Complaint volume
678 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2023 Honda HR-V Complaints
678 consumer-submitted complaints on record for the 2023 Honda HR-V, grouped by component category.
678 Total complaints
7 Crash reports
0 Fire reports
4 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are visibility/wiper, unknown or other, visibility. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 7 crash reports, 0 fire reports, 4 injury reports, and 0 fatality reports. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 67 complaints, with an average reported failure mileage of 19,055 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to visibility/wiper, unknown or other, visibility?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2023 Honda HR-V?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2023 Honda HR-V
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2023 Honda HR-V complaints?
7 Crash
0 Fire
4 Injury
0 Fatality
10 Towed
3 Medical attention
What are the most common 2023 Honda HR-V complaint categories?
VISIBILITY/WIPER 254
UNKNOWN OR OTHER 143
VISIBILITY 77
STEERING 60
UNKNOWN OR OTHER,VISIBILITY/WIPER 44
STRUCTURE 15
STRUCTURE,UNKNOWN OR OTHER 9
ELECTRICAL SYSTEM,UNKNOWN OR OTHER 8
ELECTRICAL SYSTEM,VISIBILITY/WIPER 7
ELECTRICAL SYSTEM 5
678 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| May 2024 | VISIBILITY/WIPER | While driving my 2023 HRV I had the defroster on as it was raining and hard to see. I had turned it off when pulling up to my house and my back window immediately shattered causing a big boom which I thought was something falling over. Once in the park, I noticed the window falling through into my trunk. | Crash: No Fire: No | Unknown |
| May 2024 | UNKNOWN OR OTHER,VISIBILITY/WIPER | My rear windshield suddenly shattered while the car was idling. I this happened because I was using the defrost system, as from my understanding several 2023 HRVs have had their rear windshields shatter from using the defrost system. The windshield "popped" and left a sizeable hole in the corner. As I drove home, the shattered glass fell into my trunk and possibly left pieces of glass on the road. I was worried that my passengers in the rear seats would have glass showered on them. The windshield is available for inspection upon request. I have not yet been able to take it anywhere to be inspected. There were no warnings before the windshield shattered. | Crash: No Fire: No | Unknown |
| May 2024 | STEERING,LANE DEPARTURE | steering is sticky. causes erratic steering especially at highway speeds. dealer inspected an stated it was normal. no lights or warnings. we feel its unsafe and sold it back to the dealer. | Crash: No Fire: No | Unknown |
| May 2024 | VISIBILITY/WIPER | Upon opening the driver's side door and getting into the vehicle I heard glass tinkling and turned around to see where it was coming from. I noticed that the rear hatch glass was shattered. Looking closer it appeared that the glass broke in multiple places as there were two large holes and then it also shattered around the edges of the glass. I called my local Honda dealer as well as Honda Customer Service but they told me there hasn't been a recall for the rear glass and that the vehicle would have to be inspected for it to be covered under the warranty. I ended up just getting it fixed with a local auto glass shop since I needed to be able to drive it ASAP. There were no cracks or chips in the glass beforehand and I had not heard rattling or cracking while driving it the last time. We also couldn't find any rocks or anything in or around the car and there were no signs that it could have been a break in. The car alarm never went off and I never heard or saw anybody on the property. I've heard about a rear defroster issue that causes hot spots and the glass to weaken over time. I'm assuming that since I park in direct sunlight and the weather has been hotter lately the change in temperature throughout the day and the direct sunlight finally caused it to shatter. Thankfully nobody was in the car when the glass shattered and I wasn't driving at the time. Cleaning up the broken shards of glass was not fun, as glass had fallen into the grass around my car and tiny slivers were still in the interior of the vehicle that the shop vacuum couldn't pick up. | Crash: No Fire: No | Unknown |
| May 2024 | ENGINE,FUEL/PROPULSION SYSTEM | The car stalls randomly while driving. Has stalled 5 times in less than a year. 3 times while accelerating and 2 times while coming to a stop at a stop sign. Car was dropped off to dealer for a couple days and testing and evaluated. Dealer service could not determine an issues with any systems. Car being dropped off again to the dealer today | Crash: No Fire: No | Unknown |
