Complaint volume
832 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2018 Jeep Grand Cherokee Complaints
832 consumer-submitted complaints on record for the 2018 Jeep Grand Cherokee, grouped by component category.
832 Total complaints
41 Crash reports
10 Fire reports
30 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are electrical system, unknown or other, engine. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 41 crash reports, 10 fire reports, 30 injury reports, and 0 fatality reports. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 264 complaints, with an average reported failure mileage of 33,695 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to electrical system, unknown or other, engine?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2018 Jeep Grand Cherokee?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2018 Jeep Grand Cherokee
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2018 Jeep Grand Cherokee complaints?
41 Crash
10 Fire
30 Injury
0 Fatality
36 Towed
17 Medical attention
What are the most common 2018 Jeep Grand Cherokee complaint categories?
ELECTRICAL SYSTEM 169
UNKNOWN OR OTHER 161
ENGINE 57
ELECTRICAL SYSTEM,UNKNOWN OR OTHER 53
POWER TRAIN 27
SERVICE BRAKES, HYDRAULIC 24
SEATS 21
FUEL/PROPULSION SYSTEM 14
AIR BAGS 13
FUEL SYSTEM, DIESEL 11
832 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| Jul 2018 | POWER TRAIN,UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM | TRANSMISSION PROBLEMS. THE TRANSMISSION SHIFTS ARE PRONOUNCED, CAUSE THE SUV TO JERK AND FEEL JUMPY. THIS CONDITION IS SPORADIC, AND CAN CHANGE BASED ON MODE - NORMAL, ECO OFF, SPORT . BESIDES CAUSING A CHOPPY RIDE, THE CONDITION IS UNACCEPTABLE AND MAY BE A R A PRECURSOR TO GEAR FAILURE. | Crash: No Fire: No | 4,000 |
| Jul 2018 | FUEL/PROPULSION SYSTEM | AT A GAS STATION, WITH THE ENGINE TURNED OFF. ON 3 DIFFERENT OCCASIONS, WHEN FILLING UP MY GAS TANK, WHEN I START PUMPING GAS, THE TANK STOPS TAKING GAS AS IF THE TANK IS FULL. IN ORDER TO CONTINUE FILLING THE GAS TANK, I HAVE TO HOLD THE GAS HOSE HANDLE IN A SPECIFIC POSITION TO ALLOW THE GAS TO FILL THE TANK WITHOUT STOPPING. RESULTS IN FILLING THE TANK AT A VERY SLOW PACE. UNSURE IF THERE IS A SENSOR ISSUE WITHIN THE GAS TANK ITSELF. OCCURS RANDOMLY. | Crash: No Fire: No | 6,000 |
| Jul 2018 | POWER TRAIN,ELECTRICAL SYSTEM | 2018 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO ODOMETER AND TRANSMISSION ISSUES. *LD THE CONSUMER STATED MILEAGE RECORDED ON THE ODOMETER DOES NOT CONFORM TO THE MANUFACTURER'S DISCLOSED MILES PER GALLON. THE GEARS OF THE TRANSMISSION ARE DEFECTIVE, THE GEAR SHIFTS INTO AN UNKNOWN GEAR AND WOULD NOT MOVE FORWARD.*JS *JS *JS *JS *JS *TR *TR | Crash: No Fire: No | Unknown |
