Complaint volume
1135 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2020 Ford Explorer Complaints
1135 consumer-submitted complaints on record for the 2020 Ford Explorer, grouped by component category.
1135 Total complaints
33 Crash reports
10 Fire reports
27 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are power train, unknown or other, back over prevention. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 33 crash reports, 10 fire reports, 27 injury reports, and 0 fatality reports. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 385 complaints, with an average reported failure mileage of 33,892 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to power train, unknown or other, back over prevention?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2020 Ford Explorer?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2020 Ford Explorer
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2020 Ford Explorer complaints?
33 Crash
10 Fire
27 Injury
0 Fatality
40 Towed
8 Medical attention
What are the most common 2020 Ford Explorer complaint categories?
POWER TRAIN 307
UNKNOWN OR OTHER 117
BACK OVER PREVENTION 56
ELECTRICAL SYSTEM 44
ENGINE 42
EXTERIOR LIGHTING 40
SERVICE BRAKES 27
VISIBILITY/WIPER 27
STRUCTURE 26
SEATS 25
1,135 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| Sep 2020 | ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC) | WAS DRIVING DOWN THE HIGHWAY 70ISH MPH WITH THE CRUISE CONTROL ON AND THE FOLLOWING ERRORS CAME OUT OF NO WHERE LESS THAN 5,000 MILES ON THE CAR AND HAD THE OIL CHANGED THE DAY BEFORE (BY A CERTIFIED FORD DEALER) POWERTRAIN MALFUNCTION/REDUCED POWER, PRE-COLLISION ASSIST NOT AVAILABLE, THE HILL START ASSIST WARNING. THE CRUISE CONTROL WAS NO LONGER AVAILABLE AFTER THAT. WE WERE 1 HOUR FROM HOME. WE DID MAKE IT HOME JUST WASN'T ABLE TO USE THE CRUISE CONTROL. HAD THE DEALERSHIP HOOK IT UP TO READ THE CODE ERRORS. HAS NO EXPLANATION OF WHY AND CLEARED THE CODES. JUST SAID THAT FOR SOME REASON THE CAR LOST COMMUNICATION WITH THE CAR. I HAVE DRIVEN IT FOR 2 DAYS SINCE NO MORE ERRORS SO FAR BUT I AM WAITING.. | Crash: No Fire: No | 4,900 |
| Sep 2020 | POWER TRAIN,ENGINE,FUEL/PROPULSION SYSTEM | RECEIVED MALFUNCTION INDICATOR LAMP- REGULATORY | Crash: No Fire: No | 12,100 |