| May 2024 | UNKNOWN OR OTHER | On [XXX] at about [XXX] , I was sitting in the driver seat of my 2023 HR-V and the rear windshield exploded and shattered. I was stunned due to the loud noise, much like a gun being fired near my ears and head. After turning head to look to see what caused this event, I did not see any other persons or vehicles near my vehicle. I contacted Honda for road side assistance since the car had less than 36,000 miles. The car has about 33-34000 miles. Honda arranged for vehicle to be towed to Baierl Honda in Wexford PA. I was forced to rent a car to return home, since I was about 70 miles from home. On Monday, [XXX], John from Honda service called me to say Honda has no availability for a loaner vehicle and he needed a few days to look into damage to rear windshield. My auto insurance rep state that I could file a claim to self pay for windshield replacement and to cover auto rental for 10 days. Insurance rep spoke with John of Honda service to determine no of days to cover rental. Auto insurance rep stated GEICO will not pay for Baierl Honda to repair rear windshield and will only pay Safelite glass repair. John stated he needed a few days to investigate damage to vehicle. It is [XXX], and I don’t know if Honda will repair rear windshield. This is a known safety issue with Honda and Acura, windshields and auto glass explodes and shatters. Car can be inspected at Baierl Honda in Wexford PA. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) | Crash: No Fire: No | Unknown |
| May 2024 | STRUCTURE | I was driving to work in my 2023 HR-V on a main highway this morning, (5-15-2024) and I heard a pop sound. I looked in my rear view mirror and my back windshield was shattered. I have called my local dealer, White Plains Honda and left a message. And as of yet have not heard back. There was no warning lights or signs anything was wrong. I did see on the evening news that this is an on going issue with HR-V's. But no recall has been put out. | Crash: No Fire: No | Unknown |
| May 2024 | STEERING | The contact owns a 2023 Honda HR-V. The contact stated that while her husband was driving at approximate 65 MPH, the steering wheel was jerking and was sticking. The contact stated that her husband had to forcibly hold the steering wheel. No warning lights were illuminated. The contact stated that when the failure first occurred, the vehicle was not taken to a dealer or independent mechanic for a diagnostic test or repair. The contact thought that the failure was related to the Lane Keep Assist feature; however, the failure persisted, and the vehicle was taken to a dealer where the cause of the failure was not diagnosed due to the diagnostic test cost; however, the contact had the technician check all the safety features to be sure the features were operating correctly. The vehicle was then taken to Bud Clary Honda of Moses Lake (1200 S Pioneer Way suite a, Moses Lake, WA 98837) where the failure was diagnosed as an EPS gear box malfunction. The contact was informed that the EPS gear box needed to be replaced. The contact stated that the vehicle was not repaired because the part was on backorder. The manufacturer was notified of the failure, and a case was opened. The approximate failure mileage was 5,000. | Crash: No Fire: No | 5,000 |
| May 2024 | UNKNOWN OR OTHER | The rear window shattered with no impact or nothing even touching it. Luckily I was parked when it happened but there’s no explanation other than the multiple news articles about this being a known issue with the defroster and rear glass. I contacted my dealer and Honda directly, they both say they know nothing about it. I do have security video of it happening. | Crash: No Fire: No | Unknown |
| May 2024 | STRUCTURE,UNKNOWN OR OTHER | Unknown. Cold morning with defroster on, rear windshield spontaneously shattered while driving on freeway. No evidence of external factors. Large hole and cracks all the way around edge.Notified CHP. Do not know if report filed. | Crash: No Fire: No | Unknown |
| May 2024 | VISIBILITY/WIPER | After getting into the driver seat and closing the car door, the rear windshield shattered for no apparent reason. | Crash: No Fire: No | Unknown |
| May 2024 | VISIBILITY | The contact owns a 2023 Honda HR-V. The contact heard a loud pop and became aware that the rear windshield had shattered. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The vehicle was taken to a local independent mechanic to be diagnosed. The contact was informed that there were no signs of an impact that could have caused the damage to the windshield. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 46,000. | Crash: No Fire: No | 46,000 |
