Complaint volume
832 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2018 Jeep Grand Cherokee Complaints
832 consumer-submitted complaints on record for the 2018 Jeep Grand Cherokee, grouped by component category.
832 Total complaints
41 Crash reports
10 Fire reports
30 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are electrical system, unknown or other, engine. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 41 crash reports, 10 fire reports, 30 injury reports, and 0 fatality reports. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 264 complaints, with an average reported failure mileage of 33,695 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to electrical system, unknown or other, engine?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2018 Jeep Grand Cherokee?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2018 Jeep Grand Cherokee
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2018 Jeep Grand Cherokee complaints?
41 Crash
10 Fire
30 Injury
0 Fatality
36 Towed
17 Medical attention
What are the most common 2018 Jeep Grand Cherokee complaint categories?
ELECTRICAL SYSTEM 169
UNKNOWN OR OTHER 161
ENGINE 57
ELECTRICAL SYSTEM,UNKNOWN OR OTHER 53
POWER TRAIN 27
SERVICE BRAKES, HYDRAULIC 24
SEATS 21
FUEL/PROPULSION SYSTEM 14
AIR BAGS 13
FUEL SYSTEM, DIESEL 11
832 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| May 2019 | ENGINE | ENGINE STOP/START FEATURE CAUSES ENGINE TO STOP/START UPON SHIFTING FROM DRIVE TO PARK, CAN CAUSE DRIVER TO EXIT VEHICLE WITH ENGINE STILL RUNNING | Crash: No Fire: No | 4,000 |
| May 2019 | ELECTRICAL SYSTEM,UNKNOWN OR OTHER | MY 2018 JEEP GRAND CHEROKEE HAS BEEN SUBMITTED TO THE DEALERSHIP FOR A FAULTY SOS FEATURE. THE SOS DOES NOT CONNECT TO EMERGENCY SERVICES AND DOES NOT SHUT OFF. THE SYSTEM STAYS ENGAGED UNTIL A FUSE IS PULLED IN THE BATTERY COMPARTMENT UNDER THE FRONT PASSENGER SEAT. MULTIPLE SUBMISSIONS AND "STAR TICKETS" HAVE NOT PRODUCED CORRECTION AND STAR TICKETS CANCELLED MULTIPLE TIMES BY THE OEM. THERE ARE SERVICE BULLETINS, BUT NOTHING IS RESOLVING THIS. OEM NOT TAKING THIS AS A SERIOUS SAFETY ISSUE. IF SOMETHING SHOULD OCCUR, THE VEHICLE'S SAFETY RESPONSE SERVICE WILL NOT BE ABLE TO DO ANYTHING FOR OCCUPANTS OF THE VEHICLE. IT IS VERY UPSETTING THAT THE OEM HAS NOT FIXED A SOFTWARE ISSUE AND WILL NOT ALLOW THE DEALERSHIP TO REPLACE THE RADIO WITH ONE THAT ACTUALLY PROVIDES THE PROPER CONNECTION TO EMERGENCY SERVICES. THIS IS A DEFECT IN THE PRODUCT THAT THE OEM HAS HAD OVER 18 MONTHS TO FIX SINCE THIS VEHICLE WAS MANUFACTURED. | Crash: No Fire: No | 9,783 |