| Jul 2018 | ENGINE | WHILE DRIVING ON THE ROAD THE ENGINE SHUTS COMPLETELY OFF RIGHT IN THE MIDDLE OF TRAFFIC WHICH IS EXTREMELY DANGEROUS!!!...MESSAGE DISPLAYS ON THE SCREEN WHERE THE SPEEDOMETER IS "SHIFT TO P TO START". IT HAS HAPPENED 3X YESTERDAY AND ABOUT A WEEK AGO ONCE. TOOK TO JEEP DEALER YESTERDAY AND THEY ARE STILL INVESTIGATING THE ISSUE. | Crash: No Fire: No | 10,800 |
| Jul 2018 | UNKNOWN OR OTHER,ENGINE | COMPLAINED OF AN OIL LEAK(OIL MARKS ON THE GARAGE FLOOR AND CARDBOARD PLACE TO VERIFY) PRIOR TO 7500 MILES. DEALERSHIP UNABLE TO FIND THE OIL LEAK THE FIRST TIME. TOOK IT BACK 1 WEEK LATER TO COMPLAIN ABOUT AN OIL LEAK. DEALERSHIP PLACED DYE INTO OIL TO FIND THE LEAK. LEAK WAS FOUND TO BE THE SEAL BETWEEN THE ENGINE AND TRANSMISSION. WHEN DEALERSHIP WENT TO REPLACE SEAL, THEY STATED THE BLOCK WAS CRACKED DUE TO "BEING MACHINED DURING THE ASSEMBLY". NOW WAITING FOR A NEW ENGINE TO BE REPLACED ON A NEW VEHICLE OF 4 MONTHS. OUCH! | Crash: No Fire: No | 7,500 |
| Jul 2018 | POWER TRAIN | TRANSMISSION PROBLEMS. THE TRANSMISSION SHIFTS ARE PRONOUNCED, CAUSE THE SUV TO JERK AND FEEL JUMPY. THIS CONDITION IS SPORADIC, AND CAN CHANGE BASED ON MODE - NORMAL, ECO OFF, SPORT . BESIDES CAUSING A CHOPPY RIDE, THE CONDITION IS CONCERNING BECAUSE SOME SHIFTS THAT CAUSE THE VEHICLE TO JERK ARE ACCOMPANIED BY A BANGING NOISE THAT MAY BE A R A PRECURSOR TO GEAR FAILURE. | Crash: No Fire: No | 1,600 |
| Jun 2018 | FUEL SYSTEM, GASOLINE,ELECTRICAL SYSTEM | I HAVE ONLY OWNED THE VEHICLE FOR 5 MONTHS. WHEN FILLING THE GAS TANK ON SEVERAL DIFFERENT OCCASIONS AT SEVERAL DIFFERENT PUMPS, THE PUMP STOPS LIKE THE TANK IS FULL EVEN THOUGH I JUST STARTED PUMPING. ALSO RANDOMLY THE BACKUP CAMERA DOES NOT DISPLAY AND THEN THE ENTIRE INFOTAINMENT SYSTEM SHUTS DOWN AND RESTARTS WHILE GOING DOWN THE ROAD OR WHILE IN REVERSE *TT | Crash: No Fire: No | 7,200 |
| Jun 2018 | POWER TRAIN,ELECTRICAL SYSTEM | MY VEHICLE WAS PURCHASED BRAND NEW 11/2018, WHEN I PRESS THE BUTTON TO START IT, 75% OF THE TIME IT WON'T START AND TAKES SEVERAL ATTEMPTS. ALSO WHEN I SHIFT INTO REVERSE, THE R JUST FLASHES AND THE VEHICLE WON'T REVERSE. IT WON'T MOVE UNTIL I TURN IT OFF AND RESTART IT AGAIN. THESE TWO PROBLEMS OCCUR FREQUENTLY. | Crash: No Fire: No | 500 |
| Jun 2018 | ELECTRICAL SYSTEM,UNKNOWN OR OTHER | BRAND NEW GRAND CHEROKEE, ONLY 400 MILES, TODAY MY BACKUP CAMERA STOPPED WORKING. ON THE DISPLAY I HAVE AN ICON "BACKUP CAMERA" WHEN ATTEMPTING TO CLICK THIS THE BACKUP CAMERA WOULD NOT POP-UP. TURNED THE CAR OFF AND KEPT IT OFF FOR 10 MINUTES, RE-STARTED THE CAR, THE JEEP DISPLAY DOES NOT POP-UP WITH THE SAFETY NOTIFICATION AND THE BACKUP CAMERA DOES NOT COME ON THE SCREEN WHEN THE CAR IS PLACED IN REVERSE. IT WAS WORKING FINE THE LAST WEEK AND A HALF AND ALL OF A SUDDEN THIS MORNING IT WILL NOT WORK. I CALLED JEEP AND THEY ARE UNSURE WHAT IT IS AND MAY BE A SOFTWARE UPDATE. I JUST PAID $60,000 DOLLARS AND HAVE HAD THE CAR FOR 6 DAYS AND THE BACKUP CAMERA IS NOT WORKING NOW! | Crash: No Fire: No | 410 |