| Sep 2020 | POWER TRAIN | VEHICULE WAS PURCHASED NEW END OF MAY 2020 AND TRANSSMISSION HAD TO BE REPLACED WITH LESS THAN 2500 MILES IN SEPTEMBER 2020. FRECUENTS JOLTS WOULD OCCUR WHEN I WOULD HIT OVER 40MPH AND WHEN I WOULD SLOW DOWN AROUND 20-25 MPH. I BROUGHT MY EXPLORER TO THE DEALERSHIP AND I HAD TO HAVE MY TRANSMISSION REPLACED BASED ON ANALYSIS PERFORMED BY FORD TECHNICIANS. | Crash: No Fire: No | 2,100 |
| Sep 2020 | UNKNOWN OR OTHER | HOOD HAS NO SAFETY LATCH. CAR WAS IN MOTION AT APPROXIMATELY 10MPH ON A SUBDIVISION STREET AND HOOD ABRUPTLY LIFTED ONTO WINDSHIELD AND BUSTED WINDSHIELD. THIS RESULTED IN GLASS PARTICLES FLYING INTO THE CAB ONTO BOTH FRONT SEATING AREAS. | Crash: No Fire: No | 3,300 |
| Sep 2020 | STEERING | PURCHASED NEW 2020 FORD EXPLORER ST AND THE STEERING FAILED 3 TIMES IN 5 MONTHS. RETURNED THE CAR TO THE DEALER EACH TIME FOR REPAIRS. IN ALL CASES SOME OR ALL STEERING WENT OUT WHILE I WAS DRIVING THE VEHICLE. ON JUNE 15TH I HAD A SEVERE WRECK AND TOTALED THE CAR AS I TRIED TO NAVIGATE A SLIGHT CURVE IN THE ROAD. | Crash: Yes Fire: No Injuries: 2 Towed Medical attention | 5,000 |
| Sep 2020 | ELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINE | TRIED TO START THE CAR AND WOULD NOT START. THE SCREEN ON DASH BOARD WENT CRAZY AND EVERYTHING WAS FLASHING. HEAD LAMPS CAME ON AND AIR BLOWER FOR HEAT CAME ON HIGH AUTOMATICALLY. SEEMED LIKE SOME KIND OF ELECTRICAL PROBLEM. THE DASH WAS FLASHING EVERYTHING AND WOULD NOT START THE CAR. WAITING FOR THE TOW TRUCK FOR 2 HOURS AND I TRIED AGAIN AND IT STARTED JUST FINE. BROUGHT THE CAR HOME BUT CAN NOT DUPLICATED THE PROBLEM. THERE IS SOMETHING WRONG WITH IT. I TAKE 5 BOYS FOR FOOTBALL PRACTICE AND DON'T WANT THIS CAR TO LET ME AND THOSE BOYS SITTING IN THE DARK..THIS IS WHY I BOUGHT A NEW CAR SO IT WOULD BE MORE DEPENDABLE. IT WOULD NOT ALLOW ME TO START IT AND THE WHOLE DASH WAS GOING CRAZY AND FLASHING MANY THINGS . HOPE THIS HELPS. | Crash: No Fire: No | 5,761 |
| Sep 2020 | POWER TRAIN | VEHICLE IS JERKING WHILE ACCELERATING. RPM GAUGE HAND IS JUMPING BACK AND FORTH BETWEEN 1,750 AND 2,250. TAKES AROUND 10 SECONDS TO DOWN SHIFT WHEN PRESSING THE BREAK AFTER GOING FREEWAY SPEEDS. | Crash: No Fire: No | 2,500 |
| Sep 2020 | POWER TRAIN,ELECTRICAL SYSTEM,UNKNOWN OR OTHER | TOTAL ELECTRICAL SHUTDOWN WHEN STOPPED AT TURN LANE OF 6 LANE HWY INTERSECTION. REPORTEDLY DUE TO LOW TRANSMISSION FLUID AUTOMATIC SHUT-DOWN. VEHICLE WAS RECALL BUY-BACK REPAIR TO TRANSMISSION COOLER FAILED TO CORRECT LEAKING LINE CONNECTIONS. NO WARNING. SHUTS DOWN ALL POWER TO ALL SYSTEMS. NO WARNING FLASHER. NO WINDOW