| May 2024 | VISIBILITY/WIPER | Rear window shattered. I entered my car and as soon as I closed the driver door, the back window shattered, unwarranted by anything else. | Crash: No Fire: No | Unknown |
| Apr 2024 | UNKNOWN OR OTHER | rear window shattering . | Crash: No Fire: No | Unknown |
| Apr 2024 | LANE DEPARTURE,FORWARD COLLISION AVOIDANCE | Almost all advanced safety features have stopped working including the ones selected and still others more such as lane keep assist, parking collision warning etc. | Crash: No Fire: No | Unknown |
| Apr 2024 | VISIBILITY | The contact owns a 2023 Honda HR-V. The contact stated that while the vehicle was idling at a stop light, the rear windshield exploded, causing a large hole near the top of the windshield on the driver's side, eventually causing additional fractures throughout the windshield. The failure occurred with no impact to the vehicle. The vehicle had been taken to the dealer and the contact was informed that the failure was common. The dealer diagnosed that the windshield needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure. The failure mileage was 95,000. | Crash: No Fire: No | 95,000 |
| Apr 2024 | UNKNOWN OR OTHER | I drove the 2023 Honda HR-V to pick up my teen son from school (about 20 min drive one way) around 4:30pm. It was January 2024, so it was cold. He has his learner's permit, so he drove home. We parked the vehicle in the driveway and walked into the house. Just as we entered the front door, I heard what sounded like a minor car accident (fender bender/glass breaking). I walked back out the front door to see what happened but there were no cars in the street. I thought it was strange, but assumed the sound must have been glass breaking from something else besides a car wreck and went back inside. (View of the HRV was obstructed from where I was when I went back to look.) We came back outside a few hours later to drive the car to soccer practice and that's when we noticed the back window of the HR-V had completely shattered. By this time it was dark outside so it was hard to see. We quickly changed to my vehicle to get my son to practice and my husband cleaned up the glass on the HR-V (the car that will be my son's when he turns 16). He did not think to take any pictures. But where the window once was, there was one large gaping hole and then fragments of shattered glass around the edges still in the frame of the back window opening, then shattered bits of glass all over inside the vehicle and on the ground. Thankfully no one was hurt because we had just parked the vehicle and walked away. But what if my NEW DRIVER was driving as that window shattered? Or even me as an experienced driver? This could have caused an accident! That's a real possibility and that's dangerous. It literally just shattered for NO REASON. There was no rock or sign of it being busted. Sounds like SEVERAL other HR-Vs have had the same problem. We are STILL waiting on HONDA to fix the vehicle! Paying insurance on a car we can't drive. My son can't practice driving the vehicle we intended him to use at 16. It's a mess. Please help! Honda needs to recall this product! | Crash: No Fire: No | Unknown |
| Apr 2024 | ELECTRICAL SYSTEM,VISIBILITY/WIPER | Back in mid January, there was a winter storm in our area that hit overnight. Mild snow, but predominantly ice. Heading into work the next morning, I needed to use my defroster (both front and rear) to allow visibility with my windshields. I was able the clear the ice off my window and arrived safely to work. 8 hours later I headed home and again there was still some ice on my rear-windshield which prompted the use of my rear defroster. On my way home (less than 15mins from work) I did not notice any changes in visibility. Once I arrived home, I discovered that my entire rear-windshield was uniformly shattered, still intact, but shattered. Seems as though my window shattered sometime during the work day. The next day I went to my dealership as my car is still under warranty and had only been purchased less than 15 months prior. The service advisor informed me there was nothing they could do for me. Informed them of my research, as I was not the only 2023 Honda HR-V with this issue and stated that this was something that needed to be addressed by them or American Honda. At the start of February I got a response from the service advisor that my case was approved at the district level, but there were no windows available. Unrelated to the window, I was in a separate accident which prompted removal of my broken window to fix the body. The repairs were completed within two weeks and was released with crash-wrap hoping I could immediately transfer it over to Honda, but there still was no window available. I reached out to American Honda hoping for some assistance and still have no results. While i now get weekly updates on status, there is no guarantee of product delivery. It is now end of April, I have been without a window since end of February (broken window since mid-January). While my case is classified as critical, I still have no answers as to when I can/will have a window. | Crash: No Fire: No | Unknown |