| Jun 2018 | FUEL/PROPULSION SYSTEM | WHILE TRYING TO PUMP GAS, THE PUMP WOULD POP CLOSED AS IF THE GAS TANK WAS FULL WHEN IN ACTUALITY IT HAD ONLY JUST STARTED TO PUMP. IT WOULD CONTINUE TO DO THAT EVEN AFTER ADJUSTING HOW THE PUMP SAT IN THE TANK. IT TOOK ROUGHLY 15 MINUTES TO PUMP A COUPLE GALLONS OF GAS. THE CAR HAS NOW DONE THIS TWICE AT DIFFERENT PUMPS AT DIFFERENT GAS STATIONS. | Crash: No Fire: No | 5,000 |
| Jun 2018 | UNKNOWN OR OTHER | 2018 JEEP GRAND CHEROKEE. CONSUMER WRITES REQUESTING A COPY OF ANY RECALLS RELATED TO HIS VEHICLE. *LD *JS | Crash: No Fire: No | Unknown |
| Jun 2018 | SEAT BELTS,TRACTION CONTROL SYSTEM,FORWARD COLLISION AVOIDANCE | TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. WHILE DRIVING 35 MPH IN INCLEMENT WEATHER ON SNOW COVERED STREETS, THE VEHICLE SLID OFF THE ROADWAY AND CRASHED INTO A DITCH. THE CONTACT STATED THAT THE TRACTION CONTROL AND AUTOMATIC BRAKE ASSIST FEATURE FAILED TO PREVENT THE CRASH. THE CONTACT STATED THAT THE DRIVER AND PASSENGER SIDE CURTAIN AIR BAGS DEPLOYED; HOWEVER, THE DRIVER'S SEAT BELT FAILED TO RESTRAIN THE DRIVER AND CAUSED INJURY TO THE LEFT SIDE OF HIS BODY. MEDICAL ATTENTION WAS NOT SOUGHT. A POLICE REPORT WAS FILED. THE VEHICLE WAS TAKEN TO CROWE AUTO GROUP, LLC (303 TENNEY ST, KEWANEE, IL 61443, (309) 852-2188) AND REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 34153031. THE APPROXIMATE FAILURE MILEAGE WAS 1,544. *TT *JS | Crash: Yes Fire: No Injuries: 1 | 1,544 |
| Jun 2018 | VEHICLE SPEED CONTROL | WE WERE USING CRUISE CONTROL IN OUR NEW JEEP. AS WE WERE APPROACHING A RED TRAFFIC LIGHT, WE TRIED TO DISENGAGE THE CRUISE CONTROL BY USING THE BRAKE. THE VEHICLE WOULD NOT STOP. THE BRAKES WERE COMPLETELY ENGAGED AND LOCKED, BUT THE VEHICLE KEPT MOVING FORWARD INTO ONCOMING TRAFFIC. THANKFULLY, THE DRIVER OF AN 18 WHEELER SAW US UNABLE TO STOP AND SWERVED. HIS SWERVING AND OUR STEERING CAUSED US TO BE STOPPED BY HIS HIND WHEEL. IF THE OTHER DRIVER HAD NOTICED US ONE SECOND SLOWER, WE WOULD HAVE LIKELY BEEN DEAD. THERE WAS $11,121.91 WORTH OF DAMAGE TO OUR BRAND NEW JEEP WITH 3,500 MILES ON IT. THIS JEEP IS NOT YET PART OF THE RECALL FOR THE EXACT CRUISE CONTROL ISSUE OUTLINED. WE ARE FILING THIS, BECAUSE WE DO NOT WANT ANOTHER OWNER OF THIS MODEL TO NOT BE AS LUCKY AS US AND WE WOULD LIKE TO NOT BE OUT OF POCKET FOR THE DAMAGES. JEEP FLEW SOMEONE DOWN FROM MICHIGAN TO CHECK OUT THE VEHICLE'S BLACK BOX AND SAID THEY DIDN'T FIND ANYTHING. WE HAVE THE CONTACT INFORMATION OF THE TRUCK DRIVER WHO CAN ATTEST THAT THE BRAKES WERE FULLY ENGAGED AND THE VEHICLE CONTINUED TO MOVE. WE ARE FORTUNATE TO HAVE ALL WALKED AWAY UNHARMED PHYSICALLY, BUT THE MONETARY PAIN CUTS DEEP. *TT *TR | Crash: Yes Fire: No | 3,500 |
