond. A call came in and my phone was connected and car would not allow me to answer call. Attempted to disconnect phone from car and it would not work. Attempted to resolve with KIA after ongoing issues but they do not feel that this is a safety concern or feel it needs to be investigated appropriately. This occurs when driving typically on the highway because most of my travel is highway. When this occurs it is a distraction for the driver. It interferes with the ability to use hands free/calls/gps. Timestamped photos and video available | Crash: No Fire: No | Unknown |
| Jul 2024 | ELECTRICAL SYSTEM,STRUCTURE,UNKNOWN OR OTHER | About an hour after getting a car wash I noticed that the infotainment center was having issues. It would restart as if the car was just turned on and freeze. It also went black then back to the start with KIA logo. Attemped to resolve with KIA but they do not feel that this is a safety concern or feel it needs to be investigated appropriately. This occurs when driving typically on the highway because most of my travel is highway. When this occurs it is a distraction for the driver. It interferes with the ability to use hands free/calls/gps. There is no warning before failure. | Crash: No Fire: No | Unknown |
| Jul 2024 | ELECTRICAL SYSTEM,STRUCTURE,UNKNOWN OR OTHER | infotainment center glitching and restarting while driving at random times. would restart to kia logo and then freeze on the saftey message. this interferes with navigation and is a distraction while driving. Attemped to resolve with KIA but they do not feel that this is a safety concern or feel it needs to be investigated appropriately. This occurs when driving typically on the highway because most of my travel is highway. When this occurs it is a distraction for the driver. It interferes with the ability to use hands free/calls/gps. There is no warning before failure. | Crash: No Fire: No | Unknown |
| Jul 2024 | ELECTRICAL SYSTEM,STRUCTURE,UNKNOWN OR OTHER | infotainment center glitching Attemped to resolve with KIA but they do not feel that this is a safety concern or feel it needs to be investigated appropriately. This occurs when driving typically on the highway because most of my travel is highway. When this occurs it is a distraction for the driver. It interferes with the ability to use hands free/calls/gps. There is no warning before failure. | Crash: No Fire: No | Unknown |
| Jul 2024 | ELECTRICAL SYSTEM,STRUCTURE,UNKNOWN OR OTHER | infotainment center glitching. restart as if the car was just turned on and freeze. It also went black then back to the start with KIA logo. I was driving on roads in the country that I was not familiar with, I did record this to the best of our ability with the assitance of my child. Attemped to resolve with KIA but they do not feel that this is a safety concern or feel it needs to be investigated appropriately. This occurs when driving typically on the highway because most of my travel is highway. When this occurs it is a distraction for the driver. It interferes with the ability to use hands free/calls/gps. There is no warning before failure. | Crash: No Fire: No | Unknown |
| Jul 2024 | ELECTRICAL SYSTEM,STRUCTURE,UNKNOWN OR OTHER | Infotainment center failure/glitching. It would restart as if the car was just turned on and freeze. It also went black then back to the start with KIA logo. Attemped to resolve with KIA but they do not feel that this is a safety concern or feel it needs to be investigated appropriately. This occurs when driving typically on the highway because most of my travel is highway. When this occurs it is a distraction for the driver. It interferes with the ability to use hands free/calls/gps. There is no warning before failure. | Crash: No Fire: No | Unknown |
| Jul 2024 | ELECTRICAL SYSTEM,UNKNOWN OR OTHER,LANE DEPARTURE | Infotainment/back up camera failure when reversing and while driving today. Kia corporate has been aware of issue since April 2021 and has yet to resolve to attempt to fully diagnose. Dealership claimed they checked "every" wiring harness for water exposure due to ongoing water issues from dash. Kia claimed they would work with me during our BBB arbitration and have had zero contact since. Car was manufacturered weeks before current back up camera recall on other 2019 sorentos. Camera in car shows no work was done. Car sat on Dealership lot on 2 different occasions for 27 days in 2022 and then over 87 days. Per Kia "they can't throw parts at it" This has caused an accident and is concerning regarding backing up with children. "Safety features" do not actually work for safety purposes. Kia states they are not meant for safety during recorded arbitration | Crash: No Fire: No | Unknown |
| Jul 2024 | ENGINE | UNKNOWN Excessive oil burning, Engine stalling, car shaking loss of power, misfiring, | Crash: No Fire: No | Unknown |
| Jul 2024 | ELECTRICAL SYSTEM,UNKNOWN OR OTHER | Infotainment center no longer has option for date/time. Option is grayed out. Dealership had vehicle for 89 days and returned it not fixed after claiming they resolved everything. | Crash: No Fire: No | Unknown |
