Complaint volume
832 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2018 Jeep Grand Cherokee Complaints
832 consumer-submitted complaints on record for the 2018 Jeep Grand Cherokee, grouped by component category.
832 Total complaints
41 Crash reports
10 Fire reports
30 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are electrical system, unknown or other, engine. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 41 crash reports, 10 fire reports, 30 injury reports, and 0 fatality reports. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 264 complaints, with an average reported failure mileage of 33,695 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to electrical system, unknown or other, engine?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2018 Jeep Grand Cherokee?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2018 Jeep Grand Cherokee
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2018 Jeep Grand Cherokee complaints?
41 Crash
10 Fire
30 Injury
0 Fatality
36 Towed
17 Medical attention
What are the most common 2018 Jeep Grand Cherokee complaint categories?
ELECTRICAL SYSTEM 169
UNKNOWN OR OTHER 161
ENGINE 57
ELECTRICAL SYSTEM,UNKNOWN OR OTHER 53
POWER TRAIN 27
SERVICE BRAKES, HYDRAULIC 24
SEATS 21
FUEL/PROPULSION SYSTEM 14
AIR BAGS 13
FUEL SYSTEM, DIESEL 11
832 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| Dec 2018 | SUSPENSION | THE AIR SUSPINSION HAS BEEN ACTIN UP SINCE I PURCHASED IT NEW IN FEB 2018. IT WASNT TOO BAD SO I JUST LEFT IT ALONE AND DIDNT USE IT. LATER IT STARTED FLASHING A WARNNING WHILE DRIVING AT HIGWAY SPEED TO "SERVICE AIR SUSPISION IMMEDIATLEY." THE SUSPINSION WENT INTO "PARK/EXIT MODE" AND THE TRUCK DROPPED AND IT DROVE VERY ROUGH. I TRAILERED IT TO THE DEALERSHIP. THEY HAD IT 3 WEEKS. IT FAILED AS SOON AS I LEFT. NOW IT SEEMS STUCK IN OFF ROAD II MODE, BUT THE REAR IS HIGH AND FRONT IS LOW... ITS PITIFUL. I DO LOVE THE JEEP, BUT THIS IS GETTING AGGRIVATING. I'M TAKING IT BACK TO ANOTHER DEALERSHIP AND HOPEFULLY IT WILL BE READY FRO ME TO TRAVEL FOR CHRISTAMAS. | Crash: No Fire: No | 13,100 |
| Nov 2018 | SUSPENSION | WHEN STARTING THE VEHICLE, IT MADE A GRINDING SOUND. THEN A DASHBOARD MESSAGE POPPED UP STATING THAT THE AIR SUSPENSION NEEDED SERVICING IMMEDIATELY. THIS SAME MESSAGE APPEARED EVERY TIME WE STARTED THE CAR. IN ADDITION, WHILE DRIVING, ANOTHER DASHBOARD MESSAGE POPPED UP INSTRUCTING TO REDUCE SPEED TO MAINTAIN PROPER VEHICLE HEIGHT. | Crash: No Fire: No | 15,000 |
