Complaint volume
831 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2018 Jeep Grand Cherokee Complaints
831 consumer-submitted complaints on record for the 2018 Jeep Grand Cherokee, grouped by component category.
831 Total complaints
41 Crash reports
10 Fire reports
30 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are electrical system, unknown or other, engine. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 41 crash reports, 10 fire reports, 30 injury reports, and 0 fatality reports. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 264 complaints, with an average reported failure mileage of 33,695 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to electrical system, unknown or other, engine?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2018 Jeep Grand Cherokee?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2018 Jeep Grand Cherokee
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2018 Jeep Grand Cherokee complaints?
41 Crash
10 Fire
30 Injury
0 Fatality
36 Towed
17 Medical attention
What are the most common 2018 Jeep Grand Cherokee complaint categories?
ELECTRICAL SYSTEM 169
UNKNOWN OR OTHER 160
ENGINE 57
ELECTRICAL SYSTEM,UNKNOWN OR OTHER 53
POWER TRAIN 27
SERVICE BRAKES, HYDRAULIC 24
SEATS 21
FUEL/PROPULSION SYSTEM 14
AIR BAGS 13
FUEL SYSTEM, DIESEL 11
831 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| Feb 2023 | ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL | The contact owns a 2018 Jeep Grand Cherokee. The contact stated while driving at an undisclosed speed, the safety hazard warning light illuminated, and the vehicle was making abnormal sounds. The vehicle was taken to the dealer, and the dealer related the failure to NHTSA Campaign Number: 18V332000 (Electrical System, Vehicle Speed Control). The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 7,858. | Crash: No Fire: No | 7,858 |
| Feb 2023 | ELECTRICAL SYSTEM | UConnect 8.4 has delaminated at the top of the screen, making it unsafe as the screen now clicks itself. Sometimes it changes the radio station or changes the time setting, or calls people randomly. The navigation system is obsolete because the screen clicks itself and reroutes destination. It is very distracting. It makes the radio and Sirius XM not usable. | Crash: No Fire: No | Unknown |
| Feb 2023 | UNKNOWN OR OTHER | The uconnect system screen is delaminating causing the system to make erratic changes to navigation and causing it to be useless. From what is to be an hands free system is now a dangerous distraction. This includes the ability to use the phone and or stereo. Jeep Chrysler offers no assistance with replacement outside of expensive repairs. This is common in 2018 vehicles. | Crash: No Fire: No | Unknown |
| Feb 2023 | ELECTRICAL SYSTEM | The touchscreen has delaminated causing the radio, navigation, and other features managed through the touchscreen to be unuseable. | Crash: No Fire: No | Unknown |
| Feb 2023 | ELECTRICAL SYSTEM | Interactive touch display screen delaminating causing ghost touching leading to functional changes in regards to switching from Heat to AC, switching navigation off and changing functions sporadically leading to distraction and difficulty operating car. | Crash: No Fire: No | Unknown |
| Feb 2023 | UNKNOWN OR OTHER | Rear glass in the sunroof spontaneously exploded. The inner shade was closed so the glass did not shower down on the rear passengers, but it would have if the shade wasn't closed. The sound of the explosion was so loud it was like a canon going off. Such an intense noise could easily cause someone to swerve into oncoming traffic or go off the side of the road. | Crash: No Fire: No | Unknown |
| Feb 2023 | SEATS | On 01/31/2023, the driver side headrest spontaneously deployed and is no longer functional. The two parts that separated cannot be put back together. The were no indicators present of the headrest being faulty. The dealer was notified and stated that the repair would not be covered due to no current recalls for the headrest | Crash: No Fire: No | Unknown |
| Feb 2023 | ELECTRICAL SYSTEM | The display for the radio, navigation and other components is malfunctioning. The radio switches the station without warning and goes back and forth between FM and XM on its own. The navigation screen or a message stating "Do you want to adjust your clock settings?" pops up on the screen and then disappears. It prevents me from being able to adjust any of the settings or control the radio. The most worrying issue is that if the seat warmers are on, you are unable to turn them down or off, causing the seats to become uncomfortably hot. I have not had the vehicle inspected. There was no warning message or other symptoms before these problems became evident. They first appeared 60 days ago and have progressively increased in frequency. | Crash: No Fire: No | Unknown |
| Jan 2023 | ELECTRICAL SYSTEM | Laminating screen Unable to access handsfree functions could lead to accident inspected by Sandman's, Shelbyville, IN | Crash: No Fire: No | Unknown |
| Jan 2023 | UNKNOWN OR OTHER | The UConnect touch screen is delaminating, causing "ghost touches". The screen acts as though it's being touched repeatedly, bouncing from command to command (changes radio station, asks if I want to update the clock settings, etc). It's super distracting and the only way to stop it is to turn off the whole thing. In addition to shutting off the radio, turning it off disables access to tools like the backup camera, clock, climate controls, everything. I understand from looking online that this is a very common issue but Jeep isn't taking responsibility for it. | Crash: No Fire: No | Unknown |
| Jan 2023 | ELECTRICAL SYSTEM | For the past month the radio has been changing channels continuously, the volume changes, the seat warmers and heater turn on and off. I researched this and found many others with this problem. It is a safety concern. | Crash: No Fire: No | Unknown |