| Jun 2018 | POWER TRAIN,VEHICLE SPEED CONTROL,FUEL/PROPULSION SYSTEM | TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. WHILE DRIVING 45 MPH, THE ACCELERATOR PEDAL WAS DEPRESSED, BUT THE VEHICLE FAILED TO ACCELERATE. THE VEHICLE WAS TAKEN TO JOHN HIESTER CHRYSLER DODGE JEEP RAM (940 N MAIN ST, LILLINGTON, NC 27546, (910) 893-8088), BUT THE FAILURE COULD NOT BE DUPLICATED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 3,500. | Crash: No Fire: No | 3,500 |
| May 2018 | UNKNOWN OR OTHER | THE BACKUP CAMERA DOESN'T TURN ON WHEN PUTTING CAR IN REVERSE. CAN NOT TURN ON FROM SETTINGS OR SCREEN EITHER. | Crash: No Fire: No | 5,300 |
| May 2018 | WHEELS,ELECTRONIC STABILITY CONTROL (ESC),SERVICE BRAKES | TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. WHILE DRIVING 35 MPH UPHILL, THE BRAKE PEDAL WAS DEPRESSED, BUT THE VEHICLE FAILED TO RESPOND. AS A RESULT, THE VEHICLE TRAVELED ACROSS THE HIGHWAY AND CRASHED INTO AN EMBANKMENT. THE ABS AND SKID CONTROL INDICATORS ILLUMINATED. THE FRONT PASSENGER AND DRIVER SIDE AIR BAGS DEPLOYED. THE CONTACT SUSTAINED RIB INJURIES, WHICH DID NOT REQUIRE MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (CROWE AUTO GROUP, LLC, 303 TENNEY ST, KEWANEE, IL 61443, (309) 852-2188) WHERE IT WAS DIAGNOSED THAT THE REAR PASSENGER WHEEL WAS CORRODED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 1,558. | Crash: Yes Fire: No Injuries: 1 | 1,558 |
| May 2018 | UNKNOWN OR OTHER | SIRIUSXM TRAVEL LINK - IS THE PROBLEM. I WAS ENROLLED BY THE DEALER WITHOUT BEING ASKED. SIRIUSXM TRAVEL LINK POPS UP MESSAGES THAT ARE DISTRACTING TO ME AS A DRIVER. THEY POP UP AND WILL NOT GO AWAY WITHOUT PHYSICALLY TOUCHING THE HIGH-TECH SCREEN. AND THEY SEEM TO HAVE A HABIT OF APPEARING WHEN I AM APPROACHING A TURN WHILE USING THE NAVIGATION FEATURES. HOWEVER, SINCE THEY ACTUALLY INTERFERE WITH MY DRIVING (AND FRUSTRATE ME TOO) THEY ARE A DANGER. TO MAKE MATTERS WORSE, I HAVE CONTACTED SIRIUSXM AND THEY ARE UNWILLING TO TURN TRAVEL LINK OFF. THE DATE BELOW IS TODAYS DATE, BUT IT HAPPENS FREQUENTLY. OFTEN GIVING ME WARNINGS FOR "WEATHER EVENTS" TWO STATES AWAY !!! REGARDING A CRASH ... ALL I CAN SAY IS NOT YET (BUT HAS A HIGHER POTENTIAL). | Crash: No Fire: No | Unknown |
| May 2018 | UNKNOWN OR OTHER | BACKUP CAMERA FAILED TO WORK. JEEP ONLY HAS 3062 MILES ON IT SINCE PURCHASED BRAND NEW. | Crash: No Fire: No | 3,062 |
| May 2018 | ELECTRICAL SYSTEM | MY BACKUP CAMERA HAS QUIT WORKING. IT WON'T EVEN TURN ON. THE UCONNECT IS ALSO UNRESPONSIVE AS FAR AS TRYING TO TURN OFF THE UNIT. I TRIED THE THREE RESET OPTIONS AND NOTHING. I CAN'T FORCE AN UPDATE OR ANYTHING. SO NOW I HAVE NO BACKUP CAMERA. | Crash: No Fire: No | 3,100 |
