Complaint volume
831 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2018 Jeep Grand Cherokee Complaints
831 consumer-submitted complaints on record for the 2018 Jeep Grand Cherokee, grouped by component category.
831 Total complaints
41 Crash reports
10 Fire reports
30 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are electrical system, unknown or other, engine. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 41 crash reports, 10 fire reports, 30 injury reports, and 0 fatality reports. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 264 complaints, with an average reported failure mileage of 33,695 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to electrical system, unknown or other, engine?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2018 Jeep Grand Cherokee?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2018 Jeep Grand Cherokee
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2018 Jeep Grand Cherokee complaints?
41 Crash
10 Fire
30 Injury
0 Fatality
36 Towed
17 Medical attention
What are the most common 2018 Jeep Grand Cherokee complaint categories?
ELECTRICAL SYSTEM 169
UNKNOWN OR OTHER 160
ENGINE 57
ELECTRICAL SYSTEM,UNKNOWN OR OTHER 53
POWER TRAIN 27
SERVICE BRAKES, HYDRAULIC 24
SEATS 21
FUEL/PROPULSION SYSTEM 14
AIR BAGS 13
FUEL SYSTEM, DIESEL 11
831 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| Jul 2023 | SERVICE BRAKES, HYDRAULIC | The contact owns a 2018 Jeep Grand Cherokee. The contact stated that while driving at various speeds, the stability control warning light remained illuminated. The contact stated that the braking system malfunctioned, causing an extended stopping distance. The contact stated that occasionally the brakes failed to respond while reversing. The vehicle was taken to the local dealer who reprogrammed the brake module, but the warning light remained illuminated. The contact was informed that the hydraulic control unit was faulty but was not covered under the Manufacturer Service Campaign. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 100,000. | Crash: No Fire: No | 100,000 |
| Jul 2023 | ELECTRICAL SYSTEM,EXTERIOR LIGHTING,UNKNOWN OR OTHER | Screen started to delaminate two years ago. Slowly started glitching. It now glitches constantly while driving. It randomly turns on and off, calls people, turns seat heaters on and off, changes channel, turns back up camera on and off etc. This is a major safety concern while driving. When I researched this online it appears to be a very widespread issue for all 2018 Jeeps. I have also had to replace my headlights 3 times in the last 1 1/2 years. I feel there is a correlation. I don't understand why Jeep is not recalling this issue. | Crash: No Fire: No | Unknown |
| Jul 2023 | ELECTRICAL SYSTEM | Auxiliary battery which manages auto start/stop fails. First time battery was tested and replaced under warranty. Failed again two years later - out of warranty. Unsure about risk but depending on who you ask, the failed auxiliary battery can be a parasite to the main battery, leading to potential breakdown. Also misleading fuel consumption numbers due to auto start/stop not functioning | Crash: No Fire: No | Unknown |
| Jul 2023 | ELECTRICAL SYSTEM | UConnect Screen delamination - cannot adjust vehicle controls since most are managed through UConnect screen. Dangerous situation. Appears Jeep FCA has an issue with 2018 UConnect screen delamination due to bad adhesive making the screen non functional - Jeep is not responsive | Crash: No Fire: No | Unknown |
| Jul 2023 | POWER TRAIN,ENGINE | Starting around February 23 after about 10 minutes into driving. The hot temperature lamp would show up . I pull over an it was always empty of coolant I had done that few times within one week. I also didn’t use air conditioning for a few weeks left . An it was ok for few weeks. Then I noticed smoke coming out back pipes . Send to first reipair shop. They found Coolant in a combustion chamber They told me I should send to Jeep shop . | Crash: No Fire: No | Unknown |
| Jul 2023 | UNKNOWN OR OTHER | Infotainment Center randomly changes modes, unable to use Bluetooth as it will call 911 or contacts. This presents a safety issue due to inability to have hands free capabilities. Navigation system is inoperable as changes screens, loses destination. Climate control turns items off and on without me selecting any feature. Screens flip around without my interaction. Started when had around 40k miles on vehicle. Overall malfunction of entire system. | Crash: No Fire: No | Unknown |
| Jul 2023 | ELECTRICAL SYSTEM | The radio acts like someone is constantly touching it; I can't access any controls on the touchscreen, which can be dangerous while you are trying to drive. I know I'm not the only person who has this problem. | Crash: No Fire: No | Unknown |
| Jul 2023 | ELECTRICAL SYSTEM,UNKNOWN OR OTHER | Communication screen has delaminated causing ghost touching. While driving the radio randomly changes, the phone will dial, the hvac controls will start switching, etc. without anyone touching the screen. This is distracting and dangerous. At night the screen will change dimness and brightness. I have no control over it and there’s nothing to be done to stop it. | Crash: No Fire: No | Unknown |
| Jun 2023 | STRUCTURE | I have two Jeep Grand Cherokees ([XXX] and [XXX]) with the leather wrapped dash. Like many others, the leather is peeling up and wrinkling, raising into the field of view of the windshield and I’m also concerned with how this might affect air bag deployment on the passenger side of the vehicle. I know of at least 15 others online experiencing this issue and they get the same run around from Jeep. The dealer looks at it with a $130 diagnostic fee, then tell you it’s not covered. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). | Crash: No Fire: No | Unknown |
| Jun 2023 | ELECTRICAL SYSTEM,UNKNOWN OR OTHER | The navigation display in my jeep is starting to delaminate which is cause ghost touches and the screen will change on its own, mess with settings and it can cause serious safety issues and is distracting to the driver. This should be a recall and not the driver’s responsibility to fix. | Crash: No Fire: No | Unknown |
