Complaint volume
82 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2023 Chevrolet Equinox Complaints
82 consumer-submitted complaints on record for the 2023 Chevrolet Equinox, grouped by component category.
82 Total complaints
4 Crash reports
0 Fire reports
3 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are fuel/propulsion system, unknown or other, service brakes. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 4 crash reports, 0 fire reports, 3 injury reports, and 0 fatality reports. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 9 complaints, with an average reported failure mileage of 20,618 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to fuel/propulsion system, unknown or other, service brakes?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2023 Chevrolet Equinox?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2023 Chevrolet Equinox
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2023 Chevrolet Equinox complaints?
4 Crash
0 Fire
3 Injury
0 Fatality
5 Towed
2 Medical attention
What are the most common 2023 Chevrolet Equinox complaint categories?
FUEL/PROPULSION SYSTEM 26
UNKNOWN OR OTHER 8
SERVICE BRAKES 7
ELECTRICAL SYSTEM 5
STEERING,SERVICE BRAKES 4
ENGINE 3
ENGINE,FUEL/PROPULSION SYSTEM 3
FUEL SYSTEM, GASOLINE 3
ELECTRICAL SYSTEM,UNKNOWN OR OTHER 2
AIR BAGS,STRUCTURE,FORWARD COLLISION AVOIDANCE 1
82 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| Jan 2024 | ELECTRICAL SYSTEM | Battery wil not charge or stay charged. Battery have been replaced twice the issue presist. | Crash: No Fire: No | Unknown |
| Jan 2024 | SERVICE BRAKES | TOTAL LOSS OF BRAKES. PEDAL WENT TO FLOOR ON DOWN HILL GRADE. GOT VEHICLE STOPPED. 8600 MILES ON VEHICLE. WE ARE WAITING FOR BACK ORDERED PART. A MONTH WAIT TILL AVAILABLE. | Crash: No Fire: No | Unknown |
| Jan 2024 | ENGINE | Check engine light on after picking it up from dealership. | Crash: No Fire: No | Unknown |
| Jan 2024 | UNKNOWN OR OTHER | my vehicles OnStar and connected applications associated with remote access to vehicle has Created a Geo fence and automation to my home which had a breach causing my vehicle to be stolen in my house and all devices within the access | Crash: No Fire: No | Unknown |
| Jan 2024 | ENGINE,FUEL/PROPULSION SYSTEM | Traveling 75 mph on a 3-lane highway when the car jerked (as if it was downshifted), started to rattle, and then ultimately a CE came on with the "Engine Power Reduced" warning on the dash. After a few close calls trying to merge over to the breakdown lane, I was able to rest safely and call for a tow. Unable to turn the car over after a few attempts, the car finally started back up after 5 seconds of cranking. Tow to certified Dealer where they confirmed 4 codes were being presented by the car. The codes are: P0089 - fuel pressure regulator performance P00C6 - fuel rail pressure low during engine cranking P228C - fuel pressure regulator 1 low pressure P0171 - fuel trim system lean The Dealer was unable to replicate the issue and is unable to fix or repair any part. Clearly, there is an issue with the Fuel Pump in these '23 Equinox's - just like the past model year! | Crash: No Fire: No | Unknown |
| Jan 2024 | SERVICE BRAKES, HYDRAULIC,SERVICE BRAKES, AIR | The contact owns a 2023 Chevrolet Equinox. The contact stated while driving 70 MPH, the brake pedal depressed to the floorboard and the vehicle failed to come to a complete stop. The check engine, ABS, and traction control warning lights appeared on the instrument panel. Despite the failure, the contact managed to coast the vehicle home and used the parking brake to stop the vehicle. Due to the failure, the vehicle was towed from the residence to the dealer. The contact was informed that the ABS valve kit was defective and needed to be replaced; however, the part needed to repair the vehicle was on backorder. The manufacturer was notified of the failure but offered no assistance. The vehicle remained in the possession of the dealer. The failure mileage was approximately 10,002. | Crash: No Fire: No Towed | 10,002 |
| Dec 2023 | UNKNOWN OR OTHER | When auto stop is engaged and letting off the brake the vehicle jumps forward when the engine starts again. In previous vehicles with this feature the vehicle never "jumped" forward. | Crash: Yes Fire: No | Unknown |
| Dec 2023 | FUEL SYSTEM, GASOLINE | The contact owns a 2023 Chevrolet Equinox. The contact stated that while driving at 45 MPH and exiting a ramp to merge onto the highway in oncoming traffic, the contact depressed the accelerator pedal and the vehicle failed to respond as intended. The contact stated that the vehicle lost motive power with the check engine warning light illuminated. The vehicle was towed to the residence. The vehicle was then towed to the dealer where it was diagnosed with a failed high-pressure fuel pump module. The vehicle was not repaired. The contact was informed that the parts to complete the repair were unavailable. The manufacturer was made aware of the failure. The failure mileage was approximately 7,000. | Crash: No Fire: No Towed | 7,000 |