| Nov 2018 | WHEELS | THE GOODYEAR TIRES HAVE LITTLE TREAD LEFT AFTER 14,000 MILES. ALSO, THE KEVLAR GOODYEAR ARE HIGHLY SUSCEPTIBLE TO PENETRATION BY STAPLES. STAPLES! I CAN UNDERSTAND THAT NO TIRE IS IMPERVIOUS TO NAILS BUT I WOULD HAVE THOUGHT THAT WITH KEVLAR THESE TIRES SHOULD BE ABLE TO STOP A STAPLE. I GUESS NOT. PROBABLY THE MOST IMPORTANT ISSUE IS THE LACK OF TRACTION ON THE TIRES. THEY ARE ABSOLUTELY HORRIBLE IN THE RAIN. UNSAFE ACTUALLY. THESE TIRES NEED TO BE REMOVED FROM THE MARKET. | Crash: No Fire: No | 14,000 |
| Nov 2018 | ELECTRICAL SYSTEM | ELECTRICAL SYSTEM MALFUNCTIONED WHILE DRIVING ON A CITY STREET, DASHBOARD LIT UP AND THE VEHICLE WOULD NOT SWITCH GEARS. WIPERS STARTED GOING AND MESSAGE POPPED UP ON THE SCREEN TO NOT TURN THE VEHICLE OFF BECAUSE IT MAY NOT RESTART. WHEN THE VEHICLE WAS TURNED OFF IT WOULD NOT RESTART AND IT WAS STUCK IN THE RUN POSITION. VEHICLE WAS TOWED TO THE DEALERSHIP, THEY STATED THE VEHICLE OVER FIFTY CODES AND THEY DID NOT KNOW WHAT WAS WRONG WITH IT. THE DEALERSHIP HAD THE VEHICLE FOR WELL OVER A MONTH AND HAD TO REACH OUT THE CHRYSLER FOR ADDITIONAL ASSISTANCE. EVENTUALLY THE DEALERSHIP STATED A SENSOR HAD BECOME LOOSE AND THAT HAD CAUSED ALL THE PROBLEMS. I RECEIVED THE VEHICLE BACK AND WITHIN A WEEK I WAS HAVING PROBLEMS AGAIN. WHILE STOPPED AT A TRAFFIC LIGHT A MESSAGE POPPED UP THAT THE SHIFTER WAS MALFUNCTIONING, THIS MESSAGE CAME AND WENT MULTIPLE TIMES. A FEW DAYS LATER THE VEHICLE WOULD NOT START, I HAD THE VEHICLE TOWED TO THE DEALERSHIP. THEY STATED THEY COULD NOT REPLICATE THE PROBLEM AND I RECEIVED THE VEHICLE BACK THE NEXT DAY. THE FOLLOWING DAY WHILE DRIVING FROM WORK THE DASHBOARD LIT UP AGAIN AND THE SAME INITIAL ISSUE HAPPENED ALL OVER AGAIN. THE VEHICLE WAS TOWED TO THE DEALERSHIP AGAIN, ONCE AGAIN THEY HAVE NO IDEA WHAT HAS HAPPENED. THEY HAVE BEEN IN POSSESSION OF MY VEHICLE FOR ANOTHER MONTH WITH NO SOLUTION. CHRYSLER HAS INFORMED THE DEALERSHIP TO PERFORM A PIN DRAG TEST, THIS TEST SUPPOSEDLY INVOLVES CHECKING EVERY WIRE AND CODE ON THE VEHICLE ONE AT A TIME. AS OF TODAYS DATE I STILL HAVE NOT RECEIVED MY VEHICLE BACK. | Crash: No Fire: No | 2,050 |
| Nov 2018 | AIR BAGS,STRUCTURE,WHEELS | I WAS TRAVELING SOUTH ON CAMBRIDGE RD. AS I WAS APPROACHING A SHOPPING PLAZA, A VEHICLE WAS ATTEMPTING TO EXIT THE PARKING LOT OF THE PLAZA ALSO HEADING SOUTH. AS THE VEHICLE WAS ATTEMPTING TO MAKE THE LEFT HAND TURN, IT PULLED IN FRONT OF MY CAR, DRIVING ME OFF THE ROAD. I HAD TO SWERVE OUT OF THE WAY TO AVOID HITTING THAT CAR, AND WHEN I DID I CRASHED INTO AN ELECTRICAL POLE, DESTROYING THE ENTIRE FRONT END AND TOTALING THE CAR. THE AIRBAGS DID NOT DEPLOY AND THIS IS WHY I'M FILING THIS REPORT. | Crash: Yes Fire: No Towed | 195 |