| Jan 2023 | ELECTRICAL SYSTEM,EXTERIOR LIGHTING | What component or system failed or malfunctioned, and is it available for inspection upon request? Front left blinker failed, front right headlight failed, both at the same time. How was your safety or the safety of others put at risk? Both failed and now there is no blinker or headlight to drive safely at night or in inclement weather. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, the auto shop confirmed on 1/17/23. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Yes Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No. The failure occurred on 1/14/23, car would not start at all. On 1/15/23 I went back to start it again and it started, tried to drive away and the car shut off on me while driving. The car then began to honk randomly, all the wipers went off, and the lights started flickering. I turned the car off completely and tried ot turn it back on and the car would not start again and also the front left blinker was now completely not working and the front left headlight is completely out. There is a warning on my car for the front left blinker but not for the front right headlight. | Crash: No Fire: No | Unknown |
| Jan 2023 | ELECTRICAL SYSTEM,ENGINE | October 31, 2022 - Check Engine Light came on. Autozone gave me the P0456 code - Small Leak in Evap System. The check engine light went off a week later. Continued to come on/off for the next 2 months. I was able to finally get an appt on 1/9 and took it into San Diego Jeep Dealership on Camino Del Rio S. They charged $500 for diagnostic even though I had the code already and replaced the Purge Valve & Hose. On 1/14 my car engine would not start at all. On 1/15 my car engine started, I went to drive and within a block my car shut off on me and I coasted to the side of the road while it threw a bunch of different errors including electronic stability warning. I came to a stop and then all of my windshield wipers randomly started going off, my horn randomly started going off, and the lights in my car started flashing. I pressed the push start button to try to turn it all off. I then got the error meesage that my front left headlight was out, it now is, alos my left blinker now doesn't work properly. I tried to start the car again, no luck. I called a tow truck, the tow truck guy was able to get my engine to start. I explained that my car shut off and asked him to follow me for a little while. I got 2 blocks and came to an stop sign where I idled and my car engine shut off on me again. I had my car towed back to the dealership that did the work. On 1/16 they told me it would be $700 for an electrical diagnostic. I did not have any major problems or warnings before taking it to the dealership. | Crash: No Fire: No | Unknown |
| Jan 2023 | ELECTRICAL SYSTEM | One year after I purchased my Jeep the screen starting delaminating. This created “phantoms touching” It started out small but eventually became to where the Jeep was not fuctional. Including not being able to adjust temperature to defrost or defog my windshield. This is an extreme safety hazard with no work around. The screen overrides anything I do with the physical buttons below it. The screen turns back on even when I try to turn it off. This is especially a problem because I live in the Midwest with plenty of ice & snow. It’s incredible that I have not caused an accident yet. I have made plenty of phone calls to Jeep who refuse to recall the screen even though they have admitted it is a known problem with the screen itself. Not only is it a safety issue but I cannot access several of the main functions. | Crash: No Fire: No | Unknown |
| Jan 2023 | STEERING | What component or system failed or malfunctioned, and is it available for inspection upon request? - Power steering failed while driving with family in vehicle including pregnant wife and toddler. How was your safety or the safety of others put at risk? The power steering turned off while driving and has been deemed defective. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, the dealership confirmed it’s a rack and pinion issue and they are out of stock and on back order. I’m not the only one experiencing this. They also can’t fix my car without a part. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? The dealership inspected it. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No. The jeep only has 55000 miles on it. I take care of my cars. This issue is known and the part is $2000 not including labor. I want my car fixed and I can’t get it fixed. I rely on this vehicle for my family. They can’t order the part nor find it. I am stuck without power steering. Not by choice. | Crash: No Fire: No | Unknown |
| Jan 2023 | UNKNOWN OR OTHER | The control screen is delaminating from the top of the screen. It affects visibility and the unit behaves erratically. The vehicle has 35k miles. Sometimes the screen won’t display anything. I believe this to be a hazard—it affects navigation and all the other controls that are accessed through this interface. | Crash: No Fire: No | Unknown |
| Jan 2023 | ELECTRICAL SYSTEM,SEATS,VISIBILITY/WIPER | My Jeep started skipping through screens on the display randomly in August 2022, but since has increasingly doing it nearly everyday now. There is a visible big “drip” look on the screen in the top right corner. The screen now will call contacts on my phone and has also activated the SOS calls 4-5 times. I have to drive without connecting my phone to stop the inadvertent calls but the screens continue to flip through on its own. This is very frustrating and distracting while driving and the obnoxious ding it makes with each switch. The seat warmers flipping on constantly is also very distracting when the high setting is hot enough to make me hop to prevent injury and pain. | Crash: No Fire: No | Unknown |