POWER; NO DOOR LOCK CONTROLS. RESET AFTER 30 MIN. STRANDED IN CENTER TURN LANE; COULD NOT OPEN WINDOWS, REAR HATCH, OR DOORS. HAD DISABLED WIFE & 3 DOGS IN 95 DEG. TEMPS. INSIDE CAR 115 DEG. PLUS. COMPUTER PROTECTS DRIVE TRANE OVER LIFE & SAFETY! WHEN IT RESET AFTER 30 MIN. ENGINE CHECK LIGHT CAME ON. NO ACTUAL MESSAGE. NO WAY TO CHECK TRANSMISSION FLUID LEVELS! NO OPTION TO ADD FLUID. ONLY DEALER SERVICE OPTION TO CHECK OR REMEDY. THIS IS UNACCEPTABLE. I FIGURED BY-PASS BY TURNING TRANSMISSION TO PARK BEFORE EACH FULL STOP. KEPT RUNNING FOR 300 MILES ON RETURN HOME TO SAFETY. ERROR MESSAGE IS APPROPRIATE. SAFETY OVER-RIDE IS APPROPRIATE WITH WARNING SIGNAL LIKE NO SEAT-BELT ALARM. SHUT-DOWN OF ALL SYSTEMS IS ABSURD RESPONSE TO LOW FLUID LEVELS. ADD MEANS TO READ FLUID LEVELS, MECH. OR ELECTRONICALLY. ADD METHOD TO RESTORE FLUIDS W/O DEALER SERVICE. MY COMPANY OWNS 2 FORD EXPLORERS & FORMER FORD VEHICLES. | Crash: No Fire: No | 5,900 |
| Sep 2020 | POWER TRAIN | WHILE DRIVING ACROSS STATE, AUG 3, THE TRANSMISSION EXPERIENCED HARD SHIFTING BETWEEN FIRST AND SECOND GEAR AND NO WARNING LIGHT CAME ON THE DASHBOARD. WHEN TAKING IT TO THE DEALER THE NEXT MORNING THE CAR, ON IT'S OWN, WENT INTO PARK AND WOULD NOT SHIFT OUT. THIS WAS FRIGHTENING AS IT JUST IT'S SELF DOWN SHUT DOWN. IT WAS TOWED TO THE DEALERSHIP WHERE THEY FOUND A MANUAL OVERRIDE SWITCH TO FREE IT. THE CAR WAS LEAKING TRANSMISSION FLUID AND A NEW CASE INSTALLED. WHILE DRIVING IT OFF THE LOT, IT STARTED DOING IT AGAIN. THEY LOOKED AT IT FOR A SECOND TIME, AUG 10, AND SAID A SENSOR NEEDED TO BE RESET SO IT COULD "RELEARN MY DRIVING HABITS" ONCE AGAIN, DRIVING IT OFF THE LOT, IT STILL HAD ISSUES SHIFTING BUT NOT AS HARD. I GAVE IT THE 2 WEEKS THEY SAID IT WOULD TAKE FOR IT TO RELEARN AND IT MADE IT WORSE! ON SEPT 3, IT THEN SHIFTED HARD WHEN DECELERATING FROM SECOND TO FIRS AND TOOK IT STRAIGHT TO THE DEALERSHIP. WHILE GOING 50MPH IT DID A HARD SHIFT AND THEN STARTED TO DECELERATE ON IT'S OWN LIKE A BREAK WAS BEING PUSHED AND THEN HARD SHIFT OUT OF IT. IT IS NOW IN THE SHOP AGAIN, 3RD TIME IN ONE MONTH, WAITING FOR A SENSOR FROM A TSB THAT CAME OUT SEPT 1 THAT "SHOULD FIX THE PROBLEM" BUT THE PART IS ON BACK ORDER UNTIL OCTOBER. I BOUGHT A BRAND NEW 2020 EXPLORER IN FEBRUARY AND THIS IS OUTRAGEOUS AND HAD THIS MANY TRANSMISSION ISSUES. THESE BANDAGES ARE NOT HELPING. | Crash: No Fire: No | 10,000 |