| Oct 2018 | SUSPENSION | 'SERVICE AIR SUSPENSION IMMEDIATELY' IS THE WARNING ON MY JEEP AND MANY PEOPLES JEEPS SINCE 2015. THIS ISSUE IS A CONSTANT PROBLEM AND CHRYSLER HAS NO ANSWER. WHERE IS THE RECALL? | Crash: No Fire: No | Unknown |
| Oct 2018 | UNKNOWN OR OTHER | FORWARD COLLISION WARNING DOES NOT WORK. DEALERSHIP SAYS THE SYSTEM WILL WORK CORRECTLY IF THE ADAPTIVE CRUISE CONTROL IS ACTIVATED. ALL INFORMATION IN THE VARIOUS JEEP OWNER'S MANUAL DOES NOT SPECIFIC ACC ACTIVATION AS A REQUIREMENT. SEARCHING THE INTERNET REVEALS MANY PEOPLE EXPERIENCE THE SAME PROBLEM. JEEP DOESN'T SEEM INTERESTED IN HELPING. | Crash: No Fire: No | 1,300 |
| Oct 2018 | VEHICLE SPEED CONTROL | I WAS STATIONARY(IN "PARK' MODE), SITTING IN MY VEHICLE MAKING A BANK TRANSACTION AT THE DRIVE THRU AT WELLS FARGO LOCATED AT 505 ROUND ROCK AVE, ROUND ROCK, TX. SUDDENLY THE JEEP ACCELERATED ON IT'S OWN, I PRESSED THE BRAKES AND IT WOULDN'T STOP. SEE ALSO ODI 11140468. *DSY I TRAVELED MAYBE 15-20 YARDS BRAKING, BEFORE I CRASHED INTO THE WALK UP ATM. EXACT CAUSE? UNKNOWN AT THIS TIME. | Crash: Yes Fire: No Injuries: 1 Towed Medical attention | 1,240 |
| Oct 2018 | FUEL/PROPULSION SYSTEM | TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE HIS WIFE WAS REFUELING THE VEHICLE, FUEL SPRAYED BACK OUT FORCEFULLY INTO HER FACE. THE CONTACT'S WIFE WAS TRANSPORTED BY AMBULANCE FOR FACIAL AND UPPER BODY BURNS DUE TO THE FUEL. THE CONTACT WAS UNAWARE OF A POLICE REPORT BEING FILED. THE VEHICLE WAS TAKEN TO THE DEALER (CROTON AUTO PARK 1 MUNICIPAL PL, CROTON-ON-HUDSON, NY 10520 (914) 271-5100) WHERE IT WAS DIAGNOSED THAT THE FUEL FILLER NEEDED REPLACEMENT. THE CONTACT STATED THAT THE VEHICLE WAS CURRENTLY AT THE DEALER FOR REPAIRS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 6,000. | Crash: No Fire: No Injuries: 1 Medical attention | 6,000 |
| Oct 2018 | VEHICLE SPEED CONTROL | TL* THE CONTACT OWNED A 2018 JEEP GRAND CHEROKEE. WHILE THE VEHICLE WAS ENGAGED IN PARK, IT UNEXPECTEDLY ACCELERATED TO 20 MPH AND CRASHED INTO AN ATM MACHINE. THE CONTACT MENTIONED THAT THE VEHICLE WOULD NOT COME TO A COMPLETE STOP WHEN THE BRAKE PEDAL WAS DEPRESSED. THE AIR BAGS DEPLOYED. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED BUMPS AND BRUISES ALONG WITH THREE FRACTURED RIBS ON THE RIGHT SIDE AND AN INJURY TO THE RIGHT LEG THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO A LOCAL TOW YARD WHERE IT WAS DEEMED A TOTAL LOSS. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 1,240. SEE ALSO ODI 11141658. *DSY *DT UPDATE 10/18/18 *DT *TR | Crash: Yes Fire: No Injuries: 1 Towed Medical attention | 1,240 |