| May 2018 | VISIBILITY,UNKNOWN OR OTHER | I WAS DRIVING ON THE HIGHWAY AROUND 5:30AM. CLEAR TRAFFIC AND NO LARGE TRUCK IN FRONT. SPEED AROUND 65 MPH AND MY SUNROOF FAILED BY SHATTERING FOR AN UNKNOWN REASON AND GLASS FELL FROM TOP TO THE FLOOR. HAVE MINOR CUT AND THE GLASS. TRAVELING ON FREEWAY. | Crash: No Fire: No Injuries: 1 | 10 |
| Apr 2018 | POWER TRAIN | TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. WHILE WAITING AT A TRAFFIC LIGHT, THE 'SHIFT INTO PARK AND SELECT GEAR" MESSAGE DISPLAYED AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE FAILED TO ACCELERATE AFTERWARDS. THE CONTACT TURNED OFF THE ENGINE TWICE. UPON RESTARTING THE VEHICLE, A GEAR COULD NOT BE SELECTED. WHEN THE VEHICLE WAS RESTARTED A THIRD TIME, IT STARTED NORMALLY AND WAS ABLE TO SHIFT INTO THE DRIVE GEAR. THE VEHICLE WAS DRIVEN TO THE CONTACT'S RESIDENCE. THE DEALER (WACONIA JEEP/CHRYSLER/DODGE, 905 STRONG DRIVE WACONIA, MINNESOTA 55387) WAS CONTACTED BY PHONE AND AN APPOINTMENT WAS MADE TO HAVE THE VEHICLE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 4,056. *TT *TR | Crash: No Fire: No | 4,056 |
| Apr 2018 | ENGINE | UCONNECT MESSAGE CAME UP STATING THAT MY ENGINE LIGHT CAME ON WHEN ALL ACTUALITY IT WAS NOT, HOWEVER, I NOTICED MY VENTS BLOWING OUT COOL AIR WHEN I HAD ON THE HEAT. MY CAR WAS IN MOTION I WAS DRIVING DOWN A CITY STREET. | Crash: No Fire: No | 1,700 |
| Apr 2018 | SERVICE BRAKES,ENGINE,FUEL/PROPULSION SYSTEM | SUDDEN UNINTENDED ACCELERATION OF MY JEEP GRAND CHEROKEE LEADS TO TOTAL LOSS ON ON MARCH 30 , 2018. THIS IS MY STORY: I BOUGHT MY JEEP GRAND CHEROKEE 2018 TRAILHAWK FROM THE ORANGE PARK CHRYSLER, JEEP, DODGE, RAM DEALERSHIP AKA DARSCARS OF JACKSONVILLE AT 7233 BLANDING BLVD (904) 777-5500 ON OCTOBER 21, 2017 UNDER A THREE YEAR LEASE AGREEMENT WITH ALLY AUTO FINANCE (1-888) 925-2559. ON MARCH 30, 2018 WITH APPROXIMATELY 3700 MILES I WAS AT THE GATEWAY PISTOL AND RIFLE RANGE AT IN JACKSONVILLE WITH MY FRIEND CHARLIE FOR PISTOL SHOOTING. MY CAR WAS PARKED OUTSIDE OF ONE OF THE STEEL SHEDS. WHEN RAIN STARTED WE DECIDED TO DRIVE MY CAR AROUND AND UNDER THE SHED. I TOOK THE CAR AROUND BUT COULDN'T QUITE MAKE IT INTO THE SHED AND HAD TO BACK UP. WHEN SHIFTING INTO REVERSE I HEARD A STRANGE NOISE AND MY FRIEND TOLD ME LATER THAT MY REAR WHEELES STARTED SPINNING, WHICH THEY ARE NOT SUPPOSED TO DO. WHEN MY CAR WAS IN THE RIGHT POSITION MY FOOT WAS STILL ON THE BREAK I SHIFTED TO "DRIVE". AT THIS MOMENT THE ENGINE ROARED UP AND RACED FORWARD. I COULD NOT STOP THE CAR. I STEERED IT INTO THE NEXT EMPTY SHOOTING BAY IN 1/2 CIRCLE INTO THE BACKSTOP ENDING UP AT THE WALL WHICH WAS DAMAGED IN THE PROCESS. ALL FRONT AND SIDE AIRBAGS WERE DEPLOYED. IT WAS AN