| Sep 2020 | ELECTRICAL SYSTEM,SERVICE BRAKES,VISIBILITY/WIPER | STARTING ABOUT THE BEGINNING OF JULY MY NEW 2020 EXPLORER ST STARTED SLAMMING ON THE BRAKES IN REVERSE, WITH NO OBJECTS NEAR BY. THEN IT STARTED THROWING A FAULT FOR THE REVERSE BRAKING SYSTEM. I HAVE HAD THE VEHICLE BACK TO THE DEALER 3 TIMES FOR THE SAME ISSUE. AFTER THE SECOND TIME IT HAD MORE FAULT CODES FOR HILL ASSIST, FORWARD COLLISION, AND ADVANCED TRAC. AFTER THE THIRD TIME AT DEALER THEY ASSURED ME THE ISSUE WAS FIXED. NEEDLESS TO SAY IT IS HAVING THE ISSUES AGAIN. I HAVE ALSO HAD THE CHECK ENGINE LIGHT COME ON AND THEY DETERMINED THE TEMP SENSOR NEEDED TO BE REPLACED. THE FLEX PIPE IS MAKING A HORRIBLE NOISE AS WELL AND THE SOLUTION WAS TO PUT A CLAMP ON IT AND THE SOUND IS MUCH BETTER BUT STILL THERE! THIS VEHICLE SEEMS TO BE A LEMON. | Crash: No Fire: No | 7,000 |
| Sep 2020 | STEERING,SUSPENSION | ON SATURDAY AUGUST 22, I DROVE MY 2020 FORD EXPLORER SPORT TO WORK IN MY COMPANY PARKING LOT. WHEN I ATTEMPTED TO LEAVE WORK TO GO HOME, AFTER STARTING THE CAR, I RECEIVED A SUCCESSION OF WARNING NOTICES - HILL START ASSIST NOT AVAILABLE / REVERSE BRAKE ASSIST NOT AVAILABLE / PRE-COLLISION ASSIST NOT AVAILABLE / SERVICE ADVANCE TRAC / STEERING LOSS - STOP SAFELY. THE CAR WAS BRAND NEW, NOT EVEN A YEAR OLD AND HAS ONLY 7,000 MILES. THE CAR WAS TOWED TO SUMMIT FORD IN SIVERTHORNE COLORADO ON AUGUST 23 WHERE IT HAS BEEN FOR TWO WEEKS. IT IS ABSOLUTELY OUTRAGEOUS THAT A RELATIVELY NEW CAR WOULD HAVE A CATASTROPHIC FAILURE OF THE STEERING SYSTEM WITHOUT WARNING LEAVING ME WITHOUT A VEHICLE FOR OVER TWO WEEKS. NEEDLESS TO SAY, I WILL NEVER PURCHASE ANOTHER FORD PRODUCT BUT THEY NEED TO BE HELD ACCOUNTABLE FOR THE INCONVENIENCE THEY HAVE CAUSED ME WITH THIS OBVIOUSLY INFERIOR PRODUCT. | Crash: No Fire: No | 7,731 |
| Sep 2020 | ELECTRICAL SYSTEM,SERVICE BRAKES,ENGINE | I HAVE HAD THIS VEHICLE SINCE FEBRUARY AND IT HAS BEEN IN THE SHOP 5 TIMES FOR VARIOUS THINGS! THERE IS A JOLT WHEN IT CHANGES GEARS AND WHEN HITTING BRAKES. I HAVE A DELAY WHEN I PUT THE CAR IN REVERSE WHICH HAS ALMOST CAUSED ACCIDENTS. IT ROLLS FORWARD, EVEN WITH MY FOOT ON THE BRAKE AND THE JERKS HARD WHEN IT FINALLY CATCHES UP AND GOES IN REVERSE. CORPORATE WILL NOT GET ME OUT OF THIS VEHICLE, EVEN AFTER IT BROKE DOWN AND HAD TO BE TOWED WHILE I WAS OUT OF STATE ON VACATION! | Crash: No Fire: No | 9,000 |