| Oct 2018 | POWER TRAIN,ENGINE,FUEL/PROPULSION SYSTEM | AFTER HAVING MY JEEP BRAND NEW FROM THE DEALER ROUGHLY ABOUT TWO WEEKS AFTER PURCHASING THE CHECK ENGINE LIGHT TURNED ON. WE BOUGHT OUR JEEP FROM AUTONATION IN SPRING, TX. WE LIVE IN GALVESTON COUNTY SO WHEN IT TURNED ON WE TOOK IT TO AUTOZONE FOR THE FREE CODE CHECK - THE CODE READ WAS P20E8 AND IT JUST SAID EMISSIONS CODE. NO SPECIFIC READOUT WAS AVAILABLE FOR THE CODE DETECTED. THE EXACT JEEP WE OWN IS A 2018 JEEP GRAND CHEROKEE SERLING EDITION ECODIESEL. WE DID NOTICE THAT THE DEF FLUID WAS NOT PROPERLY FILLED TO THE FULL LEVEL UPON THE PURCHASE SO FIGURED IT COULD IN RELATION TO THAT. WE DROVE BACK UP TO SPRING TO THE DEALER AND TOLD THEM THE ISSUE AND THEY SAID OK GOT US IN A RENTAL AND THEN WOULD CALL US AS SOON AS IT WAS READY. ONCE WE PICKED IT UP IT WE ASKED WHAT WAS THE CAUSE FOR THE CODE AND THE TECHNICIAN SAID 'OH WELL IT WAS NOTHING - JUST SOMETHING THAT WE FORGOT TO TURN OFF'. ON THE WAY HOME THE CHECK ENGINE LIGHT AGAIN COMES BACK ON THE DASH. WE STOP BY ANOTHER JEEP DEALER IN THE WAY HOME AND INQUIRED WITH THEM WHAT THEY THOUGHT IT MIGHT BE AND THEY SAID 'THAT WHATEVER THE DEALERSHIP TOLD YOU CANNOT BE TRUE'. THEN BILL OR SERVICE OR RECEIPT SAID CHECK ENGINE LIGHT P20E8 WAS FOUND DEF PUMP LOW PRESSURE FAULT IS STORED, FOUND TANK LOW WITH LESS THAN 2 INCHES OF FLUID IN TAKE, FOUND VEHICLE WAS NOT TOPPED OFF WHEN PURCHASED, ADDED DEF TO TANK AND CLEARED CODES AND VERIFIED PROPER DEF FLUID PRESSURES AT INJECTOR. THE LIGHT REMAINS ON TWO DAYS LATER AND NOW A MESSAGE POPS ON MY DASH AND SAID 'DEF SYSTEM PROBLEMS SEE DEALER'. NORMALLY I WOULD NOT BE SO UPSET BUT THIS A BRAND NEW CAR THE DEALER (NOT MENTIONED) WAS NOT EXACTLY HELPFUL DROPPING OFF OR RECEIVING THE VEHICLE BACK WITH ANY KIND OF HELPFUL INFORMATION. I LOVE MY CAR AND JUST WANT TO MAKE SURE IT CAN BE PROPERLY FIXED SO I HOPEFULLY DO NOT HAVE TO WORRY ABOUT MY SAFETY OR THE INTEGRITY OF MY CAR. | Crash: No Fire: No | 1,692 |
| Oct 2018 | VEHICLE SPEED CONTROL | THROTTLE HAS STUCK ON FULL THROTTLE 2 TIMES WHILE ACCELERATING ON CITY STREET. THE ONLY WAY TO SLOW VEHICLE DOWN WAS TO PUT TRANSMISSION IN NEUTRAL AND APPLY BRAKES HARD. VERY SCARY SITUATION! OTHER OWNERS HAVE HAD THE SANE PROBLEM. *DT CONSUMER STATED OTHER OWNERS HAVE TOLD ME THEY HAVE EXPERIENCED STUCK THROTTLES ALSO. 2017/2018 JEEP CHEROKEE SRT WITH 6.4 LITRE HEMI ENGINE AND 2018 JEEP GRAND CHEROKEE TRACKHAWK WITH SUPERCHARGED 602 HELLCAT HEMI ENGINE. I KNOW OF ONE PERSON THAT HAS FILED A CLAIM WITH THE NHTSA. I'VE ATTACHED 2 PICTURES OF MY THROTTLE PEDAL AND FLOOR MAT. WHEN FULLY DEPRESSED IT DOES NOT TOUCH THE FLOOR MAT. I PUSHED ON IT A HUNDRED TIMES AND IT DID NOT STICK. I DO NOT BELIEVE THE FLOOR MAT IS THE PROBLEM. I HAD IT AT THE DEALER AND THEY COULD FIND NOTHING WRONG. VERY SCARED TO DRIVE. UPDATED 10/18/18*JB | Crash: No Fire: No | 1,000 |