| Jun 2023 | UNKNOWN OR OTHER | The lcd screen is basically coming apart and there should be a recall as this is a known issue yet it’s going to cost me hundreds of dollars to fix since the car is not under warranty. It’s been messed up since the month after I bought it from carmax in Wichita, ks and they refused to cover it since there was no recall. The buttons go crazy and click random stuff and it looks as if there is liquid in between the screen. | Crash: No Fire: No | Unknown |
| Jun 2023 | ELECTRICAL SYSTEM,EXTERIOR LIGHTING | 2 Issue Related to Electrical/Lights: 1) The touch screen has delaminated. This started a while ago (appx. 2020) and was only an aesthetic issue until very recently. Appx. 3 months ago (3/2023) the screen started to have a "ghost button" where different things were being pressed. For example, music changed, seat warmers turned on/off, etc. The most dangerous of these issues was a dark screen turning bright, which can be blinding at night. Definitely a safety issue since some of the essential controls of the car are done here. 2) The "auto" high beams have stopped working (appx. 5/2023). They turn on when held with the "flashing" method, but when put into auto (where they stay on) they do not work. Certainly a safety concern. | Crash: No Fire: No | Unknown |
| Jun 2023 | ENGINE | I attempted SEVERAL times to have the Stellantis/Chrysler/Jeep 'Z46 - High-Pressure Fuel Pump Failure' recall repair performed on my 2018 Jeep Grand Cherokee Summit Platinum 4X4 EcoDiesel. The 'Z46' recall was issued in JUN 2022. Yet over ONE YEAR LATER each time I inquire about performing this recall repair the Jeep dealer advises that "there are no parts available to perform the recall repair". I submitted a complaint to Stellantis/Chrysler/Jeep Customer Assistance and asked that the problem be escalated. I received no response or further follow up to that complaint submission. I need to sell the vehicle in the next 30 days but cannot sell the vehicle due to the open Z46 recall. I am suffering economic injury as a result of the Jeep dealer's inability to perform the Stellantis/Chrysler/Jeep 'Z46' recall repair. | Crash: No Fire: No | Unknown |
| Jun 2023 | ELECTRICAL SYSTEM | My console is controlling itself and its causes risks while driving. The heated seats go by themselves and won’t go off. Causing the inability to drive it in the summer since it’s so hot. It self changes temperature, terrain, media, navigation settings on its own and i can’t stop it. This is a serious issue and a defect in wiring . There should be a recall issued to fix this issue. I’ve read several complaints for this exact issue. | Crash: No Fire: No | Unknown |
| Jun 2023 | ELECTRICAL SYSTEM | The contact owns a 2018 Grand Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power. Upon restarting the vehicle, the vehicle returned to normal functionality. The START/STOP system unavailability warning light was illuminated. The vehicle was taken to an independent mechanic however, the mechanic was unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer was not notified. The failure mileage was 45,000. | Crash: No Fire: No | 45,000 |
| Jun 2023 | ELECTRICAL SYSTEM,UNKNOWN OR OTHER | ECM/PCM | Crash: No Fire: No | Unknown |
| Jun 2023 | FUEL SYSTEM, DIESEL | The contact owns a 2018 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available. | Crash: No Fire: No | Unknown |
| Jun 2023 | FUEL SYSTEM, DIESEL | The contact owns a 2018 Jeep Grand Cherokee. The contact stated while driving at unknown speeds, there was as abnormal humming noise detected. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. The mileage at the time of failure was approximately 25,000. VIN tool confirms parts not available. | Crash: No Fire: No | 25,000 |
| Jun 2023 | ELECTRICAL SYSTEM | My radio touchscreen will do things on its own, it will adjust my heating and cooling, my setting, flip from radio, Bluetooth, usb. Call people and just like freak out. And i have no control over it and it wont stop. I have only had my car since February and it also only has 50,000 miles on it | Crash: No Fire: No | Unknown |
| May 2023 | ELECTRICAL SYSTEM,UNKNOWN OR OTHER | Car caught on fire while engine was off | Crash: No Fire: Yes | Unknown |
| May 2023 | FUEL SYSTEM, DIESEL | The contact owns a 2018 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available. | Crash: No Fire: No | Unknown |
| May 2023 | UNKNOWN OR OTHER | Display screen has been bubbling since I purchased in 2021. Now recently while driving display presses buttons on screen while driving without any physical contact. Calls random people from phone without touching it. Impacting ability to use navigation safely, constantly having to switch screens back. Also, at times blue screen appears, and sometimes rear camera view stays on screen while driving. | Crash: No Fire: No | Unknown |
| May 2023 | SEATS | The active head restraint deployed on its own as I was preparing to start the vehicle (2018 Jeep Grand Cherokee). Fortunately, I was not driving the vehicle when the headrest bursted and hit me in the back of my head. The NHTSA site identifies this problem associated with 2018 Jeep Grand Cherokees, but my VIN is not included with this defect for some reason. | Crash: No Fire: No | Unknown |
| May 2023 | ENGINE | Oil filter adapter leaking | Crash: No Fire: No | Unknown |
| May 2023 | ELECTRICAL SYSTEM,UNKNOWN OR OTHER | While driving the vehicle it shut off and would not start unless the vehicle was jumped. This happened twice in the middle of the highway, extremely dangerous my children were in the vehicle and other vehicles had to swerve to avoid contact with my vehicle. I took the vehicle back to the dealer that i purchased the vehicle from and they could not figure out the issue. My vehicle is currently with another independent dealer, i changed both batteries, i changed the alternator, checked all of the fuses and checked the relay switches and the vehicle still will not start without a jump and it will only run for a day without needing a jump. No warnings, it just happened. | Crash: No Fire: No | Unknown |