| May 2019 | ELECTRICAL SYSTEM,UNKNOWN OR OTHER | MY 2018 JEEP GRAND CHEROKEE HAS BEEN SUBMITTED TO THE DEALERSHIP FOR A FAULTY SOS FEATURE. THE SOS DOES NOT CONNECT TO EMERGENCY SERVICES AND DOES NOT SHUT OFF. THE SYSTEM STAYS ENGAGED UNTIL A FUSE IS PULLED IN THE BATTERY COMPARTMENT UNDER THE FRONT PASSENGER SEAT. MULTIPLE SUBMISSIONS AND "STAR TICKETS" HAVE NOT PRODUCED CORRECTION AND STAR TICKETS CANCELLED MULTIPLE TIMES BY THE OEM. THERE ARE SERVICE BULLETINS, BUT NOTHING IS RESOLVING THIS. OEM NOT TAKING THIS AS A SERIOUS SAFETY ISSUE. IF SOMETHING SHOULD OCCUR, THE VEHICLE'S SAFETY RESPONSE SERVICE WILL NOT BE ABLE TO DO ANYTHING FOR OCCUPANTS OF THE VEHICLE. IT IS VERY UPSETTING THAT THE OEM HAS NOT FIXED A SOFTWARE ISSUE AND WILL NOT ALLOW THE DEALERSHIP TO REPLACE THE RADIO WITH ONE THAT ACTUALLY PROVIDES THE PROPER CONNECTION TO EMERGENCY SERVICES. THIS IS A DEFECT IN THE PRODUCT THAT THE OEM HAS HAD OVER 18 MONTHS TO FIX SINCE THIS VEHICLE WAS MANUFACTURED. | Crash: No Fire: No | 9,783 |
| May 2019 | ENGINE | THIS VEHICLE LACKS ANY KIND OF UTILITY FOR POSITIVE ENGINE SHUTOFF CONFIRMATION, AND/OR A WARNING INDICATOR WHEN THE KEY FOB IS SEPARATED FROM THE VEHICLE. IT IS VERY EASY TO ACCIDENTALLY PARK AND EXIT THIS VEHICLE AND LEAVE IT RUNNING. IT HAS HAPPENED TO ME FOUR TIMES IN THE 18 MONTHS THAT I'VE OWNED IT. TWO OF THESE TIMES THE ENGINE WAS LEFT ON WHILE PARKED FOR MORE THAN AN HOUR. THIS IS OBVIOUSLY A HUGE SAFETY AND EMISSIONS ISSUE. SPECIFICALLY, BECAUSE NO KEY REMOVAL IS NECESSARY, IT IS EASY TO PUSH THE BUTTON TO TURN OFF THE RADIO AND SUBCONSCIOUSLY BELIEVE THAT YOU'VE TURNED OFF THE VEHICLE. CAR ENGINES ARE VERY QUIET NOW, AND WHEN EXITING WHERE THERE IS EVEN NOMINAL AMBIENT NOISE, YOU MAY NOT HEAR THE VEHICLE RUNNING. AT MINIMUM, I BELIEVE THE KEY FOB SHOULD HAVE A SENSOR TO KNOW WHEN IT IS MORE THAN SAY 20' AWAY FROM A RUNNING VEHICLE AND IT SHOULD WARN YOU WITH LOUD AUDIBLE ALARM. A SECONDARY OPTION WOULD BE TO HAVE A MOBILE APP OR NETWORK CONNECTED SERVICE THAT COULD SEND A TEXT OR EMAIL THAT THE VEHICLE HAS BEEN IDLING IN ONE PLACE FOR MORE THAN XX MINUTES. | Crash: No Fire: No | 16,750 |
| Apr 2019 | STEERING | WHILE BEING TOWED BY AN RV, THE JEEP STARTED VIOLENTLY WOBBLING WHICH SHOOK MY 40,000 # RV PRETTY HARD. THIS STARTED AFTER A SLOW (ABOUT 5MPH) LEFT TURN. THE WOBBLING DID NOT STOP UNTIL COMPLETELY STOPPING THE RV. THIS HAS ONLY HAPPENED ONCE IN 5,000 MILES OF BEING TOWED. HAS NEVER HAPPENED WHILE DRIVING THE JEEP ABOUT 11,000 MILES. | Crash: No Fire: No | 10,556 |