| Dec 2023 | FUEL/PROPULSION SYSTEM | Fuel pump failed to supply engine with fuel, first started November 9, the vehicle was scheduled for regular maintenance on November 13, 2023 where I addressed the vehicle has been jerking and stalling. Service advisor saw a problem but Rick hendrick service department was unable to find what was wrong. On November 15th 2023 I reported ongoing issue and scheduled to return the vehicle for November 16, 2023, as I was driving to the dealership my car started stalling as I was going around a semi truck and a on coming car almost hit my car, Engine Light says Engine power reduced came on and I had to slowly drive the car in. Later the following day I was told my vehicle has a defective fuel pump. Vehicle has been at the dealership more than 15 days with no ETA of repair. General Motors has been notified and working to resolve again with no ETA. From what I was told this is not the only vehicle that has a defective fuel pump. | Crash: No Fire: No | Unknown |
| Nov 2023 | SERVICE BRAKES | I intended to pull the vehicle behind my RV using a tow dolly. I loaded the vehicle on the tow dolly per the owner’s manual and left the key fob in my RV. After about 15 mins, we began our trip and the vehicle pulled behind without issue. About 10 miles down the road, I stopped to check the securement straps to make sure they were still tight and I also needed to check the steering strap to make sure it was still tight as well. After doing so, we proceeded down the road for a very short distance (approx 100 feet or so) when we noticed smoke behind us. We immediately pulled over and observed that the rear tires were locked up by the emergency brake setting on the vehicle. We tried several times to get the vehicle to release the emergency brakes, only to have the emergency brake reset on its own after pulling the vehicle forward only a couple of feet. We ended up taking the vehicle off the dolly only to discover that the two rear tires had already been ruined by flat spots on them. Come to find later, by reading on the vehicle forums of our particular year and model, that others were experiencing the same issue. It was discovered through reading the forums the vehicles electronics need to go to sleep (approx 10-15 minutes) before you can safely tow the vehicle. This makes sense to me now, because we had no issue when we first started on our trip. The issue didn’t occur until we had to get into the vehicle using the key fob. My main concern here is that this should be included in the owner’s manual as part of the steps or at least a cautionary to tow on a dolly. This is definitely a safety issue, as the tires could have blown or started a fire if I continued down the road without notice.As it stands, I will be required to purchase two new tires to replace the rear tires that only had 2,000 miles on them. I made contact with Chevrolet customer service on 11/13/2023 to advise them of the issue and they should consider including more detail in the owner’s manual. | Crash: No Fire: No | Unknown |
| Nov 2023 | ELECTRICAL SYSTEM | Vehicle doesn't start all the time. Also has shut down when driving.everything shuts down.then it will start back up in about a minute or two. Had it at dealer and the can't find any problems or codes. | Crash: No Fire: No | Unknown |
| Nov 2023 | SEAT BELTS,FORWARD COLLISION AVOIDANCE,AIR BAGS | Front impact crash with two deer, rear seatbelt came unlatched causing car seat to fly into the front seat and the front seat belt did not lock nor did the airbags go off. No sensors alerted. | Crash: Yes Fire: No Injuries: 1 Medical attention | Unknown |
| Nov 2023 | STEERING,UNKNOWN OR OTHER,SERVICE BRAKES | While Dinghy Towing the vehicle behind a motor home the tires lock up, skid and screech when going through tight turns such as cloverleaf on or off-ramps. After turns are made the vehicle handling returns to normal. Posted/suggested speeds or less are followed for the turns. The issue has occurred on numerous occasions and could be easily reproduced under actual towing conditions. The written Owners Manual that came with the vehicle when purchased new states clearly the that dinghy towing is allowed. We purchased specifically with that in mind and talked to the dealer at length about our intention of dinghy towing it. A case has been opened with GM and the vehicle has been assessed by 2 different Chevrolet dealers. No obvious defects have been found by the dealers. The issue is unresolved and offers to reproduce the problem under actual towing conditions has not been accepted by the dealers or GM. This should be viewed a significant safety issue with possible damage risks to the tow and towed vehicles, towing equipment as well as safety of those driving/riding in the RV and also for other drivers around us. | Crash: No Fire: No | Unknown |
| Oct 2023 | WHEELS,UNKNOWN OR OTHER | When flat towing behind a motorhome, per manual instructions, going on or off a highway ramp....cloverleaf, the tires will squeal like they are dragging. This does not occur every time, however 75% of the time it does. A very loud screeching, dragging or braking, pulling the motorhome down from 35mph or 40mph to 10mph. This is also noticed occasionally on turns from one street to another, however short lived by comparison. The dragging/slowing is unnerving and dangerous to suddenly slow down with no brake action by the motorhome. This has occurred on several trips this summer (2023). ****Several times this summer, most recent of 10/12/23. This car was purchased primarily because it states in the manual, it could be flat towed behind a motorhome. We are concerned that this may be damaging the vehicle and putting us and others at risk. | Crash: No Fire: No | Unknown |