| Sep 2018 | POWER TRAIN,ENGINE | THIS SUV HAS THE ENERGY EFFICIENT SHUTDOWN/RESTART FEATURE. AFTER BEING STOPPED AT A TRAFFIC LIGHT, I RE-ENGAGED THE ENGINE/TRANSMISSION BY LIFTING MY FOOT OFF OF THE BRAKE AND BEGAN PRESSING THE ACCELERATOR. THERE WAS VERY LITTLE POWER TO ACCELERATE, YOU COULD HEAR THE GRINDING AND PULLING OF THE ENGINE/TRANSMISSION BUT ONLY A LITTLE POWER. I PUT ON THE EMERGENCY HAZARD LIGHTS, LOOKED AROUND THE DASH FOR MESSAGES AND VERIFIED THAT THE GEAR WAS INDEED IN DRIVE. I CONTINUED TO PRESS THE ACCELERATOR TO MOVE THE TRUCK OUT OF TRAFFIC. I MADE IT TO A DRIVEWAY WHERE I COULD PULL OFF OF THE MAIN STREET AND NOT BLOCK THE MORNING RUSH HOUR TRAFFIC. I PUT THE TRUCK IN PARK, LOOKED AT EVERYTHING AGAIN (NO WARNINGS OR ERROR MESSAGES) AND PUT THE TRUCK IN GEAR AND IT MOVED AS IT WAS SUPPOSED TO DO. I MADE IT BACK TO THE STREET, WENT A SHORT DISTANCE (LESS THAN 2 BLOCKS), STARTED TO GO UP A SMALL HILL AND THE NO POWER ISSUE HAPPENED AGAIN. I WAS LESS THAN A BLOCK AWAY FROM MY DESTINATION, SO I S-L-O-W-L-Y MADE IT TO THE TOP OF THE HILL. I PARKED IN MY OFFICE'S GARAGE, REPORTED TO WORK AND CONTEMPLATED WHAT TO DO. I HAVE HAD THIS TRUCK SINCE THE END OF JUNE AND IT HAS ONLY 1,100 MILES. I WILL BE DROPPING IT OFF/TOWING IT IN TO THE DEALER REPAIR SHOP TOMORROW. THIS IS DANGEROUS AND NOT ACCEPTABLE JEEP! | Crash: No Fire: No | 1,100 |
| Sep 2018 | SERVICE BRAKES | SCRAPPING/GRINDING COMING FROM THE WHEELS. SOUNDS LIKE THE DISC ROTOR DUST SHIELD IS RUBBING AGAINST THE ROTOR. I HEARD THIS IS A KNOWN ISSUE. LET'S SEE WHAT THE SERVICE DEPARTMENT SAYS. | Crash: No Fire: No | 90 |
| Sep 2018 | UNKNOWN OR OTHER | MY 2018 JEEP GRAND CHEROKEE TRAILHAWK'S SUNROOF SUDDENLY EXPLODED WHILE DRIVING 60 MPH ON THE FREEWAY DURING A HOT SUMMER DAY. I HEARD AN INITIAL LOUD CRACK SOUND AND MOMENTS LATER THE FRONT SUNROOF GLASS SHATTERED OUTWARD. I WAS ABLE TO GET TO THE SIDE OF THE ROAD BEFORE THE GLASS SHOWERED INTO MY VEHICLE AND OVER MY HEAD. I SHUT THE SUNSCREEN WHICH HELPED, BUT THERE WAS MILLIONS OF GLASS SHARDS AND FRAGMENTS ALL OVER THE INSIDE OF MY CAR AND THROUGHOUT THE CEILING. THIS VEHICLE ONLY HAS ~6500 MILES ON IT AND WAS PURCHASED IN MARCH 2018 BRAND NEW. I HAD THE CAR TOWED ON A FLATBED TRUCK TO THE DEALER THAT I PURCHASED IT FROM AND SINCE, IT'S BEEN IN AND OUT OF THE SHOP 3 TIMES. THE DEALER REPLACED THE FRONT SUNROOF GLASS, SEALS AND VACUUMED OUT MY CAR, HOWEVER THE DAY AFTER PICKING IT UP, MASSIVE AMOUNTS OF GLASS REMAINED IN THE CEILING