| Apr 2019 | POWER TRAIN | TRANSMISSION DOESN'T ALWAYS SHIFT FROM LOW GEAR TO NEXT HIGHER. | Crash: No Fire: No | 20,005 |
| Apr 2019 | UNKNOWN OR OTHER | SEVERAL ISSUES BUT THE MOST SERIOUS ISSUE WAS ON 1-25-2019 WHEN I HAD AN APPOINTMENT AND PARKED FORWARD INTO A PARKING SPACE. I WAS EARLY SO I DECIDED TO BACK UP INTO ANOTHER PARKING SPACE. THERE WAS AN OPEN SPOT RIGHT BEHIND ME. WHEN I BACKED UP IN BETWEEN TWO PARKED CARS, MY VEHICLE ZOOMED OUT OF CONTROL, OVER AN ISLAND ABOUT 7 FEET WIDE AND THEN OFF THE ISLAND. I WAS TRYING TO BRAKE BUT THE VEHICLE KEPT GOING BACKWARDS. FINALLY THE VEHICLE STOPPED. THIS OCCURRED IN THE PARKING LOT OF SCHOOL. . THANK GOD THERE WERE NO CHILDREN OUT ON RECESS. MY SON CAME AND GOT ME. I WAS SO SHAKEN UP. MY HUSBAND TOOK THE VEHICLE TO THE DEALERSHIP. HE WAS TOLD THAT ONE OF THE SYSTEM ON THE SCREEN WAS ON AND HE TURNED IT OFF. WE CALLED THE DEALERSHIP TO LEARN WHAT THE SYSTEM WAS AND WAS TOLD NO ONE KNEW ANYTHING ABOUT THIS. WE REQUESTED THE OWNER OF THE DEARLERSHIP TO CONTACT US BUT NO RESPONSE TO DATE. | Crash: No Fire: No | 10,200 |
| Apr 2019 | ENGINE | WHEN STOPPED AT A LIGHT CAR STALLED, START STOP PRESSED AFTER CAR PLACES IN PARK AND CAR RAN. AUTOMATIC OFF ERROR LIT UP ON SCREEN IN YELLOW AND REMAINED ON DESPITE TURNING OFF AUTOMATIC OFF. THEN WHEN CAME TO ANOTHER STOP AT A DRIVE THROUGH, CAR WAS PLACED IN PARK AND THE CAR AGAIN WOULDN'T TAKE OFF AFTER RETURNING TO DRIVE UNTIL STOP START WAS PRESSED AGAIN EVEN THOUGH AUTO OFF WAS STILL TURNED OFF. | Crash: No Fire: No | 20,526 |
| Apr 2019 | UNKNOWN OR OTHER | VEHICLE WAS BEING TOWED BEHIND 2016 TUSCANY CLASS A WITH A BLUE OX HITCH. WE MADE A STOP TURNED LEFT AT TO BOTTOM OF AN EXIT RAMP. THE VEHICLE BEGAN DIPPING DOWN AND BACK UP VIOLENTLY FROM RIGHT TO LEFT, BACK AND FORTH, THROWING TO MOTORHOME FROM SIDE TO SIDE. WE STOPPED AND CHECKED THE TIRES FOR FLATS. WE FOUND NON AND RESUMED TRAVEL. A FEW MILES LATER THIS HAPPENED AGAIN. IN ALL IT HAPPENED FOUR TIMES IF THIS HAD HAPPENED AT HIGHER SPEED WE WOULD LIKELY HAVE BEEN IN THE DITCH. CHRYSLER CLAIMS THIS IS CAUSED BY A PROBLEM WITH THE ELECTRONIC STEERING BUT SINCE THEY DON'T MAKE A HITCH PLATE FOR THIS VEHICLE THEY ARE TRYING TO BLAME IT ON THE HITCH THIS IS A KNOWN PROBLEM WITH JEEP, SINCE SWITCHING TO ELECTRONIC STEERING. THEY CLAIM TO NOT HAVE A FIX FOR GRAND CHEROKEE, BUT DO FOR CHEROKEE. MEANWHILE I AM STUCK WITH A VEHICLE I BOUGHT BECAUSE JEEP SAID IT WAS TOWABLE AND NOW I FIND IT CAN NOT BE TOWED WITHOUT DANGER TO ME AND MY FAMILY. | Crash: No Fire: No | 9,200 |