| Oct 2023 | STEERING,SERVICE BRAKES | We bought a 2023 Chevy Equinox AWD specifically because it said it can be flat towed behind an RV. When towing it, we have noticed that when going around certain turns such as a cloverleaf on or off ramp, as you are in the turn, the tires start screeching loudly, you can smell burning rubber, and the RV feels like it's being tugged on by the car. As soon as the RV goes straight again, the screeching and tugging stop. This does not happen when turning a corner at a stop sign or stop light. We did not notice any warning lights on in the car after stopping to check on the vehicle. I feel this is a big safety issue for those driving/riding in the RV and also for other drivers around us as we do not know the stress this is putting on our Equinox tow connection setup, the frame of the Equinox or the RV hitch system. This issue is happening to other 2023 Equinox owners and we all have different RV's and various tow equipment setups. The common factor is the Equinox. I have not reported this to the dealer yet but plan to do so today. | Crash: No Fire: No | Unknown |
| Oct 2023 | ELECTRICAL SYSTEM,LANE DEPARTURE | The contact owns a 2023 Chevrolet Equinox. The contact stated that while driving at various speeds, the infotainment screen failed to operate as needed. Additionally, the back-up camera image appeared on the screen while driving. The contact stated that the Blind Spot sensors failed to operate as needed. The vehicle was taken to a dealer and the contact was informed there was a Service Bulletin in reference to the failure. The manufacturer was also notified of the failure and informed the contact that there was no repair for the defect. The vehicle was not repaired. The failure mileage was approximately 5,000. The VIN was not available. | Crash: No Fire: No | 5,000 |
| Oct 2023 | SERVICE BRAKES | MY 2023 Equinox owner's manual states that the Equinox can be safely flat towed behind a motorhome with all four wheels on the ground. I bought the vehicle based on this statement in the owners manual. However, when flat towing the Equinox behind a motorhome through turns such as cloverleaf offramp of freeways that have a banked side to the turn the brakes on the car lock and the car loses traction and slides. The Equinox tires make a loud screeching noise and the smell of burning rubber is noticed. This condition begins shortly after the Equinox enters the turn and ends once the Equinox completes the turn. This happens at or below the posted speed limit on these off-ramps. The loss of controlled traction of the Equinox in a freeway offramp presents a safety hazard because I can no longer ensure that the Equinox is moving in a controlled path. I am also concerned that the stresses being applied to the hitch of the motorhome and the structure of the Equinox from being dragged around a freeway curve may result in damage to structural elements of both vehicles that are designed to prevent disconnection of the car from the motorhome. This might result in a failure of the hitch connection resulting in a runaway vehicle. I brought this issue to GM's attention and there has been no fix to date. | Crash: No Fire: No | Unknown |
| Oct 2023 | STEERING,SERVICE BRAKES | The 2023 Equinox owner's manual states that the Equinox can be flat towed behind a motorhome with all four wheels on the ground. I bought the vehicle based on this representation for towing behind our motorhome. When towing thorough turns at certain speeds and of certain radius and duration, the Equinox tires make a loud screeching noise and the smell of burning rubber is noticed. This condition begins shortly after the Equinox enters the turn and ends once the Equinox completes the turn. A video camera inside the Equinox shows the steering wheel vibrating strongly left/right accompanied by the screeching noise, and the degree to which the steering wheel rotates during the turn is LESS than when the Equinox is driven through the same turn. (See video at https://youtu.be/vEMAQiKWW64?t=14). The driver of the motorhome feels a lagging or pulling sensation against the motorhome, as if the Equinox is applying its brakes throughout the turn. I am concerned that a vehicle that applies its brakes while being towed through a turn is a safety hazard to those in the motorhome and to other drivers on the road. It may be causing unknown damage to components of the Equinox, its towing base plate, as well as to the motorhome towing equipment, tow hitch, and chassis. I brought this issue to GM's attention and there has been no fix to date. | Crash: No Fire: No | Unknown |