ABSOLUTELY HORRIFYING EXPERIENCE. IT WAS PLAIN LUCK THAT NOBODY WAS HURT. THE CAR IS PRESENTLY IN THE HANDS OF MY INSURER AAA WHO DECLARED THE CAR A TOTAL LOSS. I BELIEVE THIS IS AN OBVIOUS CASE OF PRODUCT LIABILITY FOR WHICH THE MANUFACTURER SHOULD BE HELD RESPONSIBLE! I FOUND OUT YESTERDAY THAT THERE IS A SPECIAL PHONE NUMBER FOR CHRYSLER CUSTOMER CARE IN CHARGE OF LEMON CAR ISSUES 1-844-521-8188. MY COMPLAINT HAS A CASE NUMBER 33880270. | Crash: Yes Fire: No Towed | 3,700 |
| Apr 2018 | ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM | TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. WHILE DRIVING 50 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS UNABLE TO RESTART THE VEHICLE. PRIOR TO THE FAILURE, THE CONTACT NOTICED AN ABNORMAL FUEL ODOR AND SMOKE COMING FROM THE PASSENGER SIDE OF THE VEHICLE. THE VEHICLE WAS TOWED TO RIVER OAKS CHRYSLER JEEP DODGE RAM (4807 KIRBY DR., HOUSTON, TX 77098, (713) 524-3801) WHERE IT WAS DIAGNOSED WITH AN ELECTRICAL FAILURE. THE CONTACT WAS INFORMED BY THE MECHANIC THAT THE FAILURE WAS NOT DUE TO NHTSA CAMPAIGN NUMBER: 18V048000 (FUEL SYSTEM, GASOLINE). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS ADVISED TO HAVE THE VEHICLE TOWED TO ANOTHER AUTHORIZED CHRYSLER DEALER TO BE REPAIRED PER NHTSA CAMPAIGN NUMBER: 18V048000 (FUEL SYSTEM, GASOLINE). THE APPROXIMATE FAILURE MILEAGE WAS 1,593. | Crash: No Fire: Yes Towed | 1,593 |
| Apr 2018 | VISIBILITY/WIPER | ON JANUARY 25, 2018 I WROTE A LETTER TO MY LOCAL DEALER (ANCHORAGE CHRYSLER CENTER) ASKING FOR THEIR HELP IN WORKING WITH JEEP CHRYSLER TO FIND A SOLUTION TO THE FRONT WINDSHIELD WIPERS OF MY BRAND NEW 2018 JEEP GRAND CHEROKEE SUMMIT FREEZING TO THE WINDSHIELD WHILE OPERATING THE VEHICLE ON CITY STREETS WITH FULL DEFROST WHILE OPERATING IN FRIGID COLD TEMPERATURES. ALONG WITH THE LETTER I INCLUDED A FEW PHOTOS THAT SHOWED THE PROBLEM, THOUGH THEY HARDLY DID IT JUSTICE. ON FEBRUARY 7, 2018 I RECEIVED A REPLY FROM FCA THAT THEY "UNDERSTOOD WHY THIS MIGHT CAUSE A CONCERN, BUT THE CHARACTERISTIC I DESCRIBED WAS NOT RELATED TO A DEFECT IN MATERIALS, WORKMANSHIP, MANUFACTURING OR FACTORY PREPARATION AND THEREFORE THERE WAS NOTHING THAT COULD BE DONE (PARAPHRASED)." ON FEBRUARY 13, 2018, I WROTE FCA A REPLY DISAGREEING WITH THEIR FINDINGS AND CITED THE DESIGN FEATURE THAT IS CAUSING THE PROBLEM AND THAT THEY DID IN FACT PROVIDE THE OPTION ON THE 2018 CHEROKEE'S, BUT NOT THE GRAND CHEROKEE'S. I DO NOT UNDERSTAND THE LOGIC AND ASKED FOR THEIR HELP IN IDENTIFYING A SOLUTION TO THE PROBLEM "ON MY NEW $50,000+ AUTOMOBILE." IT HAS BEEN MORE THAN A MONTH AND I HAVE NOT RECEIVED A REPLY. I AM VERY DISAPPOINTED AT THEIR LACK OF A REPLY. I REMAIN CONVINCED THIS IS A SAFETY ISSUE AND NEEDS TO BE ADDRESSED. | Crash: No Fire: No | 3,000 |