| Apr 2019 | STRUCTURE,UNKNOWN OR OTHER | I PURCHASED A NEW 2018 GRAND CHEROKEE TRAILHAWK EDITION LAST FALL THAT WAS FACTORY EQUIPPED WITH "ROCK RAILS". I HAVE DISCOVERED THAT THE FACTORY SPECIFIED JACKING LOCATION "PINCH POINTS" ARE OBSCURED BY THE RAILS AND NO LONGER ACCESSIBLE USING THE SUPPLIED JACK. THERE ARE "CUTOUTS" IN THE RAILS BUT THEY ARE NOT LARGE ENOUGH TO ALLOW ACCESS TO THE JACKING LOCATION POINTS. I HAD THE FIRST SERVICE PERFORMED AT THE DEALERSHIP AND SHOWED THEM THE PROBLEM. THEY ALSO COULD NOT LOCATE A SAFE JACKING LOCATION USING THE FACTORY SUPPLIED TOOLS. IT IS POTENTIALLY VERY DANGEROUS TO ATTEMPT ANY TYPE OF TIRE CHANGE PROCEDURE USING THE SUPPLIED FACTORY JACK ON A GRAND CHEROKEE WITH THE ROCK RAILS OPTION. SERIOUS BODILY INJURY AND/OR DEATH COULD RESULT IF THE VEHICLE WAS TO SLIP/FALL OFF THE JACK WHILE FOLLOWING THE PROCEDURE OUTLINED IN THE FACTORY USER'S MANUAL. I HAVE CONTACTED US CORPORATE JEEP SEVERAL TIMES VIA EMAIL AND PHONE (3/15, 3/17, 3/27, AND 4/2). THEY ASSIGNED CASE #58203148 TO THE ISSUE BUT HAVE NOT YET PROVIDED ANY SUGGESTIONS OR REMEDY TO THE PROBLEM. I HAVE NOT RECEIVED ANY RESPONSE FROM THEM OTHER THAN "THEY'RE LOOKING INTO THE PROBLEM".*DT CONSUMER STATED THE CUTOUT IS NOT LARGE ENOUGH FOR THE 'U' SHAPE CUSP OF THE JACK TO ENGAGE AND PROVIDE A SECURE LIFT POINT. YOU WILL ALSO NOTICE THAT THE ROCK RAIL PINCH POINT IS OFFSET 90 DEGREES TO THE ORIGINAL LIFT POINTS OF THE VEHICLE. THIS MEANS YOU'D HAVE TO ALIGN THE JACK STAND PARALLEL WITH THE VEHICLE RATHER THAN PERPENDICULAR. *JB *DT *TR | Crash: No Fire: No | 9,500 |
| Apr 2019 | ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC),ENGINE | THE VEHICLE IS BRAND NEW AND A FEW MONTHS AFTER PURCHASING IT THE VEHICLE WOULD SHUT DOWN ELECTRICALLY (TWICE WHILE DRIVING) AND THE STEERING WHEEL AND BRAKES WOULD LOCK UP. SINCE PURCHASING THE VEHICLE IN NOVEMBER OF 2017 I HAVE HAD 4 TO 5 SEPARATE OCCASIONS WHERE THE VEHICLE HAD TO BE TOWED TO THE DEALERSHIP IN JEEP/CHRYSLER IN LIBERTYVILLE, ILLINOIS. I MADE VERBAL COMPLAINTS AFTER THE SECOND AND THIRD TIME. I WAS TOLD AFTER THE LAST ISSUE THE PROBLEM WAS RESOLVED AND NO MORE ISSUES WOULD OCCUR, ABOUT 10 MONTHS LATER THE ISSUE HAS OCCURED ONCE AGAIN FOR A FOURTH TIME. I HAVE SON THAT I PICK UP ON THE WEEKENDS WHICH REQUIRES ME TO DRIVE ON THE HIGHWAY. MY FEAR IS THAT THE ELECTRICAL WILL GO OUT AND MY SON WILL BE HURT IN A CAR ACCIDENT DUE TO THE STEERING AND BRAKES LOCKING AND NO WAY TO STOP THE VEHICLE SAFELY. THE OCCASION WHERE IS WAS DRIVING THE VEHICLE STARTING GOING HAYWIRE, THE DASH LIGHTS WERE FLICKERING AND DIFFERENT SIGNS WERE COMING ON AND THE BRAKES BECAME VERY HARD TO PRESS