| Dec 2022 | FUEL SYSTEM, DIESEL | The contact owns a 2018 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was unavailable. The contact stated while driving approximately 45 MPH, the vehicle started shaking and nearly stalled while ascending a hill. The contact stated that the failure was intermittent but had also occurred while stopped at a traffic light. The contact stated that the vehicle also hesitated while depressing the accelerator. The contact stated that she depressed the accelerator pedal with added force; however, the vehicle failed to immediately respond. The contact stated that after a while the vehicle responded and drove forward. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 35,000. The manufacturer was made aware of the failure. VIN tool confirms parts not available. | Crash: No Fire: No | 35,000 |
| Dec 2022 | ELECTRICAL SYSTEM,UNKNOWN OR OTHER,BACK OVER PREVENTION | For my 2018 Jeep Grand Cherokee: the UConnect touchscreen which controls everything from the parking assist functions to navigation to climate is delaminating. As a result of the delaminating screen, the screen will malfunction while driving the vehicle causing it 1) become permanently "stuck" on the rear back up camera/parking assist mode or 2) override driver selections and prompt the driver to select/deselect other functions unrelated to driving causing dangerous distractions and impacting our ability to use the car and system safely. | Crash: No Fire: No | Unknown |
| Dec 2022 | ELECTRICAL SYSTEM | The infotainment screen started acting crazy and makes it difficult or impossible to operate the vehicle when misbehaving. The screen will lock up and not respond to any touch control. Powering the vehicle off and on at a traffic light does not fix the issue. Of course, this means I cannot operate the HVAC, navigation nor any other controls requiring the touch screen. The system will also switch on its own into different modes and selections... radio, seat and steering wheel heaters, volume, etc. The problem is frequent and persistent. The screen has also delaminated and is becoming harder to see/read. The malfunctioning of the screen is a big driver distraction taking away from attention on driving. Not being able to turn off or on the seat warmers nor the HVAC when malfunctioning causes discomfort and distraction. I have reached out to Jeep customer care but have not made contact with them yet. | Crash: No Fire: No | Unknown |
| Dec 2022 | ELECTRICAL SYSTEM,FORWARD COLLISION AVOIDANCE | Car radio gets stuck on screen that says "do you want to adjust the clock" . You cannot get into any of the apps that change the braking system or change the heat settings (like defrost) It just jumps back to do you want to adjust the clock. Sometimes the screen just goes off completely. Looks like the screen is delaminating. You can see the bubble underneath. | Crash: No Fire: No | Unknown |
| Dec 2022 | ELECTRICAL SYSTEM | This concerns the malfunction of 2018 Jeep Grand Cherokee Uconnect 4C NAV with 8.4-Inch Display UAV Radio. The dealer removed the radio and inspected the problem. The touch screen bubbled/delaminated and the adhesive must of warmed up from the radio use and dripped down to the bottom of the radio affecting other components. The radio will change stations on it's own,navigation won't work. If i have my cell phone on it will make random calls and it will activate the SOS call. That happened 3 times and 2 times i was driving on the highway. That did take my attention away from driving. Now i have to make sure my phone is off when driving. I didn't renew my Uconnect subscription so i didn't get in trouble for that. My chrysler factory warranty denied a replacement. They told me the dealer said something about it was an outside influence (a sticky liquid inside) caused the radio problem that made the radio act that way so it's not covered. Giving you an approximate date is hard to do. It happens a lot. The date i put is when it started to really act up | Crash: No Fire: No | Unknown |
| Dec 2022 | UNKNOWN OR OTHER | About a month ago my Jeep's UConnect touch screen started to mess up. After doing further investigation, I have found out it is a common problem for this model and year of my Jeep and people are describing it as delamination and "ghost touch." This sounds exactly like what mine is doing. It has progressively gotten worse since it started and it is to the point where I can't even control anything because it is just randomly pressing on the screen. I believe this is a safety hazard because I now get very distracted when driving. It has even closed out of my directions when driving and I feel like I have a lack of control over safety features if I needed them. The problem has not been inspected by anyone yet but I have a video of the issue below. There are no error messages that pop up. | Crash: No Fire: No | Unknown |
| Dec 2022 | ELECTRICAL SYSTEM | The Uconnect system has been delaminating for a while now. As such, there is "ghost pressing" of buttons on the screen. This, while driving, renders many important components of the vehicle unusable. There is a loud ding, then the reverse cameras go out if using them. Navigation ceases to work. Heating, cooling are also affected. I had not given much thought to how bad of a safety hazard this was until it started up on a 3 hour drive. The distractions of having most electric components go haywire while on the road is quite incredible. This is a well known issue so I am dumbfounded that it has not been recalled. I have had 3 quotes on the vehicle and all say that the unit needs to be replaced. Uconnect will not assist and Jeep wants full price for a fix. As such, I have drove my vehicle 1-2K in 15+ months as it is completely unsafe. | Crash: No Fire: No | Unknown |
| Dec 2022 | UNKNOWN OR OTHER | It’s a known issue from at least 1014-2019 Jeep Grand Cherokee where the dash hoard leather is detaching itself and bubbling up I have a 2018 Grand Cherokee sterling edition. Also a 2014 Grand Cherokee Overland and both vehicles are doing same exact thing the dash board leather is peeling up and bubbling!!?? Thousands of other owners with same issue | Crash: No Fire: No | Unknown |