| Aug 2020 | SEATS | MIDDLE CAPTAIN SEATS FREE SLIDING DURING OPERATION WITHOUT WARNING TO DRIVER. CAUSED CHILD IN BOOSTER TO BE SLID FROM REAR MOST POSITION TO CONTACTING BACK OF PASSENGER SEAT DURING A HARD STOP. FINDING WAS THAT THE ELECTRONIC SEAT FOLDING BUTTON ON THE TOPS OF BUCKET SEAT WERE PHYSICALLY STICKING CAUSING THE SEAT TO BE LOSE ON TRACKS BUT NOT FOLDING BECAUSE OF CAR SEAT. DEALER EXPLAINED ROOT CAUSE AS BAD INSTALLATION FROM FACTORY ON PLASTIC HOUSING WHICH CAUSED A TAB TO BE BROKEN AND OPENING NOT CENTERED WITH BUTTON THEREFORE CAUSING FRICTION AND STICKING. THERE WAS NO INDICATION TO THE DRIVER THAN THE CHILD IN THE SEAT WAS IN AN UNSAFE CONDITION EVEN THOUGH THEY WERE BUCKLED AND IDENTIFIED VIA DISPLAY AS IN SEAT. SINCE THIS BUTTON IS ELECTRONIC AND PRONE TO MALFUNCTION AND THE VEHICLE KNOWS WHEN AN OCCUPANT IS IN A SEAT THE DRIVER SHOULD BE NOTIFIED WHEN THERE IS AN OCCUPANT IN THE SEAT AND THE SEAT IS BEING RELEASED. | Crash: No Fire: No | 3,500 |
| Aug 2020 | POWER TRAIN | THE VEHICLE MALFUNCTION WHILE IT WAS IN MOTION ON THE HIGHWAY GOING 70MPH PULLING A TRAILER. THE CAR.WOULD NOT ACCELERATES PROPERLY AND IT SEEM LIKE IT WAS NOT SHIFTING GEARS PROPERLY. THE CAR KEPT GOING FROM DRIVING TO PARKING AUTOMATICALLY. THERE WERE NO INDICATION LIGHTS DURING THIS PROCESS. ONCE THE VEHICLE WAS BROUGHT TO A STOP, ALL THE INDICATION ON THE FORD PASS APP APPEAR;POWERTRAIN MALFUNCTIONS AND INDICATOR LAMP. ONCE OUTSIDE THE VEHICLE, THERE WAS TRANSMISSION FLUID LEAKING. THE CAR WAS NOT ABLE TO BE DRIVEN AND HAD TO BE TOWED TO THE NEAREST FORD DEALERSHIP. SINCE IT WAS AFTER HOURS THAT THE INCIDENT HAPPEN I WAS STUCK IN THE HIGHWAY FOR NEARLY 3 HRS AWAITING FOR ROAD SIDE ASSISTANCE FROM FORD I THEN HAD TO SLEEP IN THE VEHICLE SINCE THE CAR BROKE DOWN ON HIGHWAY I-71 OHIO AND I RESIDE IN FLORIDA. | Crash: No Fire: No | 8,000 |
| Aug 2020 | POWER TRAIN,ELECTRONIC STABILITY CONTROL (ESC) | WHILE MY VEHICLE WAS IN MOTION THERE WAS A LOUD CLANK. THE CAR WOULD THEN NOT ACCELERATE PROPERLY. AFTER STOPPING THE VEHICLE THERE WAS A LEAK IN THE TRANSMISSION FLUID AND THEN THE CAR WOULD NOT MOVE. THERE WAS NEVER ANY LIGHTS THAT APPEARED OR ANY WARNING SIGNS. IT HAD TO BE TOWED TO THE FORD DEALERSHIP AT MY EXPENSE. LESS THEN 6000 MILES ON THE VEHICLE. | Crash: No Fire: No | 5,500 |
| Aug 2020 | UNKNOWN OR OTHER | 2020 FORD EXPLORER HAVE AN ISSUE WITH THE PRE-COLLISION ASSIST, WHICH OVERRIDES THE ELECTRICAL SYSTEM AND EFFECTIVELY DISABLES THE VEHICLE. THIS HAPPENED TO ME NUMEROUS TIMES WHILE DRIVING ON A HIGHWAY. THE VEHICLE THEN PUTS ITSELF INTO A SAFE MODE, WHICH PREVENTS ACCELERATING AND IS EXTREMELY DANGEROUS TO OPERATE. FORD ACKNOWLEDGED THAT THIS ISSUE HAS BEEN OCCURRING, BUT THEIR SYSTEM TECHS AT FORD HQ HAVE NOT LOOKED INTO THE ISSUE. | Crash: No Fire: No | 800 |