UNTIL I COULDNT ANY LONGER AND THE STEERING BECAME REALLY HARD TO MOVE UNTIL IT EVENTUALLY LOCKED AS WELL. ON 9 APRIL 2019, THE LAST OF THE FEW ISSUES THAT HAS HAPPENED TO THIS VEHICLE IT WAS STATIONARY AND IT WOULDNT START AND THE ELECTRICAL STARTED ACTING UP WITH THE DASHBOARD GIVING ME THE SAME MESSAGES FROM THE LAST FEW TIMES THAT THE SITUATION HAD OCCURRED. | Crash: No Fire: No | Unknown |
| Apr 2019 | ELECTRICAL SYSTEM,SERVICE BRAKES,ENGINE | AS IM DRIVING, THE CAR COMPLETE DIES ON ME, NO POWER, NO BRAKES, NO STEERING, NOTHING IS WORKING, THIS IS THE 3RD TIME THIS IS HAPPENING, IM NOT SAFE IN THIS CAR, I DRIVE MY KIDS, | Crash: No Fire: No | 3,200 |
| Apr 2019 | AIR BAGS | TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. WHILE THE CONTACT'S WIFE WAS STOPPED IN STOP AND GO TRAFFIC, A TRACTOR TRAILER CRASHED INTO THE REAR OF THE VEHICLE. THE VEHICLE WAS IN ECONOMY MODE AT THE TIME OF THE CRASH. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE DRIVER STRUCK HER HEAD ON THE STEERING WHEEL AND SUSTAINED HEAD INJURIES. MEDICAL ATTENTION WAS RECEIVED. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE CONTACT CALLED NORTHWEST HILLS CHRYSLER JEEP DODGE RAM (2033 E MAIN ST, TORRINGTON, CT 06790, (860) 482-0700), BUT THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 12,000. *DT *DT THE CONSUMER STATED VEHICLE DEEMED A TOTAL LOSS BY THE INSURANCE COMPANY. *TR | Crash: Yes Fire: No Injuries: 1 Towed Medical attention | 12,000 |
| Mar 2019 | POWER TRAIN | AFTER DRIVING INTO CONDO GARAGE, I PUT TRANSMISSION INTO PARK, WITH ENGINE RUNNING, AND OPENED DOOR TO EXIT VEHICLE - CAR STARTED MOVING BACKWARDS - THE SURFACE IS FLAT. I WAS PARTWAY OUT OF THE VEHICLE, HIT THE BRAKE PEDAL BUT COULD NOT STOP IT BEFORE THE OPEN DOOR IMPACTED A CONCRETE PILLAR INCURRING DAMAGE PREVENTING DOOR FROM BEING SUBSEQUENTLY CLOSED. IF I HAD BEEN FURTHER OUT OF THE CAR THE RESULT COULD HAVE BEEN FAR WORSE. THE VEHICLE BEHAVIOR WAS EXTRA ALARMING BECAUSE MY EXPERIENCE PRIOR WAS THAT THE TRANSMISSION TENDED TO BOUNCE BACK TO PARK WHEN SELECTING REVERSE. ALSO WHEN IN REVERSE - EXTRA EFFORT IS REQUIRED ON THE GAS PEDAL TO MAKE THE VEHICLE MOVE. SO HERE - NOT ONLY DID IT SEEM TO BE IN REVERSE DESPITE MY PUSHING TO PARK - THE VEHICLE WAS AT IDLE SPEED WHICH HAS PREVIOUSLY NOT BEEN SUFFICIENT FOR MOVEMENT. | Crash: Yes Fire: No | 4,950 |