| Oct 2023 | STEERING,SERVICE BRAKES | While four wheel down towing my 2023 Equinox behind my motorhome, under certain road conditions, the tires can be heard squealing and burnt rubber can be seen and smelt. I put a camera in the car to record the event and during the described events the steering wheel can be seen shaking violently. This type of event occurs consistently on cloverleaf type on and off ramps and other roads that have somewhat tight turns that are banked. I am correctly towing the car per GM's published dingy towing instructions for the 2023 Equinox. I have ten years experience towing a 2011 Equinox with the same set up that have been trouble free. In May of 2023 I reported the issue to my dealer and sent the videos. GM opened a case, 9-9951144997, but to date no resolution for the problem. This is a serious safety concern for me and my family travelling in the motorhome and my concern extends to others on the highway. When you can hear the tires squealing from inside a diesel pusher motorhome and view on video how violent the event is, the safety of towing the 2023 Equinox has to be questioned. | Crash: No Fire: No | Unknown |
| Oct 2023 | STRUCTURE | The contact owns a 2023 Chevrolet Equinox. The contact stated while driving at various speeds with the windows rolled down, the vehicle would shake violently with a loud winding sound throughout the vehicle. The contact stated that the shaking was extremely severe, causing it to be difficult to see out of the mirrors. The vehicle was taken to the dealer where an unstated defect was found but no assistance was offered. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 40. | Crash: No Fire: No | 40 |
| Sep 2023 | STEERING,SERVICE BRAKES | While towing my equinox behind my motorhome, with properly installed equipment, I experience tire screeching when taking off ramps from the highway. From extensive research, I've found that many 2023 Equinox owners are having the same issue and many have started GM case numbers. This issue is happening with many different tow systems installed and the only constant denominator is the 2023 Equinox. I've read that GM is fully aware of the issue and is working on a fix. I just wanted to get my involvement documented to potentially show the scope of this problem. | Crash: No Fire: No | Unknown |
| Sep 2023 | UNKNOWN OR OTHER | 2023 Equinox tires lock up on cloverleaf on/off ramps when being flat towed behind a motorhome. The safety concern has occurred several times on cloverleaf on/off ramps. Proper procedures for flat towing per GM user manual do not resolve the problem. The Blue Ox towing package was installed by professionals. Dealership has been in contact with General Motors technician and no solution has been found. Safety of passengers in motorhome as well as other vehicles on the roadways are put at risk for accident due to skidding and visible tire smoke of Equinox. The skidding and visible smoke tire are concerns as excessive forces to the hitch, tow bar and baseplate as well as the Equinox front suspension and electronic system could compromise safety. It's likely a cumulative effect of repeated tire lock ups could accelerate and compromise safety even further. Internet research has yielded similar safety concerns for this same problem with no solution from GM. On September 7, a phone call complaint was filed with GM; we are awaiting a case number. Letters including a detailed chronology were mailed to the Chevrolet dealership and GM on September 9. Please contact me if you wish to see this information. | Crash: No Fire: No | Unknown |
| Sep 2023 | SERVICE BRAKES | On Aug 6, I started my car and tried to apply the brakes. My foot went all the way to the floorboards. The Brake warning lamp and stability warning lamps came on and would not go away. I tried restarting the car and the problem remained. The brakes were not properly functioning. On August 7, I took my car to the dealership. They saw the warning lamps, but the brakes were working. GM told them to just clear the codes and let me drive it. The service manager would not and is waiting for a part (5 weeks later). I will also include the information from OnStar with the codes. | Crash: No Fire: No | Unknown |
| Aug 2023 | SERVICE BRAKES,FORWARD COLLISION AVOIDANCE | Vehicle was set up per manual to be flat towed behind our motorhome. We followed the set-up steps according to the manual exactly. When driving and applying the brakes for more than a few seconds the front tires would lock up and squeal. This same situation happened when making a hard curve like a cloverleaf exit ramp. | Crash: No Fire: No | Unknown |
| Aug 2023 | UNKNOWN OR OTHER | Went to the grocery store, bought $300 worth of stuff, loaded it all in the back. Driving home, one of the bags full of bottles of wine fell over. Upon arriving home, tried to slowly and partially open the lift gate to prevent items from falling out. Hit button to open lift gate. With left hand, tried to slow down the opening while with right hand, reached in to catch loose bottles. Apparently my providing resistance to slow the opening was interpreted as some kind of "problem" causing the opening to reverse and causing the lift gate to close on my right arm. I now have a large abrasion and bruise on my right arm where the lift gate tried to eat my arm. If the lift gate had a manual opening, I could have opened it at my desired speed but there is only an automatic opening with its default speed. When this is combined with the automatic reversal, you have a people eater. I tried to report this to Chevrolet but could not find anything in their many websites where a safety issue can be reported. | Crash: No Fire: No Injuries: 1 | Unknown |