| Aug 2020 | ELECTRICAL SYSTEM,STRUCTURE | TL* THE CONTACT OWNS A 2020 FORD EXPLORER. THE CONTACT STATED WHILE THE VEHICLE WAS AT A STAND STILL AND ATTEMPTING TO START THE VEHICLE, THE FRONT PASSENGER'S SIDE MIRROR FAILED TO OPEN. THE CLIMATE CONTROL FAILED TO OPERATE CORRECTLY, WHICH CREATED A VISIBILITY HAZARD FOR THE DRIVER. THE CONTACT STATED THAT THE BLIND SPOT DETECTION, CROSS TRACK, SIDE OBSTACLE DETECTION, PRE-COLLISION ASSIST NOT AVAILABLE WARNING LIGHTS WERE ILLUMINATED. THE VEHICLE WAS TAKEN TO EMPIRE FORD OF HUNTINGTON LOCATED AT 333 W JERICHO TURNPIKE, HUNTINGTON, NY 11743, WHERE IT WAS DIAGNOSED WITH NEEDING TO UPDATE AN UNKNOWN SOFTWARE AND TO REPLACE AN UNKNOWN MODULE. THE VEHICLE WAS REPAIRED, HOWEVER THE FAILURE RECURRED. THE VEHICLE HAD NOT BEEN DIAGNOSED NOR REPAIRED AS OF YET. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OPENED A CASE WHICH WAS RECENTLY CLOSED. THE FAILURE MILEAGE WAS APPROXIMATELY 8,000. | Crash: No Fire: No | 8,000 |
| Aug 2020 | POWER TRAIN,SERVICE BRAKES | THE LAST WEEK OF JUNE 2020 WHILE DRIVING MY EXPLORER XLT A CHECK BRAKE SYSTEM WARNING MESSAGE STARTED FLASHING ON AND OFF WHEN APPLYING THE BREAKS. THE MESSAGE WAS DIFFICULT TO READ SINCE IT WOULD GO ON AND QUICKLY OFF. MY FORDPASS MESSAGE CENTER NOTED ANTILOCK BREAK FAULT PRE-COLLISION ASSIST NOT AVAILABLE HILL START ASSIST WARNING 40 MIN LATER FORDPASS NOTED SAME MESSAGES. I TOOK IT IN TO BE SERVICED. THEY FOUND THAT THE ELECTRONIC BREAK BOOSTER NEED TO BE REPLACED. APPROXIMATELY 10 DAYS LATER WHILE DRIVING @ 35 MPH I APPLIED THE BREAKS AND THE CAR JOLTED WHEN COMING TO A SLOW STOP. IT DEFINITELY CAUGHT OUR ATTENTION WE DROVE TO OUR OUR DESTINATION AROUND THE CORNER. THE CAR WAS OFF FOR APPROXIMATELY ONE HOUR. WE GOT IN THE CAR DROVE DOWN THE ROAD THEN WHEN APPLYING THE BREAKS THE JOLT HAPPENED AGAIN THIS TIME MORE FORCEFULLY KICKING OUR HEADS BACK. LUCKILY NO OTHER CARS WERE BEHIND ME OTHERWISE THEY WOULD HAVE SLAMMED INTO US. WE TOOK THE VEHICLE TO THE DEALERSHIP ASAP. THE ENTIRE DRIVE OVER WE DROVE SLOWLY AND IT JOLTED AT VERY APPLICATION OF THE BREAKS WHILE DECELERATING. AT THAT POINT IT WAS DETERMINED THAT MY VEHICLE THAT I'VE ONLY HAD UNDER 4MONTHS WITH APPROXIMATELY 1300 MILES ON IT NEEDED A TRANSMISSION REPLACEMENT. | Crash: No Fire: No | 1,340 |