| Apr 2024 | VISIBILITY/WIPER | I pulled my car into my driveway on April 22, 2024 and got out of the car to assist my husband with his walker. We heard a big BANG at the back of the car. When we walked behind the car we found that the rear window had completely shattered. It had been raining and we had the reat window defogger running in the car. If this had happened while the car was moving it could have caused an accident with all of the glass falling out onto the road and endangering the cars behind me. I have called Safelite to come to my house to replace the glass as I don't feel safe driving the car like this. | Crash: No Fire: No | Unknown |
| Apr 2024 | UNKNOWN OR OTHER | The rear windshield spontaneously shattered. It was in the late evening and I had put on the rear defogger. It made a loud sound. My infant daughter and toddler son were in the backseat when it happened. I contacted American Honda (Corporate) and reported it as I read online that hundreds of HR-Vs are having this issue due to the rear defogger. The Honda dealer inspected it and they ordered the part and will be replacing it. We had to pay for a rental car in the meantime, which I didn't feel I should have to pay for since it's a car defect. But corporate said it should be covered under my warranty (I lease the car). There were no warning messages or anything to know this was going to happen. This sounds like the beginning of a recall that needs to be put on HR-Vs immediately. | Crash: No Fire: No | Unknown |
| Apr 2024 | VISIBILITY/WIPER | While driving, with my rear defrost on, my rear window shattered. It was loud, and very scary. I’m glad my kids weren’t in the backseat. Brought it straight to my local Honda dealership where my vehicle was purchased and was surprised to hear they knew of the issue but no recall had been issued. | Crash: No Fire: No | Unknown |
| Apr 2024 | STEERING | The steering wheel keeps clicking, feels stiff, and hard to move while driving. I felt unsafe driving my vehicle so I took it to the dealership and they said my steering gear box was the problem. The dealership said there weren't any recalls for the steering gear box and that there was 6 other 2023 honda hrv with the same problem. They said they could order a part for $3000 but because the part is on back order they don't know when my car will be fixed. No warning lights came on. | Crash: No Fire: No | Unknown |
| Apr 2024 | UNKNOWN OR OTHER | Rear windshield shattered due to windshield defroster and have not received a recall notice. Safety of driver and other can be at risk, as once shattered, cannot drive at normal speed affecting others nearby and, depending on wind speed, glass continuously falls off and can even fly forward to passengers until it's been replaced. Honda is aware of this issue, but has yet to issue a recall. The vehicle has not been addressed by anyone other than Auto Glass Now, who installed new rear windshield. There were no warning lamps, messages, or symptom of the issue prior to the shatter. No police report was submitted, as no vehicles or objects were obstructed at the time the event occurred. I was simply able to pull over. | Crash: No Fire: No | Unknown |
| Apr 2024 | VISIBILITY/WIPER | Rear hatch window exploded on Jan 12th, 2024. Honda claims its related to the rear defroster in use or improper installation where the adhesive used comes in contact with the heating elements causing a hot spot in the glass thus exploding. The window was replaced on April 12th, 2024. The issue I have is Honda is NOT guaranteeing the replacement and just stating the warranty of 3 years / 36,000 miles. I waited 3 months for "the fix" and no guarantee? I will discuss further with the dealership. | Crash: No Fire: No | Unknown |
| Apr 2024 | STEERING | The steering wheel "sticks". Lane control is off and when driving and making any slight adjustments or beginning to turn, you have to break a slight sticking of the wheel. When stopped the steering wheel does not stick | Crash: No Fire: No | Unknown |