| Mar 2019 | POWER TRAIN,ENGINE,FUEL/PROPULSION SYSTEM | MY 2018 JEEP GRAND CHEROKEE JUST ACCELERATED BY ITSELF UP A SIDEWALK AT A PARKING LOT AND RAN INTO THE PILLAR OF A BUILDING. I THEN PUT IT IN REVERSE AND IT ACCELERATED INTO A CAR PARKED BESIDE ME. THE FRONT AXLE SNAPPED COMPLETELY EVEN THOUGH THE IMPACT WAS NOT TREMENDOUS. THE AIR BAG DID NOT DEPLOY. THIS VEHICLE HAS ALL KINDS OF IMPACT SENSORS AND USUALLY BRAKES ON ITS OWN EVEN WHEN IT SENSES A LEAF FROM A NEARBY BUSH AND NONE OF THAT WORKED. THIS HAPPENED JUST YESTERDAY AND I'M AT A LOSS AS TO WHAT TO DO. I CANNOT BELIEVE MY INTERNET SEARCH HAS YIELDED SO MANY SIMILAR STORIES! *DT *DT *DT*JB | Crash: Yes Fire: No Towed | 14,000 |
| Mar 2019 | UNKNOWN OR OTHER | I PURCHASED THE VEHICLE IN NOVEMBER 2017 AND JUNE 2018 THE RADIO STARTED SHUTTING DOWN EVERY 30 SECONDS. THE JEEP DEALER HAD IT FOR 1 WEEK TRYING TO FIGURE OUT THE ISSUE. IT WAS NEVER QUITE THE SAME AFTER THEY FIXED IT WITH A 'PATCH' BUT I LIVED WITH IT. DECEMBER 2018 MY NAVIGATION STOPPED WORKING ALONG WITH MY SIRIUS RADIO. INTERMITTENT RESTARTS, JAMMED SCREENS AND LOCKED BRIGHT BLUE SCREENS ALSO OCCURRED. I WAS UNABLE TO USE MY PHONE OR ANY OTHER CONTROLS LOCATED IN THAT SCREEN. THIS INCLUDES MY BACK CAMERA AND AUDIBLE SENSOR. TODAY IS MARCH 3, 2019 AND THE DEALER HAS HAD MY CAR SINCE JANUARY 9, 2018. THEY RECEIVED 1 REPLACEMENT RADIO, BUT IT DIDN'T WORK. THEY APPARENTLY TRIED OTHER THINGS THAT CHRYSLER TECH TOLD THEM TO AND THAT DIDN'T WORK. THEY HAVE ORDERED ANOTHER RADIO, BUT THE ETA OF SHIPPING KEEPS GETTING PUSHED BACK FURTHER AND FURTHER. THE NEW DATE IS MARCH 8TH OF 2018, AND I WILL GUARANTEE THE RADIO WILL NOT COME IN THEN EITHER. I AM MAKING PAYMENTS AND PAYING INSURANCE ON A CAR THAT I DON'T EVEN HAVE. I AM ALSO TRAPPED IN A LEASE WITH NO WAY TO GET OUT OF IT AND GET ANOTHER CAR THAT WORKS. THIS IS FAR PAST UNACCEPTABLE AT THIS POINT! | Crash: No Fire: No | Unknown |
| Feb 2019 | ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,UNKNOWN OR OTHER | VEHICLE EXHIBITED SUDDEN UNINTENDED ACCELERATION ON TWO SEPARATE OCCASIONS, AND CAUSED AN ACCIDENT INVOLVING PROPERTY DAMAGE. THE VEHICLE, WHICH HAD BEEN ON CRUISE CONTROL, WAS COMPLETELY STOPPED IN TRAFFIC FOR 30-45 SECONDS ON I-95 IN SOUTH CAROLINA. THE CAR SUDDENLY SURGED FORWARD WHILE THE DRIVER YELLED AT ME 'MY FOOT IS ON THE BRAKE'. IT SUBSIDED ONCE, THEN SURGED AHEAD AGAIN, LEAVING SKID MARKS AND COLLIDING WITH THE VEHICLE IN FRONT OF US. IT THEN SURGED A THIRD TIME, PLOUGHING THAT CAR AHEAD, BEFORE THE DRIVER COULD SHIFT THE TRANSMISSION INTO PARK | Crash: Yes Fire: No | 3,250 |