| Aug 2020 | UNKNOWN OR OTHER,SERVICE BRAKES | AFTER TURNING CAR ON AND TAKING IT OUT OF PARK, BREAK BECOMES EXTREMELY HARD WHEN YOU LIFT UP OFF OF IT MAKING IT IMPOSSIBLE TO BREAK. THE CAR THEN ROLLS FORWARD OR BACKWARDS DEPENDING ON IF IN DRIVE OR REVERSE. EVEN WHEN PUTTING ALL MY WEIGHT ON THE BREAK, THE CAR MOVES FORWARD OR BACKWARD FOR ABOUT A SECOND OR TWO BEFORE THE BREAK FINALLY SOFTENS AND I'M ABLE TO BREAK. CAR THEM WORKS AS NORMAL. I HAVE ALMOST ROLLED INTO OBJECTS BEHIND ME OR IN FRONT OF ME DUE TO THIS. BOUGHT IT NEW. TOOK IT TO DEALERSHIP BUT THEY CANT RECREATE IT AS IT HAPPENS ONLY A COUPLE TIMES A WEEK. WE DID HEAR SOMETHING ROLLING AROUND IN THE COMPARTMENT BELOW THE STEERING WHEEL AND THEY HAVE FOUND SEVERAL FACTORY SCREWS JUST ROLLING AROUND. NOT SURE IF THAT IS CAUSING THIS. | Crash: No Fire: No | 250 |
| Jul 2020 | SERVICE BRAKES | PERIODICALLY WHEN STARTING MY 2020 FORD EXPLORER THE BRAKE PEDAL WILL BECOME VERY HARD TO PUSH AND THE VEHICLE WILL ROLL ON ITS OWN. AFTER ABOUT 15 SECONDS THE BRAKES WILL RESPOND AND THEN BRAKE VERY HARD. ALTERNATIVELY, I HAVE TO SWITCH THE EXPLORER INTO PARK AND RESTART THE VEHICLE AND THE BRAKES WILL BE FINE. I WOULD SAY THIS HAPPENS ROUGHLY 2-3 TIMES A MONTH. I BELIEVE THIS TO BE A PROGRAMMING ISSUE WITH THE ELECTRONIC BRAKE BOOSTER. | Crash: No Fire: No | 3,000 |
| Jul 2020 | UNKNOWN OR OTHER,ENGINE | PURCHASED FORD EXPLORER ST IN SEPT 2019 AND WINDSHIELD WAS NOT PROPERLY INSTALLED. TOOK MULTIPLE RIPS TO DEALERSHIP TO CORRECT. AND IT IS STILL NOT PROPERLY FIXED. THEY HAD TO REINSTALL WINDSHIELD AND PASSENGER SIDE PILLAR. THE ELECTRICALLY CONNECTIVITY WITH SYNC 3 HAS NEVER WORKED PROPERLY. I HAVE BEEN TO DEALERSHIP MULTIPLE TIMES AND THEY COULD NTO FIX IT. THEN I WENT TO START THE CAR (EARLY IN MORNING) AND 3 DIFFERENT TIMES WHITE SMOKE CAME BILLOWING FROM EXHAUST. THE FIRST TIME I SHUT OFF THE CAR THINKING IT WAS ON FIRE. THE SECOND TIME, IT DISSIPATED QUICKLY. THE THIRD TIME, I DROVE TO DEALERSHIP. THEY COULD NOT FIX IT. 5 DAYS LATER MORE WHITE SMOKE WHEN I STARTED IT, AND THE ENGINE MALFUNCTION INDICATOR LIGHT CAME ON. AFTER 7 DAYS AT THE DEALERSHIP, THEY REPLACED A ECT SENSOR. STILL PENDING TO SEE IF A 'SENSOR' CAUSES BILLOWING WHITE SMOKE FROM EXHAUST. DEALERSHIP REFUSED TO CHECK HEAD GASKETS, CYLINDER HEAD, OR ENGINE BLOCK WHICH ARE THE MAIN SOURCES FOR WHITE SMOKE. THIS VEHICLE HAS HAD NOTHING BUT PROBLEMS. SUCH A FRUSTRATING TURN OF EVENTS THAT CONTINUE. | Crash: No Fire: No | 126 |