AREA. THE SECOND ATTEMPT AND CLEANING UP THE GLASS, THEY HAD TO REMOVED THE INTERIOR HEADER AND SEATS TO TRY AND EXTRACT ALL THE BROKEN GLASS FRAGMENTS. I'M TAKING THE CAR BACK IN FOR THE 4TH TIME, BECAUSE THERE IS STILL BROKEN GLASS SHIFTING AROUND BETWEEN THE SUNROOF AND SUNSCREEN. THE REPAIRS HAVE THUS FAR BEEN COVERED BY WARRANTY (MANUFACTURED DEFECT), BUT THIS BRAND NEW VEHICLE IS RUINED. I'LL BE WORKING WITH CHRYSLER CUSTOMER CARE TO SEE WHAT MY OPTIONS ARE AND IF THEY WILL OFFER A NEW REPLACEMENT VEHICLE OR BUY BACK. VERY SCARY AND GRATEFUL NO ONE WAS SERIOUSLY HURT... I'M VERY DISAPPOINTED AND FRUSTRATED TO SAY THE LEAST AND THE SAGA CONTINUES. | Crash: No Fire: No | 6,500 |
| Sep 2018 | VEHICLE SPEED CONTROL | ON OCCASION, WHEN THE ACCELERATOR PEDAL IS PUSHED ALL OF THE WAY TO THE FLOOR, IT WOULD GET STUCK UNDER THE FLOOR MAT. THIS HAS HAPPENED ON MORE THAN ONE OCCASION. IT IS VERY DANGEROUS WHEN IT HAPPENS BECAUSE THE VEHICLE IS AT FULL THROTTLE AND THE BRAKES WILL NOT OVERCOME THE ENGINE. I'VE RESOLVED THE PROBLEM IN MY VEHICLE BY REMOVING THE FLOOR MAT. I CALLED JEEP CARES AND WARNED THEM OF THIS PROBLEM AND THEY SAID TO TAKE TO A DEALERSHIP TO HAVE IT LOOKED AT. THEY'VE KNOWN ABOUT IT FOR A COUPLE OF WEEKS. I'M REPORTING THIS WITH THE HOPE THAT YOU WILL LOOK INTO THIS AND GET A WARNING OUT BEFORE SOMEONE GETS INJURED OR KILLED. THANK YOU, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *CC *TR *DT UPDATED 10/29/18*JB | Crash: No Fire: No | 4,000 |
| Sep 2018 | VISIBILITY/WIPER | BACKUP CAMERA DISPLAY IS FULL BRIGHTNESS AT NIGHT AND NOT DIMMABLE. EFFECT OF FLASH BRIGHTNESS WHEN PLACING VEHICLE INTO REVERSE CAUSES TEMPORARY LIGHT BLINDNESS AS WELL AS REDUCES EXTERNAL VISIBILITY SUCH THAT MIRRORS AND VISUAL OBSERVATION ARE IMPAIRED SIGNIFICANTLY. IT IS NECESSARY TO MANUALLY COVER THE SCREEN WITH A SHIELD AS THE "SCREEN OFF" BUTTON WILL ALSO NOT TURN OFF THE BACKUP CAMERA DISPLAYED. OCCURS EVERY TIME VEHICLE IS PLACED IN REVERSE. THIS ISSUE OCCURS AT NIGHT. | Crash: No Fire: No | 130 |
| Aug 2018 | FUEL/PROPULSION SYSTEM | WHEN I TRY TO PUT GAS INTO MY TANK, THE PUMP CUTS OFF. IT TAKES FIVE MINUTES TO GET $16 WORTH OF GAS! IT'S GETTING WORSE. I'VE TRIED DIFFERENT PUMPS, DIFFERENT GAS STATIONS NOTHING HELPS. THE DEALER CLAIMS TO KNOW NOTHING ABOUT IT. TODAY, THE GAS WAS SPIT BACK OUT! SO I HAVE SHOES AND FEET SOAKED IN GAS! IT IS A CAPLESS GAS TANK. | Crash: No Fire: No | Unknown |
| Aug 2018 | SERVICE BRAKES | I WAS DRIVING THIS VEHICLE ON A CITY STREET AT 33 MPH.THERE WAS A CAR IN THE INTERSECTION RUNNING A RED LEFT IN FRONT OF ME.I APPLIED THE BRAKES AND THE VEHICLE STUTTERED 3X AND THEN SPED UP OUT OF CONTROL AND LAUNCHED ME INTO THE CAR THAT WAS IN THE INTERSECTION. THERE WAS A COLLISION.. | Crash: Yes Fire: No | 16,794 |