| Jan 2019 | POWER TRAIN,ELECTRICAL SYSTEM | AFTER TURNING ON THE IGNITION AND PUTTING CAR INTO REVERSE THE REVERSE LIGHT FLASHES AND CAR WILL NOT GO INTO REVERSE, SAME FOR PUTTING INTO DRIVE. ENGINE LIGHT STAYS ON. THIS PROBLEM ONLY LASTS FOR A FEW SECONDS AND THEN THE CAR CAN GO INTO REVERSE. I BROUGHT IT INTO THE DEALER THEY HAD IT FOR 4 DAYS AND COULD ONLY RECREATE THE PROBLEM ONCE. IT HAS HAPPENED TO ME TWICE PRIOR TO BRINGING IT INTO THE DEALER. THE DEALER COULD NOT FIND ANY ELECTRICAL OR ENGINE ISSUES. I WAS TOLD TO BRING IT HOME AND WHEN IT LASTED TO LONGER THEN TO NOTIFY THEM. VERY DISCONCERTING!! HAVE TO WAIT UNTIL I CANNOT DRIVE THE CAR! | Crash: No Fire: No | 1,934 |
| Jan 2019 | UNKNOWN OR OTHER,SERVICE BRAKES | THE VEHICLE BECOMES VERY UNSTABLE (EG, IT WOBBLES ) WHEN I STEP LIGHTLY ON THE BREAK AT SPEEDS OF 60 MPH AND ABOVE. ALSO, THIS VEHICLE HAS A HIGH RISK OF ROLLING OVER ( I LIGHTLY MOVED THE STEERING WHEEL TO AVOID COLLISION WITH A RECKLESS DRIVER THAT ALMOST HITS MY CAR SIDEWAYS ON THE HIGHWAY, AND THE CAR LOST CONTROL NEARLY ROLLING OVER. THE VEHICLE WAS IN MOTIONED ON FLORIDA'S TURNPIKE. | Crash: No Fire: No | 5,500 |
| Jan 2019 | FUEL/PROPULSION SYSTEM | EVERY TIME I GO TO PUMP GAS IN THE CAR, THE PUMP WILL STOP AS IF IT'S FULL. I HAVE BROUGHT THE CAR TO 495 CHRYSLER, JEEP, AND DODGE IN LOWELL, MA 5 TIMES NOW AND THEY FIXED IT ONCE AND IT WAS FINE. THEN A FEW MONTHS LATER IT STARTED DOING THE SAME ISSUE AGAIN. THEY SAY IT'S THE GAS STATIONS AND THAT I HAVE TO LOOK FOR CERTAIN PUMPS, ETC. I GO TO THE SAME PUMP AND GAS STATION EACH TIME AND WHEN IT DOESN'T WORK I HAVE TO DRIVE AROUND TESTING GAS STATIONS TO SEE WHICH WILL WORK. MY CAR WILL STAY AT THE DEALERSHIP FOR 3-4 DAYS JUST FOR THEM TO SAY THAT IT'S THE GAS STATIONS FAULT AND NOT THEIRS. THE FIRST TIME THIS HAPPENED THE MILEAGE WAS AT 5298 AND NOW IT IS CURRENTLY AT 14,124 WITH ONLY 1 YEAR AND 2 MONTHS OF USE. I CURRENTLY HAVE A CLAIM WITH CHRYSLER AS OF RIGHT NOW. | Crash: No Fire: No | 5,298 |
| Jan 2019 | AIR BAGS | ON 01/09/19 MY WIFE WAS INVOLVED IN A SINGLE VEHICLE ACCIDENT IN WHICH HER VEHICLE RAN OFF THE ROADWAY DOWN AN EMBANKMENT RESULTING IN THE VEHICLE SUSTAINING A TOTAL LOSS OF THE VEHICLE DUE TO DAMAGES. THE FRONT OF THE VEHICLE WAS COMPLETELY DESTROYED AS IT HIT SOME TYPE OF BARRIER WHICH DESTROYED THE UNDER CARRIAGE STRIKING TWO TREES BEFORE IT CAME TO REST ABOUT 300 YARDS OFF THE ROADWAY. MY CONCERN IS THAT NONE OF THE AIRBAGS DEPLOYED IN THIS HORRIFIC ACCIDENT WHICH FORTUNATELY MY WIFE ONLY SUSTAINED MINOR INJURIES. | Crash: Yes Fire: No Injuries: 1 Towed Medical attention | 3,000 |
| Dec 2018 | FUEL/PROPULSION SYSTEM | UNABLE TO FILL WITH FUEL. JEEP IS BLAMING THE GAS PUMPS. 4,000 MILES ON VEHICLE. JEEP HAS ADVISED TURNING THE PUMP HANDLE WHICH ELIMINATES THE FUEL CUT OFF AND CAUSES GAS TO SPILL. THIS IS EXTREMELY UNSAFE. | Crash: No Fire: No | Unknown |