| Jul 2020 | ELECTRICAL SYSTEM | THE VEHICLE EXPERIENCES VARIOUS FAULT CODES: BLIND SPOT SYSTEM FAULT; CROSS TRAFFIC SYSTEM FAIL; AND REVERSE BRAKE ASSIST NOT AVAILABLE. IN ADDITION, AIR CONDITIONING DOES NOT WORK, INCLUDING RIGHT SIDE PASSENGER WINDOW AND RIGHT SIDE MIRRORS. FAULTS MAINLY OCCUR AFTER STARING VEHICLE, BUT THEY HAVE ALSO OCCURRED WHILE DRIVING. THE AC FAILURE OCCURS WHEN STARTING VEHICLE AND HAVE OCCURRED AFTER FIRST START IN MORNING AND AT THE END OF THE DAY AFTER MULTIPLE STARTS. THERE IS NO IDENTIFIABLE PATTERN TO FAILURES. THE VEHICLE WAS PURCHASED IN JANUARY AND HAS 3254 MILES. THIS IS THE THIRD TIME THE ISSUE HAS OCCURRED AND FORD CAN NOT IDENTIFY THE ISSUE. THE SYSTEM PROVIDES DAILY CODES AND THE DEALERSHIP AND FOCUSED ON THE SENSORS, INCLUDING REPLACING ON, BUT THE ISSUE IS NOT RESOLVED. INCIDENTS OCCURRED ON MARCH 16, 2020, MARCH 26, 2020, APRIL 14, 2020, JULY 4, 2020, JULY 14 AND JULY 17 2020. | Crash: No Fire: No | 5,234 |
| Jul 2020 | ELECTRICAL SYSTEM | VEHICLE WAS PARKED. VEHICLE LOCKED INTO PARK AND WOULD NOT SHIFT OUT OF PARK OR START, BRAKE PEDAL WAS DEPRESSED FULLY. DASHBOARD MESSAGE: DRIVE MODE NOT AVAILABLE PLUS SCROLLED THROUGH EVERY OTHER MODE OR FEATURE AND INDICATED 'NOT AVAILABLE.' BUT LCD SCREEN SHOWED MESSAGE 'TURN OFF IGNITION.' IGNITION WAS OFF. VEHICLE THOUGHT IGNITION STILL ON. WOULD NOT START. I DISCONNECTED NEGATIVE TERMINAL OF BATTERY AND RECONNECTED AND CAR THEN STARTED WITH NO ERROR OR CODE MESSAGES. | Crash: No Fire: No | 15,000 |
| Jul 2020 | STEERING | MY 2020 FORD EXPLORER ST POWER STEERING WENT OUT WHILE THE VEHICLE WAS DRIVING IN TRAFFIC ON A FREEWAY DOING 70 MPH GOING DOWN A 6% GRADE AT 6,000 FT. (CAJON PASS) WHILE MY WIFE WAS DRIVING NEARLY CAUSING A MAJOR ACCIDENT. | Crash: No Fire: No | 8,300 |
| Jul 2020 | ELECTRICAL SYSTEM,SERVICE BRAKES | ON OCCASION WHEN STARTING OUR 2020 EXPLORER ST, THE BRAKES DO NOT WORK... RESULTING IN THE VEHICLE DRIVING AWAY. THE ONLY WAY TO STOP THE VEHICLE, IS TO THROW IT BACK INTO PARK OR NEUTRAL. THIS HAS OCCURRED 1-2 TIMES A MONTH, AND FORD HAS BEEN RELUCTANT TO FIX THE ISSUE. THE VEHICLE WAS ALMOST INVOLVED IN A LOW-SPEED CRASH, DUE TO FORDS INABILITY TO FIX THE PROBLEM. WE HAVE ATTEMPTED TO GET A BUYBACK, BUT THEY HAVE NOT RESOLVED IT AS OF NOW. | Crash: No Fire: No | 6,680 |