| Aug 2018 | STEERING | ON HIGHWAY GOING 70 MPH WITH CRUISE CONTROL SET AND ALL OF A SUDDEN OUR JEEP WENT OUT OF CONTROL AND STARTED TO THE LEFT. WAS ABLE TO REGAIN CONTROL AFTER A FEW SECONDS, BUT WAS VERY LUCKY THERE WAS NO OTHER VEHICLES TO OUR LEFT OR WE WOULD HAVE CRASHED INTO IT. ON JULY 18, 2018, RECALL 18U65183 18-U6-51-83 REPROGRAM PCM WITH NEW SOFTWARE WAS INSTALLED. | Crash: No Fire: No | 2,500 |
| Aug 2018 | ELECTRICAL SYSTEM | VEHICLE IS EQUIPPED WITH THE 8.4 INCH UCONNECT/NAV 4C TOUCH SCREEN. THIS SYSTEM/SCREEN CONTROLS THE RADIO, CLIMATE CONTROL, HEATED/COOLED SEATS, PHONE, NAVIGATION, ETC. AFTER DRIVING THE VEHICLE FOR 20-30 MINUTES USING ONLY THE RADIO, THE TOUCH SCREEN BECOMES HOT TO THE TOUCH. RECENTLY THE SCREEN REACHED 127.7 DEGREES (SEE ATTACHED PICTURE). VEHICLE WAS BROUGHT TO THE DEALER ON 7/30/18 AND THE ISSUE WAS ESCALATED UP TO FIAT CHRYSLER AUTOMOBILES. FCA CLAIMS THE COMPONENTS ARE OPERATING AS DESIGNED. THIS DOES NOT SEEM CORRECT. EXCESSIVELY HIGH TEMPERATURES CAN COMPROMISE THE ELECTRONICS IN THE DASH AND COULD LEAD TO ELECTRICAL FAILURES AND POSSIBLE FIRE. I WOULD APPRECIATE NHTSA LOOKING INTO THIS BEFORE THERE IS A FIRE OR POSSIBLE INJURY. | Crash: No Fire: No | 680 |
| Aug 2018 | ENGINE | VEHICLE SHUT OFF /STALLED WHILE PULLING AWAY FROM AN INTERSECTION ON A LOCAL ROAD (VEHICLE WAS IN MOTION). THE VEHICLE FINALLY STARTED AFTER THE "PUSH-BUTTON" WAS PRESSED 3 TIMES | Crash: No Fire: No | 12,000 |
| Jul 2018 | UNKNOWN OR OTHER | CAR WAS SOLD TO ME WITH A OPEN RECALL. IT WAS PURCHASED JUNE 13, 2018 AND HAS BEEN IN THE SHOP SINCE JULY 11, 2018. THEY CAN NOT FIGURE OUT WHAT IS WRONG WITH IT. THE CHECK ENGINE LINE AND AUTOMATIC SHUT WARNING LIGHT KEEPS COMING ON. CAR WOULD VIBRATE WHEN DRIVING. SCREEN WOULD SHUT OFF WHEN IN REVERSE AND IN THE MIDDLE OF DRIVING. | Crash: No Fire: No | 1,444 |
| Jul 2018 | POWER TRAIN | "TAKATA RECALL" I NOTICE ONE DAY I WAS DRIVING MY GRAND CHEROKEE 2018,MY HAND BRASH AGAINST WITH A LIGHT TOUCH TO GEAR SHIFTER SLIP INTO NEUTRAL.WHILE I'M ON THE HIGHWAY MOVING. I NEVER BEEN IN VEHICLE THAT YOU BARLEY TOUCH THE GEAR BOX AND THIS HAPPEN NOT GOOD. | Crash: No Fire: No | 402 |
| Jul 2018 | STEERING,ELECTRONIC STABILITY CONTROL (ESC),ENGINE | WHILE DRIVING AROUND A CURVE, STEERING CONTROL WENT OUT AND TRACTION CONTROL KICKED ON. THIS CAUSED AN INABILITY TO PROPERLY CONTROL THE VEHICLE. TRACTION CONTROL PULLED VEHICLE INTO THE SIDE OF THE ROAD AND CAUSED A MINOR ACCIDENT. | Crash: Yes Fire: No Towed | 5,835 |