| Dec 2018 | ENGINE | THE JEEP WILL RESTART AFTER PUSHING THE START/STOP BUTTON. THE RPM GAUGE WILL DROP TO 0 AND THEN IT WILL RESTART AGAIN AND ALL THE LIGHTS ON THE DASH COME ON AGAIN LIKE WHEN YOU FIRST START IT. SOMETIMES IT'S RIGHT AWAY AND SOMETIMES IT TAKES SOMETIME. I HAVE HAD IT IN THE DEALERSHIP AND THEY COULDN'T REPLICATE THE ISSUE. THERE HAS BEEN NUMEROUS TIMES THAT IT HAS RESTARED AND RAN FOR A FEW HOURS IN A PARKING DECK. I AM WORRIED THAT IF I PARK IT IN THE GARAGE THE CARBON MONOXIDE MIGHT POISON OUR FAMILY.*DT *JB | Crash: No Fire: No | 1,000 |
| Dec 2018 | UNKNOWN OR OTHER | REVERSE BACKUP CAMERA SUDDENLY STOPPED WORK. VERY HAZARDOUS BECAUSE IT'S A SAFETY FEATURE THAT'S NOT WORKING. GOD FORBID I RUN OVER A CHILD SINCE I RELY ON THE CAMERA TO REVERSE. I HAVE VIDEO PROOF OF THE ACQUIRING MALFUNCTION | Crash: No Fire: No | 6,992 |
| Dec 2018 | SERVICE BRAKES | I PURCHASED A 2018 JEEP GRAND CHEROKEE LIMITED IN SEPTEMBER 2018. WITH BARELY 1,400 MILES ON IT, THE BRAKES FAILED WHEN I WAS IN BUMPER TO BUMPER TRAFFIC FOR TWO STRAIGHT HOURS ON 287 IN ROCKLAND COUNTY, NY. I HAD MY FOOT ON THE BRAKE AS THE ROAD WAS CLOSED DUE TO A TRUCK FIRE. SUDDENLY THE BRAKE COMPLETELY DEPRESSED TO THE FLOOR AND THE CAR ROLLED INTO A MAC TRUCK. I HAD FRONT END DAMAGE IN THE AMOUNT OF $1,100, WHICH I PAID FOR MYSELF; AND, NO ONE WAS INJURED, THANK GOD. JEEP WOULD NOT EVEN GIVE ME PERMISSION TO RENT A CAR IN THE INTERIM. I CALLED OVER 25 TIMES AND COULDN'T GET PAST FIRST LINE CUSTOMER SERVICE. THE ENGINEER CAME AND DID A VERY QUICK INSPECTION OF THIS CAR. HE CLAIMS THAT HE DIDN'T FIND ANYTHING WRONG WITH IT; BUT, I KNOW WHAT HAPPENED. THE CAR WAS TOWED TO AND FROM THE SERVICE SHOP AS I AM PETRIFIED TO DRIVE IT. I PAID OVER $40,000 CASH FOR THIS VEHICLE UPFRONT. I GOT NOWHERE WITH JEEP CORPORATE. I EVEN TRIED TO WRITE TO THE PRESIDENT OF JEEP; BUT, DID NOT RECEIVE AN ANSWER. THE DEALERSHIP WON'T ASSIST ME EITHER. I HAVE READ ABOUT SIMILAR ISSUES ON THE INTERNET WITH THE CHEROKEE, THE COMPASS AND THE GRAND CHEROKEE. AFTER A MONTH, JEEP CORPORATE SENT ME A FORM LETTER STATING THAT THERE IS NOTHING WRONG WITH THE VEHICLE, THEY CAN'T DUPLICATE THE PROBLEM; AND, I SHOULD TAKE IT UP WITH MY INSURANCE COMPANY, WHICH I DIDN'T DO AS THIS WAS NOT MY FAULT. THE FORM LETTER HAS NO NAME, ADDRESS, PHONE NUMBER, NOR EMAIL ADDRESS. AS A RESULT, I AM STUCK WITH THIS UNSAFE VEHICLE, AS I CAN'T AFFORD TO TRADE IT IN AND LOSE THOUSAND OF DOLLARS. | Crash: Yes Fire: No | 1,400 |