| Jul 2024 | STEERING | Steering wheel "sticks" at higher speeds, making it difficult to make fine adjustments. When steering un-sticks, it then overcompensates and you end up zig-zagging down the highway. It is very uncomfortable and it feels unsafe. | Crash: No Fire: No | Unknown |
| Jul 2024 | ELECTRICAL SYSTEM,UNKNOWN OR OTHER,VISIBILITY/WIPER | backup camera and infotainment screens failed while driving 4/18/2023 . As a result this makes hands free phone usage unavailable as required by michigan law. This is also a safety concern due to distracting the driver. Date and Time functions no longer available as an option of the infotaiment center. dashes replace time Kia has been aware of issue since April 2021. Has yet to resolve the issue. Refuses to respond since 2022 | Crash: No Fire: No | Unknown |
| Jul 2024 | ELECTRICAL SYSTEM,UNKNOWN OR OTHER,VISIBILITY/WIPER | backup camera and infotainment screens failed while driving 4/7/2023. As a result this makes hands free phone usage unavailable as required by michigan law. This is also a safety concern due to distracting the driver. failed 4/1/2023 as well. i was instructed by kia to record the issues per my invoice from dealership when they had vehicle for 27 days in 2022 Kia has been aware of issue since April 2021. Has yet to resolve the issue. Refuses to respond since 2022 | Crash: No Fire: No | Unknown |
| Jul 2024 | ELECTRICAL SYSTEM,UNKNOWN OR OTHER,VISIBILITY/WIPER | Back up camera failure while attempting to drive. Ongoing since water issues in 2019 due to "manufacturers design flaw". Manufacturer will not resolve. | Crash: No Fire: No | Unknown |
| Jul 2024 | ELECTRICAL SYSTEM,EXTERIOR LIGHTING,UNKNOWN OR OTHER | ongoing headlight malfunction since 2022, ongoing electrical issues with vehicle. vehicle headlight does not work on multple occasions despite being serviced at the dealership and replaced 4 times in 2 years. this occurs to both headlights. it is currently random for the right but constant for the left cover (backing) of headlight looks like it exploded. plastic is puffed out. Dealership had vehicle from 5/4/2023 to 8/1/2023. returned unresolved | Crash: No Fire: No | Unknown |
| Jul 2024 | ELECTRICAL SYSTEM,UNKNOWN OR OTHER | Infotainment center failure that hat been ongoing since 2019 and Kia will not address | Crash: No Fire: No | Unknown |
| Jul 2024 | ELECTRICAL SYSTEM,STRUCTURE,UNKNOWN OR OTHER | Vehicle had water falling from dash while turning. Sizzling/Hissing noise with water sloshing around in dash area. Vehicle was returned by dealership with soaking wet carpet and horrible smell after appointment a week later. Mold issues since. Vehicle used to transport Vetran with termial lung disease | Crash: No Fire: No | Unknown |
| Jul 2024 | ELECTRICAL SYSTEM,STRUCTURE,UNKNOWN OR OTHER | Vehicle had water falling from dash while turning. Sizzling/Hissing noise with water sloshing around in dash area. Asked by dealer "where do you keep it parked" I asked them where they kept it parked back because it was purchased 8/15/2019 and began making the noises in early october when we got rain. Vehicle given back from the dealership with excessively wet carpet and smelling of mold and fish flies. | Crash: No Fire: No | Unknown |
| Jul 2024 | ELECTRICAL SYSTEM,UNKNOWN OR OTHER | infotainment screens failed while driving after failing 3 days prior on 7/3/2022. As a result this makes hands free phone usage unavailable. This is also a safety concern due to distracting the driver.. Kia emailed directly due to ongoing case regarding ongoing electical issues causing accident in April 2021. Kia unable to provide rental/transportation due to "covid" and "shortages". Appointment was missed 10/30/2021 due to unavailable transportation and issues potentially taking weeks to diagnose at dealership. Kia did not arrange/approve transportation as promised. Kia had vehicle 3/3/2022 to 3/30/2022 | Crash: No Fire: No | Unknown |
| Jul 2024 | ELECTRICAL SYSTEM,UNKNOWN OR OTHER,FORWARD COLLISION AVOIDANCE | infotainment screens failed while driving. As a result call failed and this makes hands free phone usage unavailable. Kia case manager emailed directly due to open case regarding ongoing electical issues causing accident earlier in year. Kia unable to provide rental/transportation due to "covid" and "shortages". Appointment was missed 10/30/2021 due to unavailable transportation and issues potentially taking weeks to diagnose at dealership. Kia did not arrange/approve transportation as promised. Kia had vehicle 3/3/2022 to 3/30/2022 | Crash: No Fire: No | Unknown |
| Jul 2024 | ELECTRICAL SYSTEM,UNKNOWN OR OTHER,VISIBILITY/WIPER | back up camera/infotainement screen went black while backing up twice in driveway. About 10 minutes later infotainment center restarted it's self and prompted me to verify safety while driving. Kia case manager emailed directly due to open case regarding ongoing electical issues causing accident earlier in year. Kia unable to provide rental/transportation due to "covid" and "shortages". Appointment was missed 10/30/2021 due to unavailable transportation and issues potentially taking weeks to diagnose at dealership. Kia did not arrange/approve transportation as promised. | Crash: